Direct Bikes  Reviews 

Awesome scooter. Arrived in mint condition. Great sales service. Very happy and will definitely be coming back for my next scooter.

All round perfect customer service. Phone call day before delivery and when half an hour away. The moped is absolutely brillant 👍👍👍

First class. Provided good knowledge of mopeds. My new viper moped is great and the free box thrown in was an added benefit. Thank you so much.

I agree with all the negative reviews, the positive ones seem very fishy to me.

No manuals were supplied to build the bike, needed much more building than I expected, scary.

The seat lock never worked, I was sent a mechanics phone number, over text he diagnosed that he couldn't fix it.

The USB port just disappeared into the fairing and once again the mechanic couldn't help, tried myself but it's too complicated to undo.

I was supplied with a digi Speedo, which wasn't the one I had purchased, but as it was an upgrade I was happy, it failed after a couple of days, 17 miles to be exact.

Although I wasn't using the bike, it was not road legal without a working Speed, Direct Bikes kept demanding that I take it for a service to validate the warranty.

After receiving a replacement Speedo and tacho cable from Direct Bikes I took it for a service. The mechanic said "What the hell is this, it's like Frankenstein's monster"?

Anyway, he quickly pointed out that the tacho cable I had been sent was in fact a rear brake cable.

Have had no communication since then.

P.S. the head lights are so weak that I seriously advise only using this bike in city conditions, frightening experience on country roads.

Do not buy from these guys, or if you do, recognise that you get what you pay for!!!!!!

I will never buy from these guys again or recommend them.

Safe riding people.

Indi

Update on 22/4/2023.
Direct Bikes have been emailing me asking if I will accept £100 to remove my review, I said no, they upped it to £200, they should've sorted out the issues initially and need these honest reviews to either warn potential customers or force Direct Bikes to improve their customer services!

Update 22/4/2023
They have now created a fake link to discredit my review, don't believe them my friends, they are very dishonest and I have all the emails detailing our interaction!!!

https:/ /indichowdhury.co.uk/

This is not me, they have even spelled my name two different ways in their announcement!

Update 6/6/2023
The ignition barrell has now failed, it has almost disappeared into the faring and the key just spins in the barrell, now and again it will catch and turn the electrics on, steering lock failed! Buyer beware! I have no reason to lie!

Best moped! I was looking for a moped and they helped me right away. They know their stuff and replied quickly even out of hours.

Everything as described in the specs. I did my research and this is the best moped on the market. Quality moped solid build.

Brilliant scooter and company. My scooter arrived bang in time that they said it would. Smashing scooter, good price. After sales support is excellent.

Bought a panther moped, great customer service. Arrived quickly. Used for almost a year with no problem. Reliable and well built.

Super helpful and friendly.

Many thanks

Have been using my Python scooter for around 8 weeks commuting to work. Really good quality and helpful support. Thank you guys! :)

Excellent scooter. Exactly what I wanted.

Friendly staff. Quick to respond to my questions. Scooter srrived safely.

If you're thinking of going on two wheels this is the place to buy 👍

Order arrived as described, very well packaged in cardboard box.

I've had my python moped now for some 6 months and used on a military camp daily. Having done over 5000 miles on it.

The finish for wet weather is fantastic with no signs of any rust at all. The moped has been fantastic.

I've had a lot of interest from my colleagues, so maybe you can offer a small discount for military in future.

Apart from that, can't fault. 5 stars.

Ordered new Panther 50. Was delivered in mint condition and a sound scooter.

Emailed them some questions and were very helpful.

I'm an extremely happy customer.

Wishing everyone there a great new year.

I’ve drove my mates ninja 50cc and I must say it was smooth, ordered one on the 22nd of December and it said 2-3 business days. It’s the 27th and it’s not here yet so I’m a bit worried but the bikes are smashing

I purchased a 125CC cruiser brand new moped, which I started facing issues with from day one, the bike was damaged while it was packaged, the cables were torn, the wheel and tire were damaged and hand painted as their service provider advised, the bike started causing some vibrations in less than 200 miles, and the ignition panel was wrongly fitted, and the mirrors start to spin after moving off due to wind and can’t be tightened. I repeatedly contacted the customer support email, and raised many complaints, and was ignored, I requested from the support to provide me with the authorized service providers and after contacting the authorized service providers, most of them didn’t accept servicing bikes from direct bikes until finally found one that does. I claimed my consumer rights to have the bike repaired, replaced or refunded and yet I received no response.
Finally I received some kind of response asking to remove my review, or else they won’t send me a new mirror and totally ignored all the other complaints I’ve raised, and of course they didn’t take the responsibility and accused me of these defects. Not mentioning their aggressive tone in the emails, absolutely worse customer service. My review was removed and was advised that someone will be in contact with me, and yet I didn’t receive any communication.
Thank you direct bikes, I will buy myself new ones without the need for your excellent customer service!
A very bad experience and will never repeat it. And I definitely don’t recommend anyone to buy from direct bikes, because even if you purchase the extended warranty from them like I did, you will get nothing of their after sales support.

Took delivery of my moped on Tuesday. I am delighted with it. Looks exactly as on their website. Very happy.

The service I received and delivery was helpful and easy.

The scooter is very well put together and is amazing value for the price.

I can maintain a good speed up some pretty steep hills. The gear ratio is well chosen all the way up to 60mph. The USB is well placed for my nav.

I'm very pleased with the scooter:-)

From finding the moped on their site to having it delivered, the service was seamlessm

Arrived in pristine condition. Couldn't be happier with the moped 👌

Good company. Great choice.

Next day delivery which was an absolute bonus.

This was a present and such an absolutely delighted grandson.

Thank you for a perfect service.

Smashing scooter, good company.

Got a ninja scooter in Matt black. Been running it back and forth from north London to the city for the last 4 months. Look forward to the ride each day

Thank you for getting me off public transport! )

Early delivery 10am with a nice and helpful delivery driver, no issues with the scooter.

Very pleased with whole experience, friendly informative staff, good selection of scooters. I'm very pleased with my new purchase, I will definitely visit again and they come highly recommended.

2nd moped I've bought from them. Well made bikes at very reasonable prices.

professional service as always. From ordering to delivery in 2 days. Fantastic.