Absolute waste of time and appalling customer service.They took my money and sat on my order for a full month with zero communication,only acting when i finally chased them up to ask what was going... Toon meer
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Här lämnar man tryggt in sin BMW och får den service och uppmärksamhet som du och din bil förtjänar, oavsett årsmodell. Du får snabbt tider till verkstan och sms notifikation när din bil är klar, dom... Toon meer
I've purchased several items over the past couple years through Schmiedmann. I'm in Canada, and the person I always deal with at Schmiedmann is Andrew M. Nice down to earth guy who gets things done... Toon meer
Mehrere Artikel bestellt und nach 5 Tagen per Mail nachgefragt ob die Waren versendet wurden. Sofortige Antwort, dass noch ein Teil aus Dänemark fehlt, worauf man wartet. Da ich die bereits vorhanden... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Schmiedmann – Sales of auto spareparts and assescories. Specialized in BMW and can offer sparparts, styling and tuning, used parts. Schmiedmann offers access to our spareparts store, which hold over 9000 individual products. We carry everything in BMW parts, from clips and bolts to wheels and tyres, spoilers and lights. Workhops should look no further and don't hesitate to contact us, to gain access to products with amazing discounts and the lowest prices!
Contactgegevens
Herluf Trolles Vej 15, 5220, Odense SØ, Denemarken
- +45 65941545
- odense@schmiedmann.com
- www.schmiedmann.com
3,6
Gemiddeld
354 reviews
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Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent experience
Excellent experience, fast shipping and original quality products. You might think the best EU bmw shop is in Germany. Wrong !!! It's located in Denmark ! After an horrible experience with one of the most known German bmw online shop, I tried Schmiedmann and all was a breeze. Thank you !
17 oktober 2025
Review zonder uitnodiging
Fast and good.
Needed a clockspring for an E83 x3 fast. Ordered it Sunday night, received Tuesday Morning via DHL. Original part from Schmiedmann was 200 euro cheaper than the main local dealer, but since this is an old car I got a quality OE replacement for much less. Will definitely buy again!
30 september 2025
Review zonder uitnodiging
Didn't receive half my order
Ordered 25 gaskets months ago, chased my order and was told they were on holiday. Finally received my order and only got 9 gaskets out of 25. Sent multiple emails, they sent unclear "surveillance" images of gaskets on the side of their shop to try an prove they were sent but didn't prove anything. Basically told me they didn't believe me and that the order was complete. I paid over £140 and didn't even receive half my order. Terrible customer service.
15 september 2025
Review zonder uitnodiging
Antwoord van Schmiedmann
Dear Paula
I am sorry you have had a poor experience shopping with us. This is something we work very hard trying to avoid.
This case is puzzling for us.
We normally pride ourselves of having good Quality Control on our shipments and we are working with the best shippers.
1. It is possible for us to track that we shipped all 25 Gaskets.
2. The box they were shipped in was sealed, so no parts could fall out during transport.
3. You acknowledged the box was undamaged upon receival.
For us this means that you received 25 gaskets in two bags.
I am sorry we have to have this discussion in public but we have to take care of our reputation as a good and trustworthy supplier of BMW and Mini parts.
Best regards
Kaare Kirstinesgaard, COO, Schmiedmann Odense A/S
Positive Erfahrung
Mehrere Artikel bestellt und nach 5 Tagen per Mail nachgefragt ob die Waren versendet wurden. Sofortige Antwort, dass noch ein Teil aus Dänemark fehlt, worauf man wartet. Da ich die bereits vorhandenen Teile benötigte, nahm ich telefonisch Rücksprache, wurde höflich und zuvorkommend behandelt und es wurde eine Lieferung ohne das fehlende Teil vereinbart. Der Betrag für das fehlende Teil war kurz nachdem Telefonat rücküberwiesen. Am nächsten Tag war die bestellte Ware dort.
Ich habe nichts zu bemängeln und würde auch wieder bestellen.
8 september 2025
Review zonder uitnodiging
Antwoord van Schmiedmann
Hallo
Hallo, Schmiedmann freut sich immer über zufriedene Kunden, und wir sind sehr froh über diese Bewertung.
Aber Ehre, wem Ehre gebührt – deshalb würden wir uns sehr freuen, wenn Sie die Bewertung auf schmiedmann.de verschieben.
Mit freundlichen Grüssen
Kaare Kirstinesgaard, COO, Schmiedmann Odense A/S
We are restoring E30 you name the part…
We are restoring E30 you name the part you can find in Schmiedmann.com. Quality Product, Trusted International Shipping, Fast Delivery. We are almost using more than a year.
6 maart 2025
Review zonder uitnodiging
95 E38 parts
I've been using Schmiedmann for years while I slowly restore my 95 E38.
They have always been able to supply original parts that I've been unable to get elsewhere.
Website is easy to use .
Very please customer.
11 juli 2025
Review zonder uitnodiging
Always everything perfect
Always everything perfect, fast payment and shipping. 😇😎👌🏼
4 juli 2025
Review zonder uitnodiging
Armatures!!
