samsungcareplus.com Reviews 

Based in UK, took insurance out with Samsung thinking they would provide a top rate service. Cracked screen and filed claim. Only options are to send phone off or take to Samsung store but nearest store is miles away. Arranged a collection - Communication was terrible. Tracking the repair and they still haven't started work after over a week from commencing claim. My partner had his fixed at home within 2 days with bank insurance.
Please research options before assuming Samsung would be a good choice like I did.

They told me it was a 29 dollar deductible to get my phone fixed at their center near me. The center I went to couldn't get the needed part, so samsung care told me I had to either send my phone to them and wait 10 days or pay $100 for them to send me a new phone and me to send mine back. After I paid the 100 they told me I had to have $910 on hold in my account until they got the phone back to make sure that I sent the phone back. So I borrowed that money and they said it would be here in 1 to 2 days. The 2nd day, I called them, and they said due to high demand it will be 3 to 4 days before they even send it, so I won't get it for ANOTHER 4 to 5 days.

My screen cracked, so I made an appointment and drove to uBreakiFix. Employee just says "we don't have any screens!" So, having Asurion insurance is a waste of money! And now you refuse to refund the $29 I paid to make the claim that your employee refused to honor.

Do not do it, my brand new phone was stolen, I have waited a month and they have told me that cannot tell me when I will receive a replacement. the customer service is awful. absolute waste of money

No update even after 3 days.
I have raised a claim. No update yet. Looks like a scam

Awful do not pay for premium care. Cracked my screen no local repair shops, including the Samsung repair flagship store has screens they've been backordered months. When calling you have to get Transferred multiple times tell your details over and over. No one speaks decent English then the will ship you a new phone of course for $100 (legal scam to get more money from you) as well as put a $1000 pending charge on your card until they get your old phone back. Entire thing is extremely time consuming and frustrating and all the trouble is put on the customer. They don't care at all. Save yourself the headache.

Dommage qu’on ne peut pas mettre 0 étoile …
Deux téléphones envoyés en réparation et deux fois des problèmes.
En commençant par la déclaration du sinistre non validé de leur côté jusqu’à l’envoi du téléphone à la mauvaise adresse.
Obligé de les appeler toutes les semaines sans rien qui avance ..
Ils se rejettent la faute entre leur prestataire SBE et Samsung.
J’envoie ce message depuis un iPhone car je n’ai toujours pas récupéré mon s32

Worst experience. I strongly discourage purchasing insurance through them. I dropped my phone so I had to submit an insurance claim. The company originally said I needed to get the phone fixed at a store that's 45 minutes from me. Before they would submit the claim, they told me I had to call the store to ensure they had the correct part. Mind you, this was not just a physical issue. The screen itself was blacking out and there were digital lines across it. I don't think this could be fixed by simply replacing the screen. Anyway, I spent about 20 minutes on the phone with the store trying to ensure they would have whatever parts would supposedly fix the issue, just for the store to tell me they aren't able to see inventory. I then had to call samsung care back to let them know, at which point they just said they'd mail me another phone.

I received the phone 2 days later, but could not receive texts or calls, as the phone was locked to another mobile carrier and wouldn't recognize my SIM card. I called Samsung twice to tell them the issue. Both times they told me to talk to my mobile provider to have them fix it. Two visits to my mobile carrier and one very long phone call later, they said they cannot unlock the phone and Samsung needs to send me an unlocked phone. I called Samsung care again, at which point they told me to send an email requesting they send me a replacement device. This was a week ago and I still haven't received the device. Supposedly it's coming today. And who knows if this will even be an unlocked phone.

I highly recommend that you just purchase your device and insurance through your mobile carrier. It has been a nightmare dealing with these people and I haven't had access to personal calls or texts for a week and a half. I thankfully have a work phone I can use for emergencies and to get this issue straightened out. If I didn't have that, I would be SOL and they do not care.

AVOID AVOID AVOID
This has got to be one of the worst insurance companies out there. You'd be better off throwing your money on the ground! Just received my phone back tonight, 20 days after the claim was made. Yes the front screen and back glass of the S23 Ultra was replaced however my old cover was put back on the phone and filled with tiny shards of glass which yes damaged the new glass on the back of the phone as well as cutting my hands.
The phone was also reset and I was u able to back it up before I sent it off.
I also attempted to contact samsung (don't) care+ multiple times for updates or progress it was exteamly unhelpful. Just please avoid them. I have been a loyal samsung customer for many years infact every appliance in my house is samsung, extreamly disappointed with there insurance and do not recommend them at all! Please avoid, its 2023 dispite all the other issues 20 days to replace a screen cover is unacceptable!

