samsungcareplus.com Reviews 

Two weeks for them to fix your phone. Who can wait that long without a phone. These people are a joke

I got this strictly for theft and loss on a new Samsung phone but was deeply disappointed to learn that the premium care requires one to enable tracking everywhere one goes with Smart Things to make a successful claim. That's a deal breaker for privacy centric customers.

Even if Samsung does honour a claim it is subject to a fee or deductible of $250 on flagship device, so, with one year of premium care that's over $400 and you may receive a refurbished replacement.

You are better off buying it with a credit card with insurance that covers mobile purchases. No hoops and no tracking required.

Back the phone goes.

Absolute joke i am waiting to get phone picked up from 10 days now. I tried to book in store repair but nearest store they showed was 50 miles away, while we have 2 big stores in Manchester?
Claim process is not easy as well.
So don't waste your money. Better get insurance from third party.
But now after long
Got phone replaced with upgrades
Thanks

they send a broken link for creating label

purchased a Samsung Galaxy S22 Ultra and Galaxy Watch 6 in early 2022, and at the time, Samsung offered me a 3-year (36-month) Samsung Care Plus extended warranty for a one-time upfront payment of $149. I jumped on it, thinking it was a great deal for peace of mind on my premium devices. My contract clearly states coverage up to 36 months with no mention of monthly payments required.
Fast forward to 2025 – after just over 2 and a half year – my S22 Ultra broke down due to a mechanical issue. I filed a claim expecting it to be covered under the extended warranty. To my shock, Samsung Care Plus denied it, claiming my plan only covers up to 24 months for upfront payments or 36 months only if paid monthly. When I pointed out that my original contract says 36 months flat-out with the upfront fee, they sent me generic contract templates that don't match mine at all. They refused to even acknowledge the difference or review my specific agreement!
I've spent hours on the phone and via email, escalating to supervisors, but it's like fighting windmills – no one listens, and they just repeat the same scripted responses. They won't pull up my original purchase records or explain why their system shows something different from what I was sold. This feels like bait-and-switch tactics, and now I'm out $149 plus my I decided not to fix my phone. My Samsung Profile was saying that Samsung Care Plus was still active - no one cares. Customer service from India wasn't nice to talk to by the way.
I can't say avoid Samsung Care Plus at all costs – but read everything 3 times before you pay. Their customer service is abysmal, and they don't stand by their own contracts. Stick to third-party warranties or just save your money

I told them multiple times that I couldn't make a backup of my files, over email and with a handwritten note when they came to pick my Zflip 5 up for a new display.

They still did a factory reset, and thus deleted a 6 months period of personal data and pictures. I wanted my money back and file an official compliant about it. But radio silence after they screwed me over.

Pointless garbage, the epitome of wasted money. It is impossible to get a repair through Samsung care. And shame on Samsung for making the claim process so obscure. 2 weeks have passed and I still don't know if my phone will be repaired

I have never experienced such rude customer service. I intended to cancel my plan and it took some time to even find a means of doing so as there is no way to cancel online, only by phone. The customer service agent was extremely rude right away. They asked me to provide a specific code for my phone to complete my cancelation and when I took a few moments to find it they were audibly sighing and stated several times that I 'should have it already' and that it 'wasn't difficult to find.' I would say it took me less than 2 minutes so they were extremely impatient. I can only imagine how difficult it would be for an older person or someone who struggles with communication issues, etc. After this experience I would actively recommend people NOT use this service. I cannot even file a complaint as there seems to be no easy means of doing so and considering their service I highly doubt it would be fruitful anyway.

This is for an insurance subscription for Samsung device theft and loss. I lost my phone and tried filing a claim. Samsung shows active status but due to a glitch on Servify (Samsung’s administrator) the policy kept showing inactive. I tried working with Samsung to resolve this for a month to no avail. Samsung admitted that it is a system error. I did not receive the service I paid for and attempted 10+ times over a month with a promise from Samsung to fix the problem but no resolution. Super frustrating and a ripoff. The customer service was terrible. Always kept getting passed around from one offshore rep to another. They simply just did not care.

I have less than 4 year old French door refrigerator. The freezer stopped working and I called Samsung. A repair ticket was opened and assigned to Smart Care. I never heard from Smart. Samsung perked me around for 2 weeks and finally told me to find a local repair service.. The local repair tech diagnosed the problem, ordered parts, and returned to finish the repair. If Smart Care had responded, it is reasonable to assume the repair could have been completed in two or three days. Instead it took 2 1/2 weeks. I will never but another Samsung product.

