Excellent customer service. I didn’t catch the name of the female member of staff who saw us twice over two days in the Cannock store on 22nd and 23rd March, but she helped us massively in choosing our sofa for our new home. She was knowledgeable, patient and her expertise led us to the purchase of our dream sofa, in the perfect material and colour. I’d like to pass on my thanks to her as she was a fantastic help on a big purchase for our new property. Beautiful choice of sofas in every colour and material you could wish for. I’d highly recommend SCS to anyone. Great prices also!

Nice showroom, reasonable price, nice friendly staff.

Very helpful, could,nt do enough for us.

Made me laugh and did try and over sell us things we got what we wanted and made us a cup of tea. We paid for what purchases and awaiting delivery thank you very much

Mussie, Josh and Marvin were very friendly and helpful, delightful delivery people

Raj from ScS Cannock was brilliant, great guy with a great sense of humour, very knowledgeable and left us to mooch around without pressure. Bought a Fenton sofa and recliner which we are looking forward too recieving around June. Great experience, lovely refurbished store. Would recommend a visit.

Update on my 4 week old sofa
Surprise surprise no fault found apparently it’s normal for my sofa to look 3 years old and all creased because the foam shrinks inside causing puddling and creasing,,, now that’s fine if I would of been told this in the Cannock store when purchasing as I could of made an informed choice to choose something else,,,, The engineer also said buying a cheaper leather sofa doesn’t show creasing that much due to the glue that’s used again I didn’t know this??? So basically I have to put up and shut up and look at this monstrosity until I’ve paid for it,,,, I’m not the only customer with this sofa Delebio and they all have the same issue hmmmm bit strange that isn’t it. How can you be told that after a couple of weeks this is normal oh here is the best bit, its down to usage,,, I didn’t realise when I bought a sofa I’m not suppose to sit on it silly me my own fault. Scs are crooks conning the public with there shoddy quality sofas 2700 pounds worth and it looks like a 200 pound sofa from the charity shop SHAME ON YOU
I will continue to warn off others and actually will prob take this monstrosity back into the store and compare it to the shop floor model!!!!

faulty suite reported 5 days after delivery 13/01/2025 inspector said it was manufacturing fault so we have asked for suite to be collected and money to be refunded tried calling them wait time 20034 mins sent letters of complaint in and still no reply its now 2/03/2025 absolute discussing customer service l would not recommend any one to deal with them l am not the only one complaining if there was a lower score l would give them nothing

Nice staff very helpful when ordering and when arranging delivery . And to steve and lee who delivered and set up our furniture

Finally delivered after we messed SCS about due to delays in decorating they were very understanding. Very pleased with quality.
Marvin and Mark delivered the suite and were very polite and courteous. 😀

The sofa & chair are lovely, i yried using the usb port 2 days after delivery, I have been emailing scs customer support for weeks now, the one usb port does not work on the sofa.
I have not had a reply, I have tried phoning but the call wait time is 242 minutes, I have also tried to fill in the online form & send a picture at least 6 times but it will not send.
To say I'm very disappointed is an under statement.
No after care what so ever.

Steve and Mark delivered our 2 x 3 seater setees, access into the lounge is really tight and the boys got through without any problems. Assembly was really quick and no mess left. Brilliant customer service. 👏

Awful company. I ordered 2 x expensive sofas from the Cannock Store. I was given a delivery date of 15th November. No show on that date, after a week I rang the customer service number, they were about as helpful as toothache. There is no other way of contacting this company so after another week passed I tried the customer service yet again in Sunderland to no avail. After 4 weeks now overdue (December) and having a living room with no sofas to sit on, I drove (the 50 minute drive from Derby) to the Cannock Store and managed to grab a manager and explained the issue. The manager gave me an email address so at least I now had a direct contact. Anyway, to cut a long story short the sofas eventually turned up on 23rd December (almost 6 weeks late). However, the delivery personnel just gave up on the 3 seater sofa in trying to get it into my living room just stating it was 10cm longer than the doorway (I’m thinking most 3 seater sofas are probably longer than a standard doorway. Anyway, they stated they couldn’t get it into my living room and just said, I’ll have to get a glazier to take the window out and they duly left. SCS delivered me a much larger leather sofa in the same room 14 years previously with no issues. So basically it cost me another £146 to get the window removed, then myself (62) and my wife (70) had to handball the sofa through the open window. I was offered £300 compensation in November for the late delivery, yet I still had to chase it up in January as received nothing. You’re a disgrace SCS. I expect a response on this matter, don’t disappoint whatever you do!

We were kept fully informed of delivery times and date. Then approximately an hour before the turned up we had a call saying they'd be there within the hour. Delivery of our sofa bed was seamless. Friendly chaps, quick and very professional.

We were left to browse without being harassed by sales staff. When we were ready to ask some questions there was a member of the team ready to answer them.
We spoke to Mark at the Cannock branch who was really helpful and answered all our questions.

Fantastic experience at SCS Cannock today purchasing our new sofa! Nigel was very helpful from start to finish, showing us all the different elements of the sofas we liked, helping with fabric choices etc! A very positive experience.

The sales lady at SCS Cannock. I think her name was Denise. She was so kind snd helpful. She didn't rush us at all. She didn't push a sale onto us. The choice of styles and fabrics were excellent. We were very pleased with our choice.

Bought a corner sofa and footstool from this company and paid cash. The foot stool was delivered with the feet smashed off it. The delivery man wouldn’t take it back so I had to accept it. It took countless emails and telephone calls to try to get someone to listen to me. It was 3 months before anyone would acknowledge me. I would call customer services and be told there was a 68 minute wait, I’d press call back but nobody would return my calls. I decided to fit new feet on the stool, as i needed to use the stool and when I finally got a reply from SCS, I told them I wanted reimbursement for the new feet I had bought. Not one apology came my way for ignoring my request for help for 3 months. They told me they wouldn’t give me anything as I’d removed the old feet and repaired it myself. I TRIED FOR 3 months trying to get their help! All I wanted was the £25 for the feet I had to replace. Absolutely disgusting behaviour from a large retailer!!! I have been fighting to get the £25 back out of principle. The furniture was delivered on 17th November and it is now 14th feb and I’m still waiting for the £25 I paid for the feet. They agreed to reimburse me when I said I will visit the shop every Saturday to tell buyers what this company does to its customers. But sadly a month later I’m still waiting. I will never purchase anything at all from this terrible company again. It has been the worst experience I have ever had to endure. SHAME ON YOU SCS!!!

They sent us the wrong sofa! They delivered our two sofas the sales person didn't palace that these sofas are so big that they do not go through a standard doorway so the delivery drivers dumped them both on our drive, they did offer to take them back but we would have to pay hundreds of pounds. We happily leave them on our driveway until we can get somebody to take our living room window out at our cost. Once in the living room we realised they had sent the wrong sofa, we ordered a Chais which opened up as storage but this one didn't.
We are now waiting months for the new one to be delivered and we are going to have to have the front window taken out again to swap them over

Also, something to be aware of, they send you a email link to review them but this review goes through a secondary company who will reject it if it is not positive hence why I have gone direct to trust pilot