Absolutely excellent experience!! Couldn’t ask for more accommodating and helpful staff! They were all experts in their fields and were not pushy sales people. They took time to genuinely understand m... Toon meer
Locatie
Wijzig locatieUnit 4 Purley Way Retail Park, Purley Way, CR0 4XG Croydon, Surrey,, GB
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Lees wat reviewers zeggen
Great service, the company made our sofa well within the given timeframe. The delivery was very efficient. We had a lot of communication and it was done very quickly.
Excellent service. Calvin was the most helpful and knowledgeable server. Prices compared to other sofa stores were favourable. Many other sofa stores, seemed to me, stocked Temu sofas!!! Check out... Toon meer
Michael, the sales rep, was excellent but I waited four months for delivery. I waited all day for delivery, and then the electrical connections were missing so I can’t make use of the recliner. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over poltronesofà - Croydon
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Unit 4 Purley Way Retail Park, Purley Way, CR0 4XG, Croydon, Surrey,, Verenigd Koninkrijk
- 020 8686 7442
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The delivery of sofas was made when ScS…
The delivery of sofas was made when ScS said it would be. The men were quick and professional and left everything in working order
12 juni 2026
Antwoord van poltronesofà - Croydon
Ciao,
I hope you are well and thank you for your 4* review.
I am very pleased to see that your delivery went as expected on the day and provided a professional service.
We hope that you are enjoying your new furniture.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Our sales rep Michael was welcoming…
Our sales rep Michael was welcoming offered us coffee eke about the quality of the sofas and made us feel relaxed.
10 juni 2026
Antwoord van poltronesofà - Croydon
Good Afternoon Ms Trotman,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us and found Michael to be welcoming. This is exactly the kind of service that we would want for our customers.
If there’s anything we could have done differently to make it a 5* experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
The shop assistant was very helpful
9 juni 2026
Great communication
Great communication. Very helpful to be able to track and contact the driver.
Delivery men polite and efficient.
12 juni 2026
Delivery was great very professional…
Delivery was great very professional installer polite friendly went out of their way to provide a very good service thank you would thoroughly recommend these people furniture was also great quality
12 juni 2026
Antwoord van poltronesofà - Croydon
Good Afternoon Mr Wheeler,
Thank you very much for speaking to me today, I really appreciate your feedback.
As discussed I have passed a message over to the store and asked if one of the team can reach out to you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
I am over- impressed with the service…
I am over- impressed with the service received by the team at Poltronesofa, Croydon! From start i.e., ordering the sofa, being well looked after by Osa, our Customer Service Representative, to finish with delivery taking place way ahead of schedule, the experience has been impeccable. The delivery team made every effort to get our corner sofa into our home situated. I'm now sat on it and am soooo pleased with our choice! Thank you Poltonesofa! My sister will come see you soon🤩
17 april 2026
Customer service was excellent
Customer service was excellent. Not had the sofas delivered yet so can’t comment on them
2 juni 2026
Special shout out to Peter at the…
Special shout out to Peter at the Croydon store, he was so patient in going through all of the detail / helping me decide on fabric + colours and then finally placing my order. Thank you Peter!
7 mei 2026
Very good organisation and completion…
Very good organisation and completion of delivery. Thanks.
4 juni 2026
Beautiful & comfortable.
Showroom staff very helpful, without being pushy. Delivery guys very polite. Their English not too good & if you were a little deaf, could have been a problem as very lightly spoken. Explained how item works. Recliner handled with care. Took all wrapping etc away. Very tidy. Notifications during transit exceptional - the BIG couriers/companies could learn a lot from your system. I will be honest, Freddie (French bulldog) did NOT like recliner at first. Now we fight over who gets first choice😂🤣😂 Oh yes chair superb leather. Almost a match, in colour, to sofa & 2x snugglers. Overall satisfied but did take a long time to provide, in this day & age.
I must admit I’m still rather confused though. I bought from/via SCS. I thought the ‘Italian’ connection was a subset not a takeover🤷♀️🤦♀️🤷♀️
Joe Public are confused as much as me I’m afraid. Think this needs clarification.
1 juni 2026
Antwoord van poltronesofà - Croydon
Ciao Mrs Stacey,
I hope you are well and thank you for your 4* review.
We are pleased to see that you had a positive experience on your recent visit to store and found the team to be helpful.
Its great to see also that you (and Freddie) are happy with your recliner and that your delivery went smoothly on the day.
We appreciate your comments and feedback and will ensure that this is passed on to the relevant teams.
Thank you for your order with us and we hope that you continue to enjoy your furniture.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful from buying the suite
Very helpful from buying the suite, information when it is arriving very good. Delivery very good and painless. Delivery men very helpful and careful
30 mei 2026
the warm and friendly staff interaction
27 mei 2026
Jerry at the Croydon branch is the…
Jerry at the Croydon branch is the walking definition of gold star customer service!! He provided us an excellent service that was second to none. He made our experience fantastic as he was so passionate about what he does. He has a wealth of knowledge and ensured that we made an informed decision. He is an asset to the company👌👌
29 mei 2026
Professional installation very friendly…
Professional installation very friendly answered all my questions arrived within the time frame that was sent to my mobile
29 mei 2026
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful and they didn’t rush us into making our decision.
27 mei 2026
Delivery on time,and Delivery crew…
Delivery on time,and Delivery crew excellent nothing to much trouble.
Very pleased with furniture delivered.
23 mei 2026
The delivery guys were great
The delivery guys were great, we were kept informed of the arrival time and they brought everything in constructed the sofas, showed us how to use them and took all packaging away. Very happy 😃
23 mei 2026
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