Appliances Online Australia Reviews 

Service and product is excellent. Delivery went smoothly.
Very happy with my hisense 7.5 kg washer

Ordered samsung 65 inch frame TV thoroughly appliance online. Order no:SO09031203 Received it in 2 days and I confirmed with them that everything will come together. When I opened the package, the one connect box was missing. I contacted them straight away and they told me its a known issue amd that they will contact the supplier.
I called them the next day to enquire about the outcome and they told em that I can contact t thr supplier directly. I asked them why this happened to which they had no answer and told me that they have raised the issue and the supplier would contact them in 5 working days and then advise us.
and then offered me to transfer me to Samsung to talk to them directly, I talked to someone from samsung who told us that they cant follow the order no as we have purchased through appliances online . Now im stuck with an expensive purchase of tv which I cant watch because there is no one connect box with it. Very very bad experience and least bothered staff.

I purchased a Dyson vacuum cleaner from Appliances online to be delivered in a month once they had stock in. I rang a month later and was advised that they could no longer get the product as it was discontinued.
I then contacted Dyson who advised that they selling the product online and had ample stock although now at a slightly higher price.
So even though I had a contract with Appliances online and had paid upfront they refused to honour the sale.
No longer trust worthy to me.

After Appliances Online response
I had already contacted Appliances Online and spoke to Customer service and then the Manger and in both cases I got a bad luck but nothing they can do. I had also contacted them by email, with no response. Searching online there were a lot of companies sell this specfic Dyson, so why do they have access and Appliance Online don't?
Sales Order SO08950541

Could not be happier with our recent Neff oven purchase with Appliances online. Communication from ordering to delivery was faultless. Oven was delivered on the exact day we chose during the order process. Thank you so much for the hassle free and transparent process.

Fantastic service! The delivery team do the great professional job, install the washing machine well. Using the washing machine a few month, the product very good quality, work quietly. Will buy again and again with appliance online. Thanks

Bought many items from this company
Last was dishwasher SMU8ZCS01A
Most rubbish dishwasher SMU8ZCS01A
Bosch dishwasher
Do not purchase as it does not cleans even when all dishes are clean , the soap 🧼 gets stuck

Very good customer. Competitive pricing and excellent delivery. I got my order a week before the actual delivery date

Price, delivery, taking away the old product and general service all 10/10.

Have ordered items through appliances online multiple time.

Love thay they're reliable, have delivery available across the week. They take your old appliances so that definitely reduces the stress of having to dispose of the old appliance.
The website is easy to navigate, love the compare tool. Quality items good for all budgets.
They are my first option when it comes to ordering appliances online.

Ordered a mattress for my son and had to leave out the old one for them to take so packed it all up ready. The afternoon before scheduled delivery they called to say they had no stock. So I’d already packed up my sons bed ready to go and they didn’t bother to even tell me they had no stock until literally 16 hours before delivery. Told me it would be another 10 days or so and even then it could get delayed again. I was so mad and had to unpack the old one again so he had somewhere to sleep! They might have decent prices but their customer service is so crap. It’s basically, oh well, too bad, we tell you about delays somewhere buried deep in our terms and conditions. I definitely won’t bother again. I’d rather pay a bit more and get better service and delivery.

I already formally complained and got a too bad, so sorry response.

* EDIT they have now changed the delivery date AGAIN to another 2 weeks. Seriously DO NOT BUY FROM THESE PEOPLE

I've always been very happy purchasing through Appliances Online. The prices are terrific and delivery times are great.

Buying a washing machine, delivery, installation and removal of my old machine was the best retail experience I have ever had.
Thank you ‘appliances online’.

I had a fridge delivered and it was dented while this was annoying Appliances Online was able to replace the fridge with a new one. The new one came and it was severely damaged. They are replacing it but this is unacceptable

Great pricing great communication and great delivery service.

Fridge died Friday afternoon around 4.30 jumped online large 2 door fridge delivered 12.30pm Saturday took the old beast awesome thankyou

We have bought many things from Appliances Online over the last 8 years and I cannot think of anything that would stop me from going there first when I need something. We have had deliveries in the country and the city without any hassle. 5 stars

Fast delivery, great price and when I emailed to say I’d forgotten to use my voucher, they promptly sent a refund to my bank account. Fabulous!

So efficient, competitive pricing, install and remove old appliances at no cost. Old machine breaks and they literally have my order delivered and installed the following day

Good experience (dishwasher purchase) due to the following:
1. Great choice of products
2. Price match
3. Free delivery
4. Free removal of old appliance
5. AMAZING trackable delivery service

I am yet to have a negative experience from AO. Easy to compare and purchase items via the website, prices are competitive and often less than other places. Delivery staff have always been pleasant, easy to track and on time. The fact that they take away your boxes and old appliances, plus install the test the new item before they leave, is a huge positive for me. I recently bought a new bed frame and it is lovely, very sturdy and easy to put up. They even took my crappy old frame away, no complaints.