Samung Care is a complete waste of money. They take at least four hours to "approve" your claim. I've had Samsung Care on two phones, the only claim I ever was able to get through was a screen replacement and this was very early on when Samsung Care was first introduced. I had to search the internet to find a way to even file that claim. I initially called and they wanted to do a warranty claim, which would have required me to send in the phone for diagnostics. Since it was a work phone that wasn't an option. I eventually figured it out, but still a major inconvenience. Today's, 12/10/25, I attempted to file a claim as my work phone, an S25 Plus, is not charging. I filed the claim on line and after about an hour I called and got the automated system. After navigating through the options, I was informed that I MAY here back about my claim in four business hours. So, I canceled the claim and I also canceled the subscription with Samsung Care and went through Asurion. Through Asurion my claim was approved essentially immediately and the replacement phone will be shipped out same day.

Do not waste your money paying for Samsung Care, they offer nothing for the upfront or monthly cost. They are essentially stealing from their customers who have already paid an exorbitant amount of money for the phone itself.

Nettbrettet mitt ble erstattet som lovet.Selv om vi hadde noen misforståelser underveis og ting drenerte litt så lenge det endte bra til slutt.Takk for det selv om jeg ikke var enig i alt endte det bra.

Unsatisfied, I filed a claim and sent the documents to the carrier, but they still wouldn't accept them, so they're charging me money and unwilling to help. It's better to spend the money on a new phone or insurance through your bank or carrier. At least if you report it lost, you have a chance of getting a replacement phone. I tried for a month with no benefits, so I canceled the policy because it covers a phone I don't have, and they've been missing the documents for a while. I don't recommend this option.

Man kann such nicht registrieren, wenn man unter 2002 geboren wurde somkt ist die registrierung und Sicherung des Gerätes nicht möglich. Schade...

I would not give them even one star if possible.
I contact them to change bank details on phone insurance.
First I emailed them last year to change the bank details and they told me to contact Samsung directly as the insurance was purchased through them.
I was told to go to the shop where I bought the phone, because they are only dealing with online purchases.
At the store, Samsung Westfield White City, London-the manager told me they cannot help me and I need to call the insurance company number, which I did twice. I was again redirected to contact Samsung and this is ongoing circle.
I decided not to contact them again, they can not take my money enymore.

I will never buy anything from them!

Worst ever experience!!!

I added their plan to my new Flip Z7. A few weeks after receiving my new phone, the screen started popping. I called Rogers and they sent me a new phone and i returned the defective one, all good until now. Then I called Samsung Care to transfer the warranty that i just bought. They will not do it unless i can produce a "phone exchange form" which Rogers does not have.

After many calls to Rogers trying to get a form that does not exist, and many calls/emails to Samsung Care explaining that that form does not exist, Samsung care told me to hit the road!!!!!
What a great way to loose customers!!

It's another scam. They can't fix the product and they won't replace it.

The worst customer care ever. I called and was left on line for over 3 hours. I was on Nos 3 all through the calls. I have been to their office in Westfield mall and referred to Oxford street where I bought the phone and back to Westfield mall and final given a number to call. A very traumatic experience and phone still not fixed. I would never buy a Samsung again

Al comprar el Fold 7... e intentar asegurarlo en Samsung Care, el sitio web se cuelga en el carrito de compra con "internal error". He llamado a Samsung 3 veces y me dicen que "los técnicos lo están revisando" y así llevo 15 días.
Una empresa como esta que no tenga los recursos o el interés de solucionar algo como esto deja mucho que desear.
El servicio de soporte no se entera . Ya en la última llamada me dijeron me fuese a Madrid a hacerlo en persona.
Desastre.

This is absolutely the worst support value and experience I have encountered in over 30 years of working with technology.

I have spent $20K over the last 2 years on Samsung products. I like the products. I have never had to have support on a Samsung product - until now.

My livelihood depends on my Samsung Ultra laptop. I had to send it in for repairs. I was assured I should have it back in a week all fixed up.

Instead it is 3 weeks later and I am still doubtful they have sent my laptop back to me. It won't be repaired and they can't tell me when it will ship back - maybe tomorrow - GROUND UPS even though it clearly says shipping for repairs is 2 day UPS and I bought up for faster service.

Care+ - all versions - are very ambiguously written. Getting support for your claim once it is underway takes 30+ minutes. THey will not escalate an issue to get attention on it. They don't care if/wehn you get the product back.

And this is from someone that has (soon to be had) 2 phones, watch, 2 TVs and a laptop.

The products are good but only as good as their reliability and support. I am DONE DONE DONE being a Samsung customer. Too many other good options out there.