Jbhifi Reviews 

Bought TV from the store in Greenfields WA. It was purchased with a Telstra contract for a SIM card for data. The representable told me it was a 12 months $99 per month contract which after calculations with him was as my reason to buy it. There was no.kentuonnof this in the receipt and I now find out its a 24 contract and I can't get out of it without penalties. I have had contact with them via their apk and they say I have no written evidence. Buyer beware!

I can't call them within the hours that the coal Centre is open. I tried the Chad bought six times, they won't connect me with an agent. There's no email. This is the worst communication I've dealt with.

I was sold a faulty computer and a Microsoft package that had already been activated. When I contacted the customer service and had an email from Microsoft confirming that they had sold me an pre-sold and already activated Microsoft package they refused to refund or replace the product. Avoid these thief’s and con artists

I bought a Segway scooter with a 5 year extended warranty. In its first year it failed 4 times. Each time I took the scooter back to JB HiFi to get it fixed, each time it took 3 to 4 weeks to be returned to me, and each time it failed within 3 or so weeks of getting it back. It's been +- 4 months I've been dealing with this still no resolution. 6 weeks ago they said they'd replace the scooter, but still nothing! I'll never buy a thing from them again!

tried to purchase items from the jb hi fi online store but apparently i wasnt passing some online verification. Iv purchased from here before so unsure what the issue is/was support is no help. Never had this issue before with anywhere else.

I post this as a warning to anyone considering buying an electronic device from JB Hifi (and possibly other companies partnered with Assurant Pty Ltd). A little while ago I bought a new Motorola Razr online from JB Hifi. Their website prominently advertises the ability to trade in your old device to get a JB gift card that can be used towards the purchase of your new phone. The process is simple with a trade in offer made when you answer a few questions about the model and condition of your old phone. You receive an e-gift card that can reduce the purchase cost of the new phone and a label that you can print to ship your old device to their trade in partner Assurant. Unfortunately this is where it all goes wrong. About a week later I received an email from Assurant telling me that the condition of the device is not as described in the trade in order and the offer has been reduced from $115 (which was already quite low) to $6 citing the reason "device has physical damage which may include, but is not limited to, cracked glass, screen lifting, missing parts, heavy wear or engraving". None of those things were in fact true. I rejected the revised offer because, quite frankly, for $6, I'd rather throw the phone in the bin than let Assurant have it which they could then sell at a significant profit. The phone was returned to me, thankfully in the same condition that I sent it (ie with no damage) however, while I sent it in it's original box complete with original accessories (as recommended on the JB Hifi website), it was returned in a padded envelope and I was told, when I requested that everything be returned, that the box and accessories had been disposed of in accordance with Assurant's policy. Subsequent online searches have shown that this seems to be a fairly common occurrence for Assurant to significantly reduce their trade in offer citing non existent physical damage. This practice seems to be happening with such regularity I can only conclude that it is a deliberate scheme to trick people into parting with their old electronic devices for amounts far less than they are worth so that Assurant can sell them at maximum profit. To be fair, I was more fortunate than other people who have posted their experience online that reported their phone being significantly damaged by Assurant when they rejected the revised trade in offer, presumably to justify Assurant's assessment. If you are considering trading in your old device and the trade in details say "powered by Assurant", think again and look at other options.

I ordered an Apple Watch online and received a dirty, used watch in a broken box. I couldn’t believe it! When I reached out to them they simply told me to return it for a refund or keep it and be given $100 off. They were not interested in finding a genuine solution and the customer service from the store and the online contact was appalling. I’ll never purchase from them again.

One of the worst shopping and repair experiences I have ever had. After this experience, I would never buy an ASUS laptop again, and I have completely lost confidence in JB Hi-Fi.

I bought an ASUS laptop from JB Hi-Fi for my son when he was starting high school. It cost nearly $2,000, so this was a very significant purchase for us.

My son later accidentally dropped the laptop. I want to be completely honest about that. The laptop was still working, but the lid was not closing properly. I took it to JB Hi-Fi for repair and paid approximately $280 to have the problem fixed.

When the laptop came back from the repair, the lid was closing again, but the laptop appeared BENT. My son noticed it immediately and kept telling me, “Mum, the laptop is bent.” We raised this concern, but it was not accepted.

Only two days later, the touchpad physically sank into the laptop by approximately half a centimetre. This problem had NOT existed before the repair.

We took it back again. This time, they accepted there was a problem and sent the laptop away for another repair. When it came back, the laptop appeared even more bent. Again, we complained about it.

Then, while my son was simply transferring his files back onto the laptop from his hard drive, the right-hand side of the touchpad sank down AGAIN.

So, for the third time, we had to take the laptop back to JB Hi-Fi.

I was told that because the problem had happened again, the laptop would most likely need to be replaced. I also made a formal complaint to JB Hi-Fi, but I did not receive a proper resolution.

Eventually, I went back to the store myself and was told that ASUS/the repair technicians had assessed the laptop as being bent and were now asking for approximately another $750 to repair it.

This was extremely frustrating because the laptop being bent is EXACTLY what my son and I had been reporting since it came back from the FIRST repair.

I then asked the JB Hi-Fi Altona North manager to provide me with the technician’s written assessment or the communication explaining why the laptop was considered bent and why I was being asked to pay approximately $750.

I was told that this communication was between JB Hi-Fi and the repair company/technicians and that they could not provide the emails to me.

Said delivered and couldn't. But I was home. 35 min on hold from position 12 to 5. Web chat positiin 32 and in 10 min just to 27. Anyone actually working there?

