Harveynorman Reviews 906

I would like to express my appreciation for the excellent service I received from Imrose Hussain at your Adelaide City branch when I went to there to purchase a Google Pixel Pro phone.

He demonstrates all the qualities of an outstanding salesperson — highly professional while also understanding and attentive from a customer’s perspective. His approach made the experience smooth and very positive.

Please pass on my thanks to him.

On 16/11/25 ordered two recliners. Zedere Odin Recliner + footstool.
I was told by Tommy that they would arrive in February 2026
When I returned home and scanned the receipt I identified that arrival wasn't due until March 2026. Not a big issue.

I called the store in March 2026 and was told they were on their way and should be here late March.
I called the store in late March and was told they were on their way and would be here before Easter.
I called the store after Easter and was told someone would get back to me.
I called the store again after nil response and was told "They haven't finished making them yet. It will not arrive until late May."

I understand that some things are beyond your control but BASIC customer service is WITHIN your control. For me to have to call FOUR times and be lied to on the first two occasions and fobbed off on the third is appalling. 

You have me over a barrel because if I cancel my order it will take even longer for the product to arrive. 

Somehow I doubt there is a resolution strategy that will fix this issue as the horse has bolted.

Excellent service by salesman Robert for my 2 washing machine purchades from tge Liverpool store.

The delivery drivers Scotty and Ryan wete the most friendliest, nicest and professional team that I've ever experienced.

Love your work👍

I purchased an Anthbot robotic lawn mower through Harvey Norman Online which failed within minutes of first use due to a hardware fault in the drive motor.

I contacted both Harvey Norman and the manufacturer immediately. The manufacturer reviewed video evidence and confirmed the unit was faulty and required replacement. Despite this, Harvey Norman’s response was slow, repetitive, and disorganised.

Over the course of more than two weeks:

* I was repeatedly asked to provide the same information
* Communication was inconsistent and at times sent to incorrect contact details
* Clear evidence, including video and manufacturer confirmation, was not properly acknowledged
* I was initially advised to seek repair instead of being offered a refund for a brand new faulty product

I also attended a physical Harvey Norman store, where I was told they could not assist with online orders.

The situation only progressed after I escalated the matter through Consumer Affairs Victoria and lodged a dispute with Afterpay. Once financial pressure was applied, the process suddenly moved forward, with a return eventually arranged.

Even then, the courier attended without prior notice, causing further inconvenience.

While I did ultimately receive a refund, this was not due to proactive customer service — it was the result of persistent follow-up and escalation.

This experience highlights significant issues with Harvey Norman’s online marketplace support, particularly around handling faulty goods under Australian Consumer Law.

I would strongly recommend exercising caution when purchasing through their online platform, as after-sales support may not meet expectations if something goes wrong.

Toowoomba store. Bought a TV was not treated well by the salesperson. Today was back in store and mentioned to a salesperson what happened. She printed out my transaction and took it to her manager who then went above and beyond to correct the problem. Two phone calls and emails and problem fixed. Never judge a store by one salesperson when everyone else are happy to help and even ask for assistance if they don't know the answer. Thanks for such great service. You are a great store and highly recommend this store.

Very disappointed with the after-sales support from Harvey Norman.

I purchased a Bosch Series 8 9kg washing machine (model WGG24401AU) from Harvey Norman in July 2024 for $1,694, including additional Product Care coverage.
Recently, the machine developed a water leakage issue, which I reported promptly.

The issue was escalated to Bosch, however the warranty claim was declined on the basis of a “foreign object” causing the damage. No clear evidence or explanation was provided as to what this object was or how this conclusion was reached.

What is most frustrating is the lack of accountability and support from Harvey Norman as the retailer. Under Australian Consumer Law, consumers are entitled to a remedy when a product develops a major fault within a reasonable timeframe. Instead of assisting with a fair resolution, I was left to deal directly with the manufacturer and navigate the dispute myself.
This experience has been extremely disappointing. I expected better support, especially given the additional Product Care purchased and the reputation of the retailer.

I have now escalated the matter to NSW Fair Trading.

I recently purchased an iPhone 17 Pro from Harvey Norman for $1,999.99. At the time of purchase, I was not offered any trade-in option for my old phone.

Shortly after, I found that Costco was selling the same model for $1,929.99 and also offering a $215 trade-in for my old device. This means I could have saved a total of $285 if I had purchased from Costco instead.

I returned to Harvey Norman to ask if they could match the price or allow me to return the phone, but both requests were refused. This was very disappointing, as I had just made the purchase and expected better customer service.

Because of this experience, I would recommend that others compare prices carefully and consider buying from Costco before choosing Harvey Norman.

Overall, I’m unhappy with the service and the lack of flexibility shown to a recent customer.

Our dryer failed. I researched and found a combo washer/dryer. Went online to Harvey Norman and they advertised at a good price.
Paid and a few hours later was notified "Out of Stock" expected delay about 3 weeks.
Immediately cancelled the order and requested a refund to purchase a dryer that was in stock.
Was told that the refund would appear in my account in 2-3 business days.
Dryer was scheduled for delivery on a Tuesday. We waited ALL DAY. Wednesday emailed a complaint and asked"where is my fryer".
Received a phone call that afternoon apologising, asked me for a suitable day. Scheduled for the following Friday and as an apology - was promised free wall mounting service on delivery.
Delivered on time - driver said he had no instructions to mount the dryr. Delivered the machine and left.
At 82 I could not mount the machine and had to pay for mounting.
Meanwhile I checked my card account - NO refund (after 5 Business days).
3 emails later - each second day - I finally received my refund 12 days after requesting it.
Will not be using again.

