I recently purchased a car from this dealership, and I couldn’t be more satisfied. The entire staff was friendly, professional and helpful throughout the whole process. The service was thoughtful and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We visited Jaecoo in Basingstoke as we had taken delivery of our car but needed hand holding in setting it up! Martin ably assisted us in doing this. He gave us his time and knowledge and said we coul... Toon meer
Bedrijf heeft geantwoord
Amazing service , alot of help to get what we needed exactly . Made the finance application hassle free. Amazing welcome . All questions in mind they did answer while explaining
Bedrijf heeft geantwoord
The process of buying my new Mercedes was made simple and straight forward by Viktoriia and her colleagues at the Poole dealership. Viktorria was very helpful and efficient and nothing was too much tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Contactgegevens
Verenigd Koninkrijk
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,9
Uitstekend
7K reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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AVOID....!!!!!
My year old electric is due a routine service and they want to charge me £45 for a courtesy car....!!!!
Never used to charge, I wont be using this garage again ....!!!!!!
23 april 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so that the management team can discuss this with you further. Thank you.
Antwoord van Sandown Group
Thank you for your kind review! We’re delighted to hear you had a great experience from your initial enquiry right through to driving away in your new car. Enjoy every mile, and please don’t hesitate to get in touch if we can help with anything in the future.
great dealership with very helpful…
great dealership with very helpful staff. many thanks.
18 april 2026
Antwoord van Sandown Group
Thank you very much for your kind words. We’re delighted to hear you found the dealership and our staff helpful. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.
Mercedes Dorchester
Great service, very helpful staff, from enquiry to test drive and collection. Easy part exchange.
18 april 2026
Antwoord van Sandown Group
Thank you for your lovely review! We’re really pleased to hear you had such a positive experience from enquiry through to collection. Our team works hard to make the process as smooth and straightforward as possible, including part exchange, so your feedback means a lot. We hope you enjoy your new vehicle and look forward to seeing you again in the future.
1. Amazing Service and Friendly Staff
I recently purchased a car from this dealership, and I couldn’t be more satisfied. The entire staff was friendly, professional and helpful throughout the whole process. The service was thoughtful and efficient, with no pushy sales tactics. All my questions were answered patiently, and the car buying experience was smooth and stress-free. I’m extremely happy with my new car and the outstanding service I received. I would highly recommend this place to anyone looking to purchase a vehicle.
21 april 2026
Antwoord van Sandown Group
Thank you so much for taking the time to share your experience. We’re delighted to hear that you felt supported, informed, and comfortable throughout the entire process. Our team takes great pride in providing friendly, pressure-free service, so your kind words truly mean a lot to us.
Congratulations on your new car. We’re thrilled that you’re extremely happy with it! If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We really appreciate your recommendation and look forward to welcoming you back again.
From our initial contact
From our initial contact, right through to the handover day, the service from Poole Mercedes was superb, a great experience.
19 april 2026
Antwoord van Sandown Group
Thank you very much for your kind feedback. We’re delighted to hear that your experience with Poole Mercedes was superb from initial contact through to handover day. Providing a smooth and enjoyable journey for our customers is always our goal, and it’s great to know we achieved that for you. We hope you enjoy your Mercedes and look forward to welcoming you again in the future.
The process of buying my new Mercedes…
The process of buying my new Mercedes was made simple and straight forward by Viktoriia and her colleagues at the Poole dealership. Viktorria was very helpful and efficient and nothing was too much trouble for her!
17 april 2026
Antwoord van Sandown Group
Thank you for your kind review. We’re delighted to hear that Viktoriia and the team at our Poole dealership made the process of buying your new Mercedes simple and straightforward. Viktoriia’s helpful and efficient approach is something we’re very proud of, and we’ll be sure to pass along your lovely comments. Enjoy your new Mercedes, and we hope to see you again in the future.
New A35
From the moment I visited the showroom I was quickly put in touch we the salesman. He understood my requirements fully, a demonstrator was acquired for the car of my choice. From there it all went swimmingly leading to the purchase
10 april 2026
Antwoord van Sandown Group
Thank you for sharing your experience with us. We’re delighted to hear that you were promptly assisted and that our salesperson took the time to fully understand your requirements. It’s great to know that arranging a demonstrator for your chosen car helped make the process smooth and enjoyable, leading to your purchase of your new A35. We really appreciate your feedback and hope to welcome you again in the future.
Excellent service by Beatrice
Excellent service by Beatrice, second to none,very professional and helpful lady. All the staff members at branch of Salisbury Mercedes were excellent and very helpful.
20 april 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you very much for your wonderful review. We’re thrilled to hear your kind comments about Beatrice and her exceptional service, she truly takes pride in being professional and helpful. It’s also great to know that the entire team at our Salisbury Mercedes branch made such a positive impression. We really appreciate your feedback and look forward to welcoming you again in the future.
Very clear information provided by…
Very clear information provided by David- He was keen to ensure I had all the facts about each car I looked at
Very happy with his professional service and approach
20 april 2026
Antwoord van Sandown Group
Thank you for your great feedback. We’re pleased to hear that David provided clear, detailed information and took the time to ensure you had all the facts about each vehicle. His professional approach is something we truly value, and we’ll be happy to pass on your kind comments. We look forward to welcoming you again.
Amazing service
Amazing service , alot of help to get what we needed exactly . Made the finance application hassle free. Amazing welcome . All questions in mind they did answer while explaining
20 april 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you so much for your kind words. We’re delighted to hear that our team was able to help you find exactly what you needed and make the finance application hassle free. Providing a warm welcome and clear answers to all your questions is always our priority. We truly appreciate your feedback and look forward to helping you again in the future.
