ITS BUYER BEWARE AT SCS. Whilst the staff were helpful if perhaps, a ,title over zealous, that part of the process was the best. I purchased a two seater settee, two arm chairs and a footstool. The first time I sat on the sofa, the leather stretched so much that it left indents which did not disappear.and look unsightly. The same is true of the chairs and footstool. I complained to SCS and they sent a technician to inspect the furniture. He said the claim was invalid. When I asked him if the furniture would be acceptable in his home he replied that he would only purchase furniture of a certain structure! He suggested SCS provided extra padding for the furniture, as a goodwill gesture, which they refused to do. I had to chase them for their final decision, they could not even bother to contact me. I am now left with a leather suite which is not fit for purpose which I have to dispose of with a loss of almost three thousand pounds. It is disgraceful customer service. I will never go to SCS again.
I am updating this review following the reply From SCS. They state that the technician offered extra padding to be placed on the furniture and this was declined. Absolutely untrue- no such offer was made by the technician. He did say the stretching should be pushed out by hand every time the furniture was sat on as part of the furniture care instructions but nowhere could I find such an instruction. Bearing in mind this awful stretching happened after two people of lightweight were sat on the settee for the first time, for a period of one hour. The company are opting out of their customer service responsibilities to their customers with impunity. Once they have customers’ money, they absolve themselves of any responsibility. It is interesting that the ITV programme Rip Off Britain exposed a very similar case of leather stretching and the company took exactly the same line. I encourage any other customer who has experienced problems to put a review on Trustpilot to expose the callous way SCS treat customers.

Very helpful manager who led us through the process. We hadn’t gone out to buy a new sofa that day but put our Oder in.

The guy who served me was very helpful and very polite

Delivery was very good and the delivery men were very friendly and efficient.

Not received all information appropriately, vague explanation and prices not clear, hidden cost

I had a query about difference in price of 2,to 3 seater, very rude male staff at Imperial Park!! I was also told the delivery date & I explained I would be on holiday on that day but no note of that on the invoice! Query not answered!!

The showroom was very smart and calm we were not pressurised by salesmen but they were there to help very polite and professional. Joe was very helpful and his advice helped us decided on a sofa which will be delivered this week. Felt we were treated very well and it made it a good experience.

Great very informative and friendly

Brilliant service

Plenty of choice and not crowded. Salesperson know what they're talking about and made suggestion to suit our requirements.

Colleagues very helpful when buying. Quick delivery due to being instore clearance. 101% happy with our 2 recliner chairs, they are so so comfortable 😊

I went into the imperial park store to take a look with a plan to make a purchase, whilst looking i came across a lift and stand chair which I tried, unfortunately whilst trying it,
it happened to get caught up with a chair behind it and as it turned out the Manager of the store was sat in the chair behind mine, as it pushed the chair behind, the Manager shouted at me (in front of other customers) to stop using the chair as its ruffling up his carpet. After he dealt with the other customers, I had word about the way he spoke to me…at no point did he apologise for his outburst, I told him it’s not my job to come into store to rearrange his store before testing the Sofas and chairs.
Absolutely disgusting behaviour and no way to complain it seems. Not happy one bit.
Date not correct…a few weeks ago.

Extremely helpful member of staff. Really knowledgable and this helped us select the right product
Great range of sofas and fabrics

Staffs in the store are friendly. Excellant service.

Great settee & chair. Disliked having to pay extra for different colour choice of fabric. (Even though fabric chosen was the same as display model).
Seems a little underhand charging a lower price on display model.
Salesman although polite was more “pushy” than I would have liked. Delivery time quite long!

Made to feel very welcome in the store including our greyhound! Joseph was helpful in helping us find the sofas we were interested in and the colours available. Demonstrated the recliner options and explained the warranty. Overall great service.

We found what we were looking for.

Staff knew his stuff and was very patient