Harveynorman Reviews 911

Natalie from your Nowra store is an outstanding employee. She provided me with a knowledgeable and caring service when I was enquiring about refrigerators. Natalie was efficient and happy to be of service and went the extra mile to ensure my satisfaction. Natalie is certainly an asset to your company and exemplifies what a pleasurable retail experience can be.

Quick to take the order and the money, but little after sales concern. Be careful about buying lounges on first site. Paid over $4k for an "Indra Suite" by Motion Chair. Seam running down the centre of the backrest, bad design and uncomfortable. The leather does not look good quality after a short time.

Bought a 3.5k mattress from Auburn flagship store, spent over 12k with them in the last 6 months. They sent me a delivery sms stating delivery would be next day between 8 pm and 11 pm. WTF. I rang to make a complaint and they transferred me to 6 different departments, 6 different people, laughing and keeping me on hold for over 20 minutes. I will never buy off them again. Such a bad company culture, staff know nothing about customer service or support.

Disgraceful service from day 1. Washing machine was delivered in Sept 2025 with no transport bolts or plastic bungs to cover the holes. I was told by the installer that this machine didn't come with any!!! Every wash I did my clothes and sheets came out ripped or badly frayed, obviously something is wrong. Harvey Norman told me to go direct to LG and let them know the result. Machine is under warranty but LG didn't want to know about it saying nothing wrong with the machine so went back to Harvey Norman who said they couldn't do anything till LG get back to them. Been 5 weeks now and same scenario, I call HN every few days, Harvey Norman say they will follow up with LG and phone me back - which they never do, so I call again a few days later, again they say will call me back but they never do so I call again and so the cycle continues. This is disgraceful I paid full price for a washing machine i cannot use. HN attitude towards me when I call is dismissive and rude. This machine is clearly defective and Harvey Norman Balgowlah have no intention of supplying any type of customer service.

Very disappointing delivery experience.
The driver left two large boxes downstairs behind the main entrance door instead of delivering them properly . These items are big and fragile (including a mirror), so leaving them like this was careless and unacceptable.
I specifically chose to buy from Harvey Norman even though I could have purchased the same items about $100 cheaper from Kmart or Big W, because I expected a more reliable delivery service. Unfortunately, this experience did not meet that expectation.
I hope the company improves the delivery standards for future customers.

Product is third class. We bought all furniture from Harvey Norman. They don’t like to listen complaint. Spent more than 50000 dollars. They said to me that dining set have only 1 year warranty. We spent more than $4000 on that set. Please don’t buy anything from them.

I was looking for a new TV. The salesman was really off-putting. While he wasn't quite rude, I wasn't going to give him the satisfaction of a sale either. It felt like a bad date and I did not like him at all. He dismissed a particular tv as not being available which was also odd. He noted the delivery costs of $99. Later I went on online and delivery was quoted as $59, so why the discrepancy? Appliances on line were a little cheaper and no delivery costs, will take away the old tv and free basic set up. Harvey Norman needs to bring about old-fashioned customer service, if these physical stores still exist, which is great and being able to see the product, However, Harvey Norman - you have to up your game with the customer if thats your difference and offer way more than you do. btw - I bought my tv elsewhere!

I attended the Hornsby store on 6th March. I require all new furniture for my new home.
Ting spent a long time helping with choosing a bed and making sure I had the right mattress and base that suits me as well as the new house.
She then introduced me to KC in the furniture department who also spent a long time going through lounges and dining tables to suit the new home. She spent time looking at options and checking these options and availability on the system. I am so grateful to both of them and their assistance. Thank you

I ordered a small appliance from Harvey Norman Online in January, only to receive an email the following day to say it was out of stock and would be delayed 3 weeks. This wasn't advertised on their website as not available. 6 weeks later, I still have not received my item. I have had to follow this up so many times. This was a gift! I will never purchase anything from Harvey Norman again.

Terrible customer service. Purchased a couple of items just over 18 months ago. One got lost in transit and customer service wouldn’t assist. The other two have been terrible products and customer service don’t assist. Recently had Shark vacuum die once again contacted them asking if it was still under warranty as I can’t locate information in any of their emails. Continuously got response to go in store THEN they told me they were asking a fulfillment company if order been sent!!! Alexis, I ordered it 2024 it’s been sent!!!!! 🥴😂🫣 either customer service is just all AI generated useless responses now or they literally have someone just there saying “go in store”.

Visited your store at Hougang Mall at 1235hrs and requested for a aircon salesman and apparently no body seem to turn blind in our present .
Bad service with poor staff attitude and appeared to be blur .