I had a fantastic experience with…
I had a fantastic experience with Mercedes-Benz of Epsom. From start to finish, the service was professional, smooth, and very welcoming.
A special thank you to Sharron, who was extremely helpful throughout the entire process. She was knowledgeable, patient, and always happy to answer any questions we had. Nothing ever felt rushed, and she made sure everything was explained clearly, which made the whole experience stress-free. 5 star from her.
The level of customer service was excellent, and it’s clear the team really cares about making customers feel valued. I would highly recommend Mercedes-Benz of Epsom to anyone looking for great service and a friendly, professional team.
Thanks again to Sharron for making the experience so positive!
Kieran & Chloe.
8 april 2026
Antwoord van Sandown Group
Thank you for your kind review. We’re delighted to hear that you had such a fantastic experience with Mercedes Benz of Epsom and that everything felt professional, smooth, and welcoming from start to finish.
A special thank you for recognising Sharron. She will be absolutely thrilled to read your comments about her knowledge, patience, and dedication to making the process clear and stress‑free. Delivering five‑star service is always our goal, and your feedback truly reflects that.
We’re very proud of our team and grateful for your recommendation. Thank you once again for choosing Mercedes‑Benz of Epsom, we look forward to welcoming you back in the future.
Brilliant experience
Brilliant experience - Liam really knows what he’s talking about and such a great guy to do business with.
Enjoyed my Mercedes experience so much and the car is brilliant.
3 april 2026
Antwoord van Sandown Group
Thank you so much for the kind words. We're really pleased to hear you had such a brilliant experience. Liam will be delighted to know his knowledge and approach made such a positive impression. Enjoy every moment with your Mercedes, and we wish you many happy miles ahead. If there’s ever anything you need, we’re always here to help.
Very happy with the service
Very happy with the service
Handovervwas seamless Ana was great no pushing sales gave me her expert advice to find my car
Follow up calls to make sure i was happy with my purchase
Thank you ana and team
Rajesh narang
17 april 2026
Antwoord van Sandown Group
Thank you for your lovely review, Rajesh. We’re delighted to hear how happy you are with the service and that the handover process was seamless. It’s great to know that Ena provided expert advice without any pressure and helped you find the right car, as well as following up to ensure you were completely satisfied with your purchase. We’ll be sure to pass on your kind words to Ena and the whole team. Enjoy your new car, and we look forward to seeing you again in the future.
Liam the legend.
Warm and welcoming from the start.
I was dealing with Liam Cunningham, a true gentleman. Made the time for me when I needed a question answering. Always went out of his way to work around me and my timings, this was Extremely helpful with work and a busy family life which I think he witnessed first hand, but remained extremely professional throughout. Process was seamless. A Deal was made on a car which matched my requirements and met me and my families needs. Couldn't of asked for any more. The deal was sealed on the coffee making skills overall. As you can imagine on the day of the car being handed over I was ecstatic for joy as Liam will tell you, and genuinely seemed happy for me. Thanks to all the staff at group, much appreciated. This is my second time with Merc, and il be back again no doubt.
17 april 2026
Antwoord van Sandown Group
Thank you so much for taking the time to share such a fantastic review. We’re delighted to hear that you felt warm and welcomed from the very start, and that Liam provided such attentive, professional, and considerate service throughout your journey with us. It’s wonderful to know he was able to work around your busy schedule and ensure the process was seamless while finding a car that truly met the needs of you and your family. Your kind words about the handover experience, and even the coffee, really brought a smile to our faces! We’ll be sure to share your feedback with Liam and the wider team. Thank you again for your continued loyalty to Sandown Mercedes‑Benz and we look forward to welcoming you back again in the future.
Very helpful staff
15 april 2026
Antwoord van Sandown Group
Thank you for your feedback. We’re pleased to hear you found our staff very helpful and hope to welcome you back again soon.
Excellent attention
Excellent attention, without being pushy. Listen carefully to our needs and provide a clear view of options. Made the whole process easy with a very good value new car. Highly recommend
15 april 2026
Antwoord van Sandown Group
Thank you for your excellent review. We’re delighted to hear that you appreciated our attentive yet relaxed approach, and that we took the time to listen carefully to your needs and clearly explain the available options. It’s great to know the process was easy and that you’re happy with the value of your new car. Your recommendation means a lot to us, and we look forward to welcoming you again in the future.
What a lovely experience with Luke
What a lovely experience with Luke. Full commitment and detail communication from day one.
Thanks Luke for your help and support through the sale process.
14 april 2026
Antwoord van Sandown Group
Thank you for your lovely feedback. We’re delighted to hear that you had such a positive experience with Luke and appreciated his commitment and clear communication throughout the process. Your kind words will be shared with him, and we hope you enjoy your new vehicle. We look forward to assisting you again in the future.
Antwoord van Sandown Group
Thank you for your feedback. We’re delighted to hear you found the experience straightforward and efficient, and that our team was helpful and friendly. We look forward to welcoming you again in the future.
Good customer service
Hello,
It was a good experience to buy from Mercedes Dorchester. Harvey was very good executive team member.
17 april 2026
Antwoord van Sandown Group
Thank you for your review. We’re pleased to hear you had a good experience buying from Mercedes‑Benz Dorchester. It’s great to know that Harvey looked after you so well. Your kind comments will be passed on to him. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
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