Very helpful staff without pressuring the customer

Great, polite and fun people, amazing sofas!

I’m going to make this short and sweet the whole experience from start to finish was bloody marvellous

The two delivery men were excellent and efficient thank you

Leighton who looked after me while I was in your Cardiff Gate Store was very helpful and knowledgeable. He wasnt pushy and allowed me to wander through the store browsing and answering questions I had. He was probably the deciding factor when it came to my choice of store. Also the different furniture that could be matched with the various material available was another deciding factor.

The member of staff was very friendly and helpful very good service.

We were very plz with the service the shop were very helpful and delivery lads were execellant

Staff were very helpful and friendly.
Very knowledgeable I would definitely recommend them to other people

Arrived on time friendly and helpful delivery gentleman

The delivery guys were polite and quick

We are very happy with the welcome and service on our visit to SCS Cardiff. Leighton gave time to make our selection without pressure also went through the advantage of taking out the warranty.
I hope the furniture quality is as good.

I was kept up to date about delivery and am very happy with my purchase

Choosing was a lovely experience assistant was very knowledgable and helpful each stage of the purchase explained well slight delay on delivery but also kept informed throughout

Staff (Anthony) friendly and very helpful and informative even helped plan my layout highly recommended

Sales staff are brilliant at their jobs. But it's all downhill after sales.
No transparency regarding the furniture being made exclusively for you, so if it doesn't fit into your room you are charged for it anyway.
If the furniture has to be further dismantled to get it into the house, you have to pay £150 fee.
If you want to take it apart yourself to get it into your room, it invalidates the warranty.
After having a sofa that cost over £2000 for 1 month, the cushions had sunk and were no longer comfortable.
On returning to the store for advice (having not only the original warranty, but also having paid for the 100% everything covered full extended warranty) we were given a link to a form on-line to complete - in store, they cannot deal with after-sale issues.
Completed the form and included the minimum required 6 photos.
In less than 40 minutes, the case was closed down as completed because "the furniture had not been used in accordance with it's purpose."
It is a sofa bed.
At this point no-one had even led on it, it had been used to sit on for a month.
No-one came to assess, no questions were asked.
Eventually, after multiple attempts, I found a phone number. Having gone through multiple options, the extension to discuss a complaint came up, which took me to a voice-message only, giving me where to log onto a website and complete a form, taking me to the form already completed.
Resubmitted information, to receive a reply that the case was already successfully completed and closed.
Googled and rang multiple phone numbers until eventually finding one with a person at the end of it. Had to use the words "complaint" and "ombudsman " before being taken seriously.
Eventually, someone came out to fix the 2, by now, very deflated and uncomfortable cushions.
Every step was a battle.
The service after sale was shocking and the quality of the delivered furniture very poor for the price paid.
This was supposed to be high quality furniture, the first sofa we saved for as there are no longer any children at home.
The experience has taken all the joy out of the furniture, and now, 6 months down the line, 2 more cushions are on their way out.
Absolutely dreading going through this whole process again to get these fixed.
I would NEVER recommend SCS or whatever Trade name they change to "Poltronesofa". For the price you pay, the quality of the furniture is poor and the after sales service is worse than poor. AVOID LIKE THE PLAGUE!

The correspondence for the delivery was excellent the delivery men very polite and efficient

The staff and the delivery people were fine. What i dislIked is no paper copies of order, receipts were available, only email. Within the 48 period, i wanted to change the order, went to shop, differerent salesperson, changed order on his online system, couldn't email me the changes, we had to photograph the screen. Is this even legal, does nothing for customer ease, purely for the benefit of the business, i am dis-satisfied with the customer shopping experience, pleased with the chairs and the rest of the service.CArdiff Gate

The two delivery men were bang on time and the sofa and chair were perfectly assembled and on to the next job. We are so very happy with the entire process. Just like to say the sofa is a dream.