Ordered a starlink mini online to click and collect.
Got an email to say order being prossesed.
Got a followup email on the friday to say it was waiting to be picked up.
Travelled over 70km oneway on sunday to pickup only to be informed that they did not have the stock.
140 km round trip wasted
Not happy
Went back the following tuesday after a lot of them bullshitting managed to arrange a refund
Not sure how you can be told your click and collect is available then be told no stock
Thought that most retail stores had to physically scan the item to put it through the system

I went into HARVEY NORMAN at Lake Haven NSW on Sunday 22/02/26. I was approached in a pleasant manner by a young man Josh Gardner. I explained to Josh I was interested in purchasing a TV. Josh was not pushy he took the time to explain things to me. I purchased a TV and was happy to add on to my purchase
Josh gave me his card and told me to contact him should I have any concerns. (I am 65yrs of age and still living back in the day tech is not my thing)
After paying for my items I go to your Customer Pickup area...WOW What a team you have out the back . The two amazing superstars managed to fit my TV and other purchased items into my small car, they did not give up, we had headrests off seats laid back to the floor all because I really wanted to take it home today
It was hot, they were busy but they didn't give up. I got everything home athe two guys even explained to me the best way for me to take the TV etc out and showed me how to put the headrests back on
THANKYOU HARVEY NORMAN LAKEHAVEN for having chosen these amazing people to be a part of your team. THANKYOU everyone concerned

The most terrible online shopping experience EVER.
I have purchased 2 MacBooks - more than $4k value.

At the moment of the payment, I insert my bank account and suddenly, the payment apparently wasn’t successful - however, the money has been taken out of the bank account AND the gift cards used.
So now, I need to wait 5 business days ONLY to have the gift cards back and re-make a purchase.

No-one could help, Customer Service completely useless and the team was absolutely rude via email.

I was going to buy a bed but found the salesperson very rigid. I asked about pick up as I didn’t want to get it in rain .. well you’ll have to give us 24 hours notice to dismantle bed(as it was a discontinued item and I was buying floor stock , could this not be dismantled and left waiting for me) so having to give the 24hours notice, lack of packing(nothing could be offered) and most of all attitude I changed my mind…and walked out

Very disappointed with my experience at Harvey Norman – Harvey Norman Liverpool.
Once an issue arose with a faulty refrigerator, the service completely changed. Instead of taking responsibility and assisting properly, the store distanced themselves from the problem in a very unprofessional and disrespectful manner.
Phone calls were ended abruptly while I was still seeking assistance, and staff were rude when answering basic questions. There was no ownership of the issue, no clear communication, and no urgency shown, even though my family has been left without a working refrigerator for weeks.
I was informed that the store manager, Daniel, would personally handle the matter. However, despite leaving multiple messages and sending emails, I received no response at all. The complete lack of follow-up and accountability has been extremely disappointing.
It feels like once payment is made, customer support becomes dismissive and unhelpful. I expected much better from a major retailer.
If you are considering purchasing from this store, be aware that if something goes wrong, you may struggle to receive proper support.

Never buying online from HN again
Product is fine. HN online customer service is not! The product arrived with the package opened (see photo below). Contacted customer service and they said "Unfortunately, some handling incidents during transit are beyond our control.". I paid for a new unopened item, I should get a new unopened item. Never buying from HN online again.

I also submitted this review to their website but they refused to publish. Apparently they only publish positive reviews.

Worst experience ever. Purchased 8k leather lounge with extended warranty. Lounge lasted 3yrs started fall apart. Leather peeled No help, no warranty, just smug emails. Absolutely disgraceful will NEVER shop there again. Currently in the hands of department of fair trading. 5/2/26
There is also a class action in court Currently against Harvey Norman over product warranty. DO NOT SHOP THERE GUYS.....BEWARE

I have no idea how a retailer like this is still in business considering they provide subpar customer service via their online channels. I sent a number of emails over a three week period in relation to an exchange of a faulty product which was actually deemed by the manufacturer to be faulty, and is still under warranty.
I am not able to actually speak to anyone about the issue, which leads me to believe that there must be so many complaints that the retailer is unwilling to speak to their customers and prefer to palm them off to AI chat bots instead and customers become so fed up that they cave.

Harvey Norman.....Bing Lee......The Good guys - SAME ITEMS SAME PRICES - NO REAL COMPETITION.

The Good Guys WILL MATCH OR BEAT THE PRICES OF ITEMS OF HARVEY NORMAN OR BING LEE ( EVEN IF THE ITEMS ARE ON SALE)

WE ARE TOLD THE 'SALES' ARE FAKE (PROFITS ARE MADE).