poltronesofà - Castle Vale Reviews 

1.615
TrustScore 4.5 uit 5

4,6

Unit 6 Castle Vale Retail Park, Chester Road, B35 6HB Birmingham, West Midlands,, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The staff allowed us to browse without being to pushy. The experience was very chilled and when we wanted help the staff were very helpful. Your selection of suites is exceptional but I was on a budge... Toon meer

Beoordeeld met 5 van de 5 sterren

Very good communication to advise delivery slot. Tracking of the vehicle on line so you knew where they were. Excellent service from the two friendly guys, carefully unpacked the chairs from their b... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a friendly welcome, didn't feel pressured into buying a sofa. Giovanni was so helpful helping us choose the right colour and sofa, he even took the swatch we were interested in, to a different... Toon meer

Beoordeeld met 5 van de 5 sterren

I visited the store at Castle Vale, once to view and order my suite 04 May, friendly and helpful staff, a good experience. I returned to pay the balance on my 2 seater settee and recliner chair pri... Toon meer


Bedrijfsgegevens

  1. Meubelwinkel

Over poltronesofà - Castle Vale

Geschreven door het bedrijf

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Geschreven door het bedrijf


Contactgegevens

  • Unit 6 Castle Vale Retail Park, Chester Road, B35 6HB, Birmingham, West Midlands,, Verenigd Koninkrijk

  • 0121 776 5410

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(1.615)

17.927 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

The staff allowed us to browse without…

The staff allowed us to browse without being to pushy. The experience was very chilled and when we wanted help the staff were very helpful. Your selection of suites is exceptional but I was on a budget and the store allowed me to buy within that budget. The service we got was excellent and I will highly recommend the store to others.

25 augustus 2026
Beoordeeld met 5 van de 5 sterren

Friendly and welcoming experience would recommend

We had a friendly welcome, didn't feel pressured into buying a sofa. Giovanni was so helpful helping us choose the right colour and sofa, he even took the swatch we were interested in, to a different part of the shop (lab) so that we could see what it would look like in daylight, he gave us advice on how our sofa would be delivered in order to get through doorway, and advised us to make sure we were happy and had tried and tested the recliners and USB ports before the deliveryman leaves. We didn't feel under pressure when we were making our mind up. Would definitely recommend to friends and family.

9 augustus 2026
Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish. Thank you.

Very good communication to advise delivery slot. Tracking of the vehicle on line so you knew where they were. Excellent service from the two friendly guys, carefully unpacked the chairs from their boxes and carried the parts to the living room.
Assembled the chairs, connected to power and checked all working before packing away taking all the packaging with them.

16 augustus 2026
Beoordeeld met 1 van de 5 sterren

It's not what I said I wanted and now…

It's not what I said I wanted and now paper work till I paid my last 1,100 and that's not right so I am not happy with the staff

9 augustus 2026
Logo poltronesofà - Castle Vale

Antwoord van poltronesofà - Castle Vale

Good Morning Gwendoline,

Thank you for taking your time to share your feedback.

We’re sorry to hear that you’re unhappy with your experience and, in particular, that you feel the furniture supplied was not what you had requested.

We understand that the paperwork not being received added to your frustration. For clarity, our paperwork is automatically emailed to customers following completion of an order, so I apologise if this was not received.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service with Poltronesofa

I visited the store at Castle Vale, once to view and order my suite 04 May, friendly and helpful staff, a good experience.
I returned to pay the balance on my 2 seater settee and recliner chair prior to delivery 28 July. This time I was greeted by Giovanni, a very charming Italian gentleman. The payment process was simple, I really can't compliment the staff enough, particularly Giovanni.
The delivery arrived on time, the lads were pleasant, unpacked my suite a d took away the packaging. A good experience all round, Poltrosofa is an easy and efficient compay to deal with.
I'm happy with my suite decent quality and makes my lounge look supurb. I'd use them again and recommend them to friends and family.

1 augustus 2026
Beoordeeld met 5 van de 5 sterren

Great delivery service

delivery service was fantastic,the deliveryman were very friendly,polite and professional,treated my property with extreme care,and they also removed all the packaging,top service

31 juli 2026
Beoordeeld met 5 van de 5 sterren

The service was excellent and we were…

The service was excellent and we were kept up to date on exactly when our sofa was going to be delivered. The delivery guys were polite and unpacked the sofa, checked it over and removed all rubbish. From ordering to delivery the service provided was perfect, would definitely recommend poltronesofa…….thank you

26 juli 2026
Beoordeeld met 5 van de 5 sterren

We received call 7.06am to say they…

We received call 7.06am to say they would be here in 10 minutes and they were unpacked furniture outside bought pieces in by one built by the other very polite very quick explaind plugs to us to recline seats tried them all to make sure they all worked. Left by 7.45am. Can't fault them at all.

24 juli 2026
Beoordeeld met 5 van de 5 sterren

Great sofas from Poltronesofa…

The sofas are beautiful and extremely comfortable, the 2 delivery guys were friendly and great at getting both sofas into the house and set up where we wanted them, they were done and gone in just over 20 minutes.
We have used SCS on previous occasions and now it has changed to Poltronesofa we will continue to do so, I highly recommend going their showrooms and having a look at wonderful furniture they have to offer.

8 juli 2026

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