We had such a wonderful time with Hannah! From the moment we stepped into the store. She greeted us with such genuine warmth. Hannah knew everything we needed to know about the suites in store. She gave us great advice and because of that, because of Hannah, we were fully committed to buying a suite from the store, it was just a question of which one. We selected a beautiful suite and left the store feeling so well looked after. Thank you Hannah. We miss you already. Also, the coffee was awesome!

The salesman was helpful in finding the right sofa for my needs.
Once purchased the salesman gave me an idea of the timeframe for delivery.
Then received a message to give me a provisional delivery date however I was easily able to rearrange it for a more convenient date. The day before I was given a time frame and On the day I was kept updated with the time of delivery and was able to track the drivers as they were on their way.

I recommend to all friends, amazing product and service from all staff.

Regular updates on delivery schedule. Delivered on time and quickly installed

Great correspondence and the two men who delivered where amazing , nothing troubled them and super friendly

Pleasant staff, very informative on your products

Staff were great, helped a lot in guiding us to the type of sofas

Hanna was very helpful and patient while discussing a wide range of coverings.

The electric reclining sofa is fantastic
The delivery crew were excellent
They installed the sofa in our annex with grear care and took all the packing away
Couldn't be happier

Very good communication prior to delivery. Nice, helpful guys. Arrived and delivered on time, assembled quickly.
Good service.

Amy proved very knowledgeable about various products and it’s fair to say that we would not of bought off any other member of staff.

Very good service

Extremely happy with our sofa and chair, and the delivery lads were very professional in their work and wer only here 10 minutes..

excellent customer service and so pleased with sofa and chair choice

I have recently moved to Leeswood near Mold in North Wales. I had a thought in my mind for a recliner sofa but had no time to look for it. I was visiting Greyhound Retail Park in Chester and show Poltronesofa store I thought I will check it out, I remembered the advert on tv Poltronesofa with Italian touch.
As I entered the store I was greeted by a very friendly gentleman called Steve he was very polite asked me what I was looking for. I explained.
I was only looking did not plan to buy anything, Steve was very patient and helpful he showed me all different kinds of recliner sofas and He got me a lovely cup of coffee. He showed me a displayed sofa 2 seater recliner and it was so comfortable and the price was right and I was going to buy one anyway, so I ended up buying it .
I was very happy with my purchase and was very happy with Steve's help we shake hands and I left the store with a big smile on my face.
I will definitely recommend the store to my friends and family.

The salesman was very helpful explained how the company works and the different fabrics. When explained everything to us he then left us to have a look around the shop. We decided on 2 recliner chairs . He was very helpful.

Loved almost every sofa and service was perfect too.

Great range of sofas. Staff member was very knowledgeable about the products, friendly and helpful

Great service and experience very helpful..

Absolutely wonderful live my time shopping with you all the staff couldn’t be more helpful and had a lovely smile to as well. Offered help and suggestions when needed so helpful.