Horrible I cracked the screen on my phone they didn't scheduled me for an appointment to have my phone repaired. I went to the appointment and I also paid the $29 for the appointment. I got to the shop and was told that they didn't have the parts to replace my screen and that they were on back order. They also told me they didn't know when the parts were coming in. So now frustrated I wasted half of my Saturday and my money. I called Samsung they told me the only thing that they can do is send me a replacement phone which will cost me $70 more. This is not my problem that they don't have the parts to fix my phone. Samsung does not care about its customers one bit. I have multiple Samsung appliances Samsung TVs in Samsung mobile devices in my home. I swear I will never purchase another Samsung device in my life. I I am honestly appalled at how their customer service treats their customers. It's ridiculous I shouldn't have to pay more money because of stuff Samsung cannot come through with on their promises to me. For a cracked screen the price is supposed to be $29 for a replacement phone it's 99 I have a cracked screen I don't need a replacement phone I need a screen replaced. Therefore if they want to upgrade me to a phone replacement they need to cover the cost. And they are going to lose a customer that has been spending thousands of dollars on their devices appliances TVs for years that's on them.. I'm writing reviews everywhere I can write reviews and I'm going to put them blast on every social media that I have and I guarantee you they will lose the money. Also their customer service representatives that want to refuse to transfer me to a supervisor after wasting 45 minutes of my time. They also barely speak English so you can't understand a word that they're saying.

They quote 10 business days when the contract says 1. They don't guarantee the colour or even model that you have despite that's the agreement that was sold. Also they have ever changing terms and condtions you are tricked into agreeing to to open your profile.

Terrible company. Don't waste your money and time.

Terrible company. Constantly tells you your IMEI number isn't in their system. That they need 24-48 hours to send it to their back office to have fixed. Then they dont contact you at all. Csll them back and they say the same thing again. And again, and again and again.

I have been waiting almost two weeks for a replacement device and getting a run around constantly

Horrible, phone was stolen so I was literally waiting for the insurance phone from Samsung care+ and I was told it will take 1-2 days to receive a RESPONSE on the situation after filing a claim. Submitted an online claim on tuesday, waited for 1 day and there was no response, called them and they said online response is not enough you HAVE to call them but that's not what they told me previously. Then I waited for 3 more days after the phone claim but nothing still. Called them and they said you have to just wait. no guarentee and just wait, have been waiting for a 1 week for the new phone and I just want to say Samsung Care+ is horrible and the customer service is atrocious, the guy does not care about you getting the phone or anything, just pushes the responsibility away and tell you he can do nothing. please don't get samsung if you can

Have been a loyal customer and spent a substantial amount of money with Samsung over the last few years.

Always had a good experience previously. Their doorstep repair service was second to none.

However, since outsourcing to Assurant, it's abysmal. I've never seen such a decline in service.

I have a smash on my screen which doesn't impact performance. I made a claim and was explicelty told to choose "in store repair". Travelled over 3 hours to the nearest store listed on their directory, only to be turned away and told they do not offer the service. A complete waste of a time and money, for which I'm having to press really hard to get reimbursed (given this was a booking made via their online journey).

I have been trying for over a month to get an accurate list of their repair stores. After 5 weeks of chasing, they advise "in-store repair" is not possible.

This is still an open claim that they should honour. It explicitly says on my claim that it is "in-store only".

Now they want me to go via courier which will take up to two weeks. Very archiac, especially considering previous experience. I don't have any faith in their courier service based on reviews here.

Communication and customer service is incredibly poor. The information and instruction provided by the team has changed several times in my experience. What should be straight forward and easy has had me going round the houses.

Assurant team are the most unhelpful I've ever come across. Either that, or they don't have a clue. Not sure which is worse but DO NOT USE. There are many other reliable and convenient offerings on the market.

I have been a big fan of Samsungs but not any more. I got a s23 ultra which the screen smashed soon afterwards. I have paid the £60 towards the repair but it's been over a month and I still haven't had the phone fixed. When I complained to Samsungs NOTHING IS DONE. I was told lies they was going to replace it but the courier still haven't come to get it, and the reason Samsungs say the delay is because of no new screens??? This is the last time I be doing anything with Samsung, I have cancelled my direct debit and sent the phone back recorded delivery and ready for a fight. This isn't fair on the customer considering how many years I been using Samsung products but I am done. If you still want a Samsung DO NOT USE SAMSUNG CARE as they do not care about you or your product, but about the money.

I could write a really long story about how disgusting this company is, but long story short, the worst insurance company ever... there's no one to listen to your issue, hangs up the phone without even asking if i want something else...

Totally lost all confidence in Samsung! My original warranty was set up to replace lost phones. After several years of no claims, I dropped my phone in the ocean. Customer service who barely speak English informed me that my plan changed without my knowledge. Just tried to cancel the insurance on the phone that I no longer have- what a nightmare! I'm so done with Samsung after over 22 years as a loyal customer!

I had a claim filed and when I called in regarding an issue about the claim Hinbal went ahead and canceled my claim and refunded my deductible. Then told me I had to redo the claim, but I cannot redo the claim because now my funds are on hold until the funds are returned. When asking for a manager I was refused because there was nothing they could do. I was not listened to and now because Hinbal was in a hurry to get me off the phone I will have to wait a week before my phone can get fixed.