I have expereinced that sales person will tell a prospective customer that they will have to wait for eight weeks to recieve a product from the supplier whereas the item on the floor is available immediately.
I have reason to believe that this is a ploy to get rid of floor stock instead of being true.
My experiences relates to the Briwns Plains branch on 15 Jan and 18 Feb

If I could give no stars I would. Absolutely appalling experience with Harvey Norman Head Office and the flooring department at the Maribyrnong store this week.

The first installation team arrived only to tell us they could not complete the very job we had contracted Harvey Norman to do almost two months ago.

A second team was then arranged, but they arrived 6 hours late, wasting an entire day. When they finally turned up, we were blindsided with news that the work would now cost an extra $4,000 and that we would need to vacate our home immediately for 2–3 days—none of which was ever disclosed during the sales process. Apparently the installer was asked to do a pre-inspection (something we only found out after the fact) but never did.

What followed was even worse. Throughout the entire ordeal we were given multiple contradictory stories from different people, making it impossible to know what was actually true. At one point we even caught the store manager in an outright lie, which completely destroyed any remaining trust.

The manager then refused to speak to us directly, instead passing messages through the salesperson rather than handling the issue professionally himself. When we proposed a reasonable compromise—that the store absorb one-third of the unexpected additional cost—we were told the manager would “rather cancel the job.” Even then, it still took almost a full day of arguing and negotiation before the store finally agreed to issue a full refund.

Head Office has been no better. I was promised the matter would be investigated and that someone would call me back. Despite several follow-up calls, I have still received no response at all.

This whole experience was defined by incompetence, hidden costs, contradictory information, dishonesty, and a complete lack of accountability. If you are considering Harvey Norman for flooring, especially the Maribyrnong store, I would strongly urge you to look elsewhere.

If its possible to give zero stars i would.

I bought a 500lt Westinghouse Chest Freezer online and before I completed the purchase it said I could pick up at store in 2 hours. Store is Harvey Norman Toowoomba. No mention was made of not in stock or contact store to check stock. So I went ahead and purchased it. I got confirmation online.
Later I got an email saying it was held up one week.
I contacted the store they said they’d phone straight back after checking with the warehouse if in stock. They didn’t that was two days ago. Still heard nothing.
Click and collect is a joke at Harvey Norman or at least it would be if I didn’t have to travel 200klm to pick up when no one can even tell me if and when it’s available.
But they took my $843 order first then mucked me around!!!!
Not Happy

I purchased speakers that worked, but stopped working after two months.
They couldn't get it to work either. They said it was a minor fault as he didn't know if it was major or minor. The store manager refused to give me a refund and wanted it repaired. I did not pay the new price for a second hand or repaired product.
It is unacceptable to assume it's minor when the product clearly is not functioning.

Be mindful that when you buy from Harvey Norman online the don’t deliver through the local store network, they use a commercial courier. This risk of things being left in a ‘safe place, is obviously higher than a direct delivery. If the item is valuable, best avoided.

It's any wonder I shop at Amazon. Way better customer and delivery service. Harvey Norman you have to wait 10days before they will even post it........Not exactly prompt customer service. Won't be shopping through them again that's for sure, I'd rather pay a bit extra to get a better service.

Natalie from your Nowra store is an outstanding employee. She provided me with a knowledgeable and caring service when I was enquiring about refrigerators. Natalie was efficient and happy to be of service and went the extra mile to ensure my satisfaction. Natalie is certainly an asset to your company and exemplifies what a pleasurable retail experience can be.

Quick to take the order and the money, but little after sales concern. Be careful about buying lounges on first site. Paid over $4k for an "Indra Suite" by Motion Chair. Seam running down the centre of the backrest, bad design and uncomfortable. The leather does not look good quality after a short time.

Bought a 3.5k mattress from Auburn flagship store, spent over 12k with them in the last 6 months. They sent me a delivery sms stating delivery would be next day between 8 pm and 11 pm. WTF. I rang to make a complaint and they transferred me to 6 different departments, 6 different people, laughing and keeping me on hold for over 20 minutes. I will never buy off them again. Such a bad company culture, staff know nothing about customer service or support.

Disgraceful service from day 1. Washing machine was delivered in Sept 2025 with no transport bolts or plastic bungs to cover the holes. I was told by the installer that this machine didn't come with any!!! Every wash I did my clothes and sheets came out ripped or badly frayed, obviously something is wrong. Harvey Norman told me to go direct to LG and let them know the result. Machine is under warranty but LG didn't want to know about it saying nothing wrong with the machine so went back to Harvey Norman who said they couldn't do anything till LG get back to them. Been 5 weeks now and same scenario, I call HN every few days, Harvey Norman say they will follow up with LG and phone me back - which they never do, so I call again a few days later, again they say will call me back but they never do so I call again and so the cycle continues. This is disgraceful I paid full price for a washing machine i cannot use. HN attitude towards me when I call is dismissive and rude. This machine is clearly defective and Harvey Norman Balgowlah have no intention of supplying any type of customer service.

Very disappointing delivery experience.
The driver left two large boxes downstairs behind the main entrance door instead of delivering them properly . These items are big and fragile (including a mirror), so leaving them like this was careless and unacceptable.
I specifically chose to buy from Harvey Norman even though I could have purchased the same items about $100 cheaper from Kmart or Big W, because I expected a more reliable delivery service. Unfortunately, this experience did not meet that expectation.
I hope the company improves the delivery standards for future customers.