Sanctuary Bathrooms Reviews 

Goods as expected, however delivery was slower than expected, hence 4 stars.

I ve ordered pretty much everything for my new bathroom from Sanctuary bathroom and it all went very well and as expected. Very happy with the customer service too - special thanks to Nick for his kind assistance all along!

Prompt delivery well packaged

Still waiting for delivery of sink waste and other small bits our plumber needs. 2 weeks now and no sign of items ordered. We ordered other items from other suppliers and got items within days or next day. Don't use this service if you want to receive items in time.

Great service and very friendly

Good price for wall hanging basin for cloakroom. Item arrived within delivery time quoted.

Easy ordering experience , goods well packaged and prompt delivery

⭐⭐⭐⭐⭐ Excellent service from start to finish. The bathroom fittings are absolutely beautiful and feel really premium in quality. Great advice throughout, smooth ordering process, and everything arrived exactly as expected. Really pleased with the overall finish and would highly recommend to anyone looking for high-end bathroom products.
Delivery lady once again was super friendly and went above and beyond when delivering. An asset to your company.

2 stars for the on time delivery and some of the products are ok, but several issues encountered -

1. I ordered 2 wash basins with pedestals. One of the basins was leaking that we had to fix!
2. One of the pedestals has very bad finishing at the back.
3. Received one response from the customer service when they requested additional photos. I have supplied those and no response received after a week.
4. These items are not sold at the cheap prices and they charge for the delivery on the top of this. So shouldn't I expect good quality material and prompt + helping customer service?

From order to delivery, everything went well

I am writing to express my disappointment with my recent experience. When I contacted your support via a sign language interpreter, the representative was extremely rude and hung up on me twice. Despite this, I was in urgent need of a shower head and had no choice but to make the purchase.

I hope you take this feedback seriously and ensure that all customers, including those using accessibility services, are treated respectfully in the future.

Really great product delivered on time and prompt response to my query.

Purchased an item via the web site and decided the quality was not what we wanted so we returned it at our own cost. Unfortunately we were not reimbursed for the initial postage which contravenes the distance selling rules. We asked them to reconsider their action and pointed out the legislation however still no refund of the postage cost. -Update- since leaving the review we have been reimbursed for the postage by the supplier, perhaps there was some confusion with the original person who dealt with the refund or the company policy has been changed. I have therefore upgraded the star rating to reflect this

Very good service

Was able to speak to a human when I needed to check something, went out of their way to help with my issue, goods arrived when they said they would

Good product and good quality 👌

Delivered on time. Good quality products. Efficient service.

Informative and efficient and at competitive prices.