Jbhifi Reviews 

I’ve been shopping at JB Hi-Fi since I was a young musician, back when staff actually knew their products, listened to customers, and gave genuine service and a good deal. Sadly, the company is nothing like that anymore.
Theyre very nice when rushing to sell you whatever they can. They pretended to give me a “deal” while not even price matching the good guys across the carpark. The customer service has completely deteriorated.
I bought a TCL TV through JB Hi-Fi Essendon, and have had ongoing problems from the start. I was sold a soundbar setup that didn’t work properly, had installation issues, had to exchange soundbars twice, have had 3 lots of technicians install only to find it was the HDMI cable that was faulty. And after paying for a “cordless” wall install I ended up with visible cords showing anyway because of the defective cable and incorrect advice which they refuse to fix for me as it would involve paying another technician which they won't do to resolve the situation. I have had endless stress.
Every time there’s a problem, i was treated like i was an inconvenience instead of the customer. The manager even spoke over the top of me like I wasn't even speaking and cutting me off.
JB Hi-Fi used to care about long-term customers. Now it feels like once they’ve made the sale, they wash their hands of you and push you between departments and manufacturers hoping you’ll give up.
After years of loyalty, I can honestly say I’ll never shop there again.

I visited the Australia Fair store today and bought about $500 bucks worth of security cameras. The staff were fantastic; they were very helpful and a pleasure to be served by! All top shelf workers who were professional and friendly. Thanks a lot. I'll be back soon.

We purchased headphones. The colour on the box did not represent what was inside and the store had no samples when we made the purchase. I returned back to the store 30 minutes later in an attempt to return them but was told ‘no, due to health and safety’. Tried Bose customer service first which is practically non existent. Then went to JB online customer service, position 160 in the queue and it cut out at one. Eventually got through after starting again. Basically spent 3 hours online only to be given the same response.

Very disappointing experience purchasing through the JB Hi-Fi Marketplace.

I purchased a HOTO 4-in-1 Air Duster and Vacuum as a gift through JB Hi-Fi, however the item arrived appearing already opened and/or previously used. The protective wrapping had already been opened and there was visible brown dust/debris throughout the vacuum head and internal filter system before the device had even been used once.

I had to send multiple follow-up emails and complaints before finally receiving a response.

While JB Hi-Fi acknowledged the product “was not up to standard,” the overall experience has been frustrating and inconvenient, especially considering the product was purchased through the JB Hi-Fi platform and intended as a gift.

Very disappointed with the quality control, handling of the issue, and overall customer experience in this instance.

I seriously have no idea why anyone shops here. The prices are 2-20x more than what you would pay elsewhere, you are regularly solicited with scams and spam if you engage with the staff ... who honestly most of the time are more useless than asking a fellow customer in the store.

This experience is really that of what I find in every single JB HI FI across the country. I really am baffled at how they manage to operate in most cities.

Be careful, the payment website does not accept Ultimate gift cards. You need to exchange them for JB Hifi cards. But instead of telling you this, the STUPID website simply states "Give it another go or try another payment method". Why would I try another payment method when I have spent $400 on gift cards to use on the JB website. Horrible online chat support, no acknowledgement of their defective payment screen nor apology for wasting so much of our time. This is a clear case of misleading and deceptive conduct .

Good service. Nice product

Extremely frustrating experience with JB Hi-Fi's online chat support.

I contacted JB Hi-Fi to enquire about clearance items that were still being advertised on their website. After spending a significant amount of time in the chat, I was told that none of the products I was interested in were actually available.

The biggest issue was that the chat system kept freezing and would not allow me to type responses. While I was trying to respond, the consultant, Rhys, closed the chat due to inactivity, even though we were actively in the middle of a conversation. It's hard to reply when the system won't let you type.

I also question why products continue to be advertised in the clearance section when there is little to no stock available. Customers shouldn't have to waste their time chasing products that can't be purchased.

Poor website accuracy, poor chat system, and a disappointing customer experience overall. I expected much better from a retailer of JB Hi-Fi's size.

Ordered two heaters, 3 months ago, never turned up. Australia Post confirmed they started the process but never finished up. Can't get in contact, either rings out, put on hold and hung up on. Unable to get refund due to them shutting down the store where the order was placed. Been shopping with then for decades and will be going else where to the disgusting service online and in store. Must be a new CEO, so their to blame.