First of, they quoted a very long delivery time for the part (undertray), witch is fine, as long as the parts arrive to that due date.
But when the parts are supposed to arrive, I receive an email, where they demand more money to ship the parts? and additional 60€ mind you. Because they had done wrong measurements on the parts I ordered to calculate shipping??? Amatures!
Quite disappointing to be honest.
Use KOED instead!!
24 juni 2025
Review zonder uitnodiging
Antwoord van Schmiedmann
Dear L.Kristiansen,
We are very sorry for the inconvenience you had.
But we clearly state on our website that it can happen that freight charges can be higher than first quoted and expected.
In these rare cases you are of course completely free to cancel your order and get your payment back.
How can this be unfair?
BMW doesn´t provide any of their parts with measures so we have to manually measure and weigh all parts and add it to our database.
But as said in rare cases like yours we unfortunately don´t have the correct measurements so our freight quote isn´t correct – if that´s the case we will ask the customer if he wants to pay the additional freight costs or cancel the order and get his payment back. Since we guarentee our customers the world lowest prices on BMW & MINI parts there is no space in our profit to take part in the freight costs.
Once again sorry for the inconvenience and I hope for your understanding.
Have a great day 🌞
Br. Martin Thorup Andresen / CEO Schmiedmann Odense A/S
Absolute clowns
Never order anything from them that's not in stock.
I ordered 4 rims almost 4 months ago, the expected delivery time was 1 month and now they're telling me it should arrive next month, 5 months (!!!) after my order.
They are blaming their supplier and carrier but they are responsible for them and they lied on the expected delivery time, they admitted that such orders usually take 2 months, twice the time they advertise. They don't give any updates, even after being very late. Even after asking them, they can't get an updated delivery date or any info at all from their supplier.
This is a complete clown show. Schmiedmann should be avoided like the plague.
19 juni 2025
Review zonder uitnodiging
Antwoord van Schmiedmann
Dear Jean-Yves
I have read your review of us on Trustpilot, and I am truly sorry that you had a bad experience with your order. That was certainly not our intention.
On the contrary, we are doing a lot to continuously improve our customers' shopping experiences. We fully admit and apologize that we should have handled this situation better.
There is, however, some more information I would like to add:
On our website, the expected delivery time for this product is stated as 20 business days. Without it being an "excuse," please note that we mention "expected delivery" because unfortunately, we cannot always specify exactly when suppliers will deliver to us after we have placed an order with them. However, we are constantly working on improving our delivery information, including by gaining direct access to the suppliers' stock inventories, etc.
We ordered and received the rims, but unfortunately one of the rims were damaged upon arrival to our warehouse. We due to this had to order a replacement. Unfortunately we did not receive the replacement.
We have to remedy this, ordered the replacement rim with a competitor, of course free of extra charges for you
The good news is, that this rim will arrive in our warehouse tomorrow and we will ship the complete order tomorrow as well.
We try to anticipate such issues by keeping more stock than most of our competitors. For example, we will keep this product in stock going forward, so we can ship it immediately.
As always, our ambitious goal is to offer the world's largest selection and stock of BMW & MINI parts and accessories, as well as the lowest prices with a price guarantee.
Have a nice day
Kaare Skov Kirstinesgaard / COO Schmiedmann Odense A/S
Top-Notch Service and Support from Schmiedmann
I ordered a headliner from Schmiedmann, and since I’m in the US, their team gave me a heads-up that international shipping can sometimes lead to damage with larger parts. Morton from their support team personally packed the order and took the time to explain how it was secured for transit. It arrived in perfect shape. That kind of care and communication is rare these days. If I ever need Euro-spec parts I can’t find stateside, Schmiedmann will be my first stop.
4 juni 2025
Review zonder uitnodiging
Don't think this site is legit
Don't think this site is legit. Made an order 2 months ago. I havent got it yet. They said smth about the invoice is incorrect and the package was returned from the customs, but this is not my fault that you cant write an invoice. It would be all good if they just sent me another package, but no ...I have to wait till it returns (the delivery didnt even got to my country) and only after that they will sent it again.
Never by from them again and dont recommend
27 maart 2025
Review zonder uitnodiging
Antwoord van Schmiedmann
Dear Liviu,
We are very sorry for the inconvenience you had.
The problem is solved now, but things didn´t go as planed so it did unfortunately take some time.
And once again sorry for the inconvenience and I hope for your understanding.
Have a great day 🌞
Br. Martin Thorup Andresen / CEO Schmiedmann Odense A/S
Sometimes they made a mistake by…
Sometimes they made a mistake by sending some wrong parts but always resolved the problem. The customer support team is great!
22 mei 2025
Review zonder uitnodiging
Great service and int'l shipping
Great service, communication and response time. Depends on the item but very good prices on BMW parts with international shipping. My items arrived in South Korea in 3 days after items were ready. Int'l shipping can be more expensive (than buying from US) but if you have enough items to buy you can find great deals here.