Incompetence Weaponised
They constantly break consumer law (a literal crime) and deny their customers consumer rights with faulty products
90% of their staff are rude and unable to assist with anything basic
They can’t even change shipping method on orders
Don’t waste your time

Terrible Customer Service - Peter at Pakenham HOME basically accused me of damaging a product, then tried to say the product had been misused. That damage was done by his staff during repair of the product. He then tried to hide behind his rights as supplier to make me wait for 6 weeks to have it assessed after his team broke it.

I purchased a pair of headphones same day delivery from and ended up with an empty box…. I had to contact customer service but they did not bother to reply. I contacted the store and they said it was too late to mail out a replacement. I had to go into store and get a replacement and then remind the salesperson I deserved a delivery refund… also their recruiting process sucks

Stay away the worst experience possible, intermittent network issues and nothing to resolve or compensation for the trouble. This includes Telstra who will do nothing to fix network issues or provide resolution. They a scammers and disgrace to telecommunications.

Be aware of their dirty sales tactics. I've watched a 55 inch tcl TV go from $695 to $895 to now $795. They've now upped the price of the same TV in 50 inch to $795 too from $695 to make it look like you're getting a deal on the 55.

I would give 0 stars but not available. I paid to have my items delivered today. This morning they decided to come next week. Then the contempt begins. Their delivery company has a call centre overseas with zero interest in helping customers and then they disconnect you. You attempt to get assistance from JB Hi-Fi and 40 minutes on hold they disconnect you. I stayed at home today and I won’t be home next week. They simply couldn’t care less. Wouldn’t even talk to me to cancel my order. Couldn’t recommend them to anyone and I have no intention of being back.

Terrible service between the shop in Adelaide city and west lakes. I returned an item they gave me something that did not work with my phone to get a refund I had to involved the head office as the manager a girl from west lakes SA was refusing the refund! Refund was granted but still waiting still did not receive it. I cannot suggest JB hifi especially In these 2 location city and west lakes SA Adelaide. So disappointed! Sales people have not knowledge of products so sad!

I am a disabled pensioner dealing with severe chronic pain, and my experience with JB Hi-Fi’s customer care has been deeply disappointing. I purchased a premium AndaSeat XL gaming chair for critical back support, but within 8 months, the high-density foam collapsed and permanently sagged, making it unusable and severely worsening my physical pain. When I requested a remedy under the Australian Consumer Law for a major failure, the senior online service team attempted to force the physical burden of the return onto me . Despite being formally notified that I have an explicit physical disability and medical driving restrictions that prevent me from dismantling, packaging, or transporting heavy, bulky furniture, they stalled for a week and told me to find personal assistance to take it apart for a courier .Shifting the legal and physical burden of a bulky goods return onto a vulnerable consumer directly violates basic consumer guarantees . Because JB Hi-Fi completely ignored my deadlines and failed to coordinate an assembled collection from my home, I have officially lodged a formal dispute with the Queensland Office of Fair Trading (CRN: 203225831956998) . Vulnerable buyers, please be very careful purchasing bulky items online from this company.

UPDATE (17 October 2026): Following involvement from the Queensland Office of Fair Trading (CRN: 203225831956998), JB Hi-Fi agreed in writing to a full refund and a collected return of the assembled chair. However, they failed to honor the agreement, stalling and pushing logistics back onto a disabled consumer (Request #401028 / Order #JBD-AU248-XWXEZ9). After a final notice expired, a formal Letter of Demand was served, and proceedings are moving to QCAT to recover the refund, assembly costs, and filing fees.

The purchase of my product was easy. Thank you.
However, firstly I used JB HIFI to trade my old devices. WHAT A SCAM. I sent my devices which were both in PERFECT working order and both still looked brand new. The older device I was given full trade in value
(which was almost nothing) but the more expensive trade in was devalued from $125 to $15 once they received it and there was nothing I could do about it other than to accept it. My bank account was automatically deducted $110 with ABSOLUTELY NO DISCUSSION. I was sent a note telling me the following:

Adjustment Reason
Serial Number / IMEI Mismatch
Display Condition / LCD Damage

THIS IS RUBBISH AND TOTALLY UNFOUNDED.

THIS IS THE BIGGEST SCAM AND DO NOT MAKE MY MISTAKE. DO NOT USE THIS COMPANY TO TRADE YOUR DEVICES.

I’ve shopped at several JB Hi-Fi stores around Melbourne, including Chadstone, Brighton, Southland and Melbourne Airport, and overall my experiences have been good.

Their website is easy to use, and I like that the pricing is clear and transparent. One thing I’d improve is making it easier to see whether a particular item is actually in stock at the store you want to visit.

In store, I’ve generally found the staff knowledgeable and able to give good advice. I wouldn’t describe the service as especially warm or friendly; it tends to be courteous and efficient rather than the more welcoming experience I’ve had at places like Apple or Officeworks, but I’ve generally received the help I needed.

There have been exceptions. Melbourne Airport was not a good experience: the staff member I dealt with didn’t seem to know the product particularly well, and I ended up buying a pair of earbuds that were useless for my needs. I also had an issue with an extended warranty, and I eventually gave up on the product.

On the positive side, the product range and quality are generally good, and I’ve had no issues getting refunds when returning products. My most recent purchase was a portable monitor, and the salesperson was excellent. I had to go to another store to collect it, but they let me test the monitor before I left, which I appreciated.

Overall, I’m happy enough with JB Hi-Fi and will continue shopping there. My experiences haven’t been perfect, and service can vary across stores and staff, but overall they’ve been positive across several locations.

Stood where I was directed for 10 minutes this morning ~ no one was interested in being of any help to me ~~ so, theres nothing in that store that I can't find somewhere else in Wagga, which is what I'll be doing in the future