Good I pad. Staff was very helpful. Only reason I dropped a star was the security guard was an annoyance when I left asking for my receipts to scan. Like I could steal an I pad and a big bright yellow bag to carry it in. Way to annoy a happy shopper

I recently purchased a Samsung Phone from JB hi-fi,however I found the keyboard to be too small. I rang JB hi-fi 2 days after I had started to use the phone and was told by a staff member that if the phone was reset, I had the invoice and the phone was in pristine condition there would be no problem getting it changed. My son reset it and took it back but was then told the information I had been given was totally wrong and refused to take the phone back. Unfortunately because the original staff member had sounded so knowledgeable I didn't ask her name! A mistake I will not make in the future. JB Hi-fi should make sure it's staff are well trained before allowing them to serve customers

JBHIFI is Not a HIFI store!
They don't have any HIFI in their store.
They take over the towns, and their traditional music stores then cease to exist.
JBHIFI has the most pathetic selection of cds and vinyl especially in Ballarat.
Not much help from staff as they are always under staffed

I bought an HP printer from them at the end of 2025 — the HP DeskJet 2820e — and it is literally the worst printer I’ve ever had. It fails to print about 90% of the time. I’ve also wasted so much ink because it randomly prints entire pages completely covered in colour or black ink.

I only bought it for very basic black-and-white printing, mainly to print contracts, and it couldn’t even do that properly.

Once again Coffs Harbour store constantly under staffed. Went in waiting, waiting, waiting, decided to walk out only to find two staff standing talking. I advised they needed more support staff. Instead of saying how can l help you she stated we get very busy when it rains. I guess young lady, 6 people in store would be a very hard day for you.

Removing items from instore only for it to sell out in seconds online.
Bring back tcg instore!

JBHiFI is normally great, consistently low prices and great customer service. But I'm leaving this review because of how they handle Pokemon TCG. Genuinely makes me so mad. JB every now and then re-release certain TCG items for example recently the prismatic evolutions UPC. Well it lasted a mere few seconds online first of all, because as soon as I found out people bought some I jumped to their website and got nothing. And second of all, nobody is aware of these random drops, only people who pay for monthly subscriptions to places like "dropzone" get advance notice of these drops. Which is even more crap because it's literally pay to win. I think there needs to be change in the TCG regard, and I have lost all hope trying to buy any products at RRP anymore, especially from JB.

I would like to thank the guys you helped me out with my IPhone 17Pro today (12/05/26). They tried everything to retrieve my photos. They were ever so helpful. Thank you.

Extremely poor online customer service and delivery support

I placed an order through JB Hi-Fi Marketplace, and the experience has been extremely disappointing.

The parcel was supposed to arrive, but instead it was sent all over Australia. The tracking shows it went through Melbourne, Sunshine West, Adelaide, Adelaide Airport, Regency Park, Brisbane, Wingfield, Redbank, Sydney, Chullora, Darwin, Winnellie and then Alice Springs. Instead of getting closer to me, it kept being moved further away.

I contacted Australia Post, and they could not clearly confirm where the parcel was, whether they still had it, or when it would actually arrive. The response I received from the marketplace seller was basically that the item was “still in transit,” which did not address the problem or provide any meaningful solution.

The worst part has been the lack of proper customer service from JB Hi-Fi. There does not appear to be a straightforward way to speak with someone who can actually fix the issue. The chat queue involved a very long wait, and the support process feels delayed, automated and unhelpful rather than like real customer service.

I should not have to keep chasing Australia Post myself when the purchase was made through JB Hi-Fi Marketplace. JB Hi-Fi should take responsibility for resolving issues with marketplace orders, especially when the parcel appears to be seriously misrouted and there is no reliable delivery timeframe.

At this stage I have requested the order be cancelled and fully refunded because I no longer have confidence that the product will arrive within a reasonable timeframe. I will be buying the item elsewhere.

Very poor customer service and a very frustrating delivery experience.

AVOID ONLINE ORDERS AT ALL COSTS! So disappointing. I used to be a loyal JBHIFI shopper however they seem to be just another failing Aussie retailer. I can now see why their share price is tanking after my recent experience. No team members seem to care (I spoke with 3 different team members), no apologies, just false promises and they know that I will need to wait another hour in a telephone queue to speak to them again so very happy not to take ownership and follow through on what they said they would do. a failed online order with endless excuses why they are 3 days late to an emergency online next day order (which I paid extra for). I have now given up and been told that the order is now canceled and will be refunded (my request). We will now see if they can achieve this as they haven't achieved anything they've said they would do as yet. They need to seriously look at customer service and support for online orders. JB-25687916. spoke to Sam and Isha. complete sham

I ordered x2 TVs and Soundbar on line with Big mistake.
By far and away the worst customer service I have ever received. DO NOT ORDER ANYTHING ON LINE. There is no customer service. They have your order paid for and dont give a s**t.
I had a query about my order and instalation.
Tried to contact them on line and got a BOT. Waste of time. Might as well have asked for the weather forcast!
Tried to email several times, NO REPLY. Tried to ring eventually got through only to be put on hold for 20 mins then I was cut off.
Rang again. On hold for 45 mins then cut off again.
When my order arrived then the guys came in to supposedly install TV. I was advised previously to allow up to 3 hours. They were not told about instalation of soundbar which I had been advised would happen. So they were understandably pissed. So they basically pluged everything in then took off after 20 mins.
SO--- DO NOT EXPECT ANY ASSISTANCE OR CUSTOMER SERVICE FROM JB HIFI.