9 mei 2025
Review zonder uitnodiging
Schlecht schlecht schlecht !!!
Meine Bestellung wurde 2 mal verschoben. Nach total 6 Monaten habe ich das falsche Produkt erhalten, obwohl ich noch zusätzlich ein Mail geschrieben habe, dass Sie die Lieferung prüfen sollten, bevor sie es abschicken !! Extreme Enttäuschung - bestelle nie wieder etwas !!
7 april 2025
Review zonder uitnodiging
Antwoord van Schmiedmann
Hi
I am sorry for your shopping experience by us, this is not intended. We have a reputation for good customer service.
To our defence I would like to mention, that we actually did send you an email, explaining that the product was delayed and changed and asking you, if you wanted to cancel the order. You never replied to this.
We try to have as many products as possible available in our warehouse in order for our customers not to have to wait, but sometimes our suppliers, even though they normally are reliable cannot deliver on time. We are of course sorry for that.
Best regards Kaare Kirstinesgaard COO Schmiedmann Odense A/S
Buena pagina para partes BMW
Pagina muy amigable con buen stock de repuestos y partes.
26 februari 2025
Review zonder uitnodiging
Buena atención con una asesoría excelente
Buena atención con una asesoría muy precisa sobre la parte que solicite
18 januari 2025
Review zonder uitnodiging
Købte et led pæresæt H7
Købte et led pæresæt H7. Den ene pære var defekt ved modtagelsen. Det var kun den ene pære der lyste. De nægter at erstatte varen med en ny, og de er ligeglade med at de har en forpligtigelse til at bytte varen ifølge garantien. Klager nu til forbruger rådet, også selvom om det kommer til at koste mig mere end hvad jeg gav for pærerne. Det er nu en principsag.
Så hold jer laaaaangt væk fra det skod firma, de kender simpelthen ikke til købeloven
6 december 2024
Review zonder uitnodiging
Antwoord van Schmiedmann
Hej Kim, jeg beklager meget hvis ikke du føler at du modtaget en korrekt behandling. Hvis du giver mig dit fakturanr. eller kundenr. så vil jeg gerne kigge på sagen. Men jeg vil også gerne opfordre dig til at holde en god tone. God Jul og Godt Nytår. Med venlig hilsen Martin Thorup Andresen / CEO Schmiedmann Odense A/S
I've been waiting for delivery for more…
I've been waiting for delivery for more than a month.
Delivery dates are constantly being postponed. And on the website there is not even an option to cancel the order and get a refund. Terrible service
My order number 4272278
Updated 12/17/2024
The money was returned
2 december 2024
Review zonder uitnodiging
Antwoord van Schmiedmann
Dear Aliaksandr,
I have read your review of us on Trustpilot, and I am truly sorry that you had a bad experience with your order. That was certainly not our intention.
On the contrary, we are doing a lot to continuously improve our customers' shopping experiences. We fully admit and apologize that we should have handled this situation better.
There is, however, a mitigating circumstance:
On our website, the expected delivery time for this product is stated as 7 business days. Without it being an "excuse," please note that we mention "expected delivery" because unfortunately, we cannot always specify exactly when suppliers will deliver to us after we have placed an order with them. However, we are constantly working on improving our delivery information, including by gaining direct access to the suppliers' stock inventories, etc.
We are in communication with you to see if we can find an alternative. The product is a French quality item, but the supplier has failed us in this case due to a high workload. You have as well the possibility to contact us by phone or email for a cancellation of you order.
We try to anticipate such issues by keeping more stock than most of our competitors. For example, we will keep this product in stock going forward, so we can ship it immediately.
As always, our ambitious goal is to offer the world's largest selection and stock of BMW & MINI parts and accessories, as well as the lowest prices with a price guarantee.
Have a nice day
Kaare Skov Kirstinesgaard / COO Schmiedmann Odense A/S
Good products, bad communication
Schmiedmann’s products are of good quality once they arrive, but unfortunately, the communication and customer service could be much better. After placing my order, I had to reach out multiple times without receiving a response or clear updates. One item was supposed to take two weeks but ultimately took two months to arrive. Only after persistent follow-ups was I informed that my items were finally ready to be shipped. It seemed like they were in stock but simply hadn’t been sent until I kept asking. Faster responses and better communication would have greatly improved the experience.
1 november 2024
Review zonder uitnodiging
Antwoord van Schmiedmann
Dear Sirs, thank you very much for your constructive feedback. And please accept my deepest apologies for the inconvenience you had. I would really like to follow up on this so we can do better in the future. Would you provide me with your invoice number, name etc?. so I can check why things has been going wrong? Br. Martin Thorup Andresen / CEO Schmiedmann Odense A/S
Excellent Parts Supplier
Products are easy to locate and well-priced. Online experience is excellent and delivery fast and well communicated.
17 oktober 2024
Review zonder uitnodiging
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