Appliances Online Australia Reviews 5.611

Excellent experience with Appliances Online⭐️ordered a dryer on a Thursday afternoon and was delivered Friday for free!!!! No hassles, just outstanding customer service and friendliness allround! Highly recommend👏🏻

Can’t go past Appliances online, competitive prices mostly next day free delivery and take your old appliance away for free, I’ve been a loyal customer for years
If something is cheaper at the shops, just let them know.
I’m sure they’ll match it

We have used them a number of times now. Good prices and service. Love the delivery tracking app!

I emailed them with a price match question. They called me back saved me $360, and delivery and installation in 2 days. I asked for the extra day as had other appointments for the following day. So my new stove will be installed in 2 days I saved money which in turn will pay for the sparky. All up cost under $1150. And to make even easier Lola sent me a checkout link so paid via PayPal. This is my 4th purchase with AO. The only drama I had was a washing machine that reset it water level between wash and rinse. So I chose a different machine had it swapped over and a refund in 2 days . So all I can say is if you have any trouble with them. I don't think you've explained it adequately.

They'll take your money, delver the item then stonewall you if you have any issues with the item.

- Bought a $5,000 TV in December, had a dying panel within 2 months.
- AO say they wont replace, and need to wait until Samsung tell them what to do (this is a direct violation of ACCC rules - they can't push you off to the manufacturer yet AO happy to do this)
- samsung say a dying panel is only a minor fault, only offer replacement (this is to avoid the costly alternative of replacing the tv)
- AO customer "service" says they can't do anything, but "escalate" to samsung again
- nothing happens, depsite 3x AO "escalations"
- now stuck with a dying $5000 tv that AO won't replace and samsung seemingly happy to just ignore.
- Go to NSW fair trading, AO rep 'Krishelle Richards' tells NSW fair trading that AO are all good, don't need to replace
- AO reps 'Bri' and 'Ruby' refuse to offer any assistance beyond a samsung escalation (which reminder literally goes nowhere; i'm doubtful it ever even happened)

Don't fall for the '5-star customer service' marketing spew. It's nothing more than just marketing. The INSTANT you have an issue they will hide behind their email and refuse to offer any assistance in line Australian consumer standards.

Don't bother buying anything or decent value (or anything at all really). You have other options such as Good Guys, JB HiFi, Harvey Norman; a physical store with actual people. AO, to me at least, is only marginally better than a scam company.

I've no doubt there are other customers that AO have done this to. Like me, you should not only lodge a complaint with NSW fair trading, but also the ACCC and AO's partners. Additionally, 1-star review them here, and also on FB, Product Review, Google Maps and more.

Let everyone know that dodgy, scummy practices don't go unpunished.

As always a pleasure to do business with the online process is easy to use as is the checkout which helps a lot, the delivery drivers where friendly a so helpful and professional at all times, will definitely use appliance online again and definitely recommend A++++++

Purchased a dishwasher on 3 March. At checkout you are able to choose a delivery date of 16 April. It does not say this is an estimated delivery date so we assumed the date they let you pick is the day you get the product. So 16th April rolls around and no delivery update. I am advised that no it is not in stock and I might get it on the 7th May. Claimed someone left a voice message (they didn't) and blamed me for thinking it would be delivered on the day I chose. Offered me an inferior product as a swap. Have since been advised there is no delivery date and they have no idea when they will get it. They are still selling this product on their website and do not even have an ETA.

My old Fisher Paykel washing machine decided to die after 25yrs of service, it was going to cost $800 to repair. I have never used Appliances Online before so decided to check them out plus it saves me going to a shopping centre. I ordered a new 8kg Fisher Paykel washing machine as only 2 of us. It was delivered this morning by a great crew of friendly guys who couldn't do more for me, and the fact I live very rural was no problem. Plus I didn't have the headache of disposing of the old machine. I used the machine for it's first wash after the boys left. So quiet and works very well. But I have to say I wouldn't hesitate to use Appliances Online for future purchases and also to recommend to friends.

Our old fridge died suddenly and we neeeded a new one. The website was useful in comparing options. We first tried a local business who gave us a very good price but they could only deliver in two weeks. We then turned to Appliances Online who matched the price and could arrange delivery the next day. Because of the price matching this was done over the phone. The customer service rep checked our history so that the new sale could be attached. Delivery updates and process were all seamless. We are happy repeat customers and that should contiue.

I would not buy from this company again. I made an order and they assured me they had the item in stock. They did not. They didn't tell me until the delivery day. They offered to let me purchase a similar item they definitely had in stock. For a second time, they waited until delivery day to tell me they did not have it in stock. I had taken a day off work to sign for it. Again. They do this. If I could give them zero stars I would. They are unreliable and don't give you any notice.

Excellent from start to finish. Great prices, price match, good communication, easy to order, fast and courteous delivery. Have ordered two appliances in past couple of months - excellent. Highly recommend.

I purchased my freezer with Appliances Online and was so impressed with the service that I have just purchased a new tumble dryer. I ordered on a Saturday and it was delivered on Monday. They unpacked it, set it up and took packaging away

Happy with the price, delivery was quick.

Great service delivery. Fast and efficient. Easy shopping on the website. Highly recommended. 👍

From start to end it was so easy and customer service was brilliant they kept in touch with me from start to finish.

Needed a new washing machine on a long weekend. Phone service was great for some product knowledge and price matching. Delivery was on a public holiday which was great and I was kept informed of delivery time. Took my old appliance away which other stores only do if you pay extra. All round a good experience.

WARNING: Be careful buying from this website

They sell defective products and show little to no care for their customers. Their customer support and service call options are a complete joke- don’t expect any real help.

We bought a washing machine less than a month ago, and it’s already broken. No response. No support. Nothing.

Save your time and money- shop elsewhere.
Don’t make the same mistake we did.

I have used Appliances On-line several times and as always the ease of finding the correct appliance and the value was great.

Easy transaction with free delivery that was on time. Product was as purchased. No issues, easy and reliable.

Having had an easy and efficient experience with purchasing my new front loader I ordered my fridge with AO as they offered the best price and savings. Highly recommend AO due to the esse of ordering and the efficiency of delivery