Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieDarlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
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Lees wat reviewers zeggen
Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... Toon meer
We were greeted as we entered, but allowed to browse around the Showroom with out pressure. When we spotted a sofa we really liked, we called the Salesman over, he was very helpful showing us variou... Toon meer
We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... Toon meer
Bedrijfsgegevens
Over poltronesofà - Darlington
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, Verenigd Koninkrijk
- 01325 740670
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sofa not up to standard.
2 juni 2026
Antwoord van poltronesofà - Darlington
Ciao Janice,
I hope you are well and thank you for your review.
I am very sorry that you have concerns regarding your furniture.
I can see that you have submitted a contact form to report this and a service has now been raised so that we can look into this as soon as possible.
Emmiera will reach out to you directly, over the next 3-5 days, regarding the next steps.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The staff were very helpful and…
The staff were very helpful and friendly service, the delivery staff were friendly as well, giving me a call to let me know what time they would arrive and setting up our new sofa very efficiently
29 mei 2026
Antwoord van poltronesofà - Darlington
Ciao Angela,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and appreciate your comments.
I have tried to call you today just to ask If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Great experience the delivery was…
Great experience the delivery was perfect everything went well xx
28 mei 2026
Great sofa and service
Great sofa, delivery date as expected and delivery firm were excellent: prompt efficient and friendly.
29 mei 2026
Warm welcoming and great service im…
Warm welcoming and great service im looking forward to enjoying my new sofa from your shop
29 mei 2026
Lovely staff and showroom.
Lovely staff and great selection of sofas and chairs.
Showroom immaculate and flows very well.
Left to look around without being harassed,
advice given and all questions answered when needed.
27 mei 2026
Exceptionally good service
24 mei 2026
Able to track delivery via app and…
Able to track delivery via app and received phone call to advise when I could expect delivery.
24 mei 2026
Well done Poltronesofa.
The order process was excellent. Customer service at the Darlington Store was great, well informed & friendly.
I love my 2 seater recliner in a beautiful teal mixture material (anything but grey!!!!). Delivery was excellent too with plenty of notifications.
I understand the long wait - ordered in late January & delivered early May - as it was made to order in Italy.
21 mei 2026
Love the sofas
Love the sofas , delivery is was great kept informed all the way , delivery drivers were so professional, great all round experience
21 mei 2026
polite, friendly and efficient from start to finish.
the guy in the shop listened and was helppful and patient as i chose my purchase. The guys on the phone were helpful and efficient as i changed the delivery date. the guys delivering were polite and friendly and did an excellent job. Thank you.
14 mei 2026
Very knowledgeable staff and fantastic…
Very knowledgeable staff and fantastic service from Ian. Very pleased with the sofa we have chosen, excellent quality. Can’t wait for delivery, thanks.
16 mei 2026
Review zonder uitnodiging
Excellent service
Clear, precise delivery slot with extremely, helpful, friendly and efficient staff.
16 mei 2026
Friendly and professional staff
Friendly and professional staff, not overpowering and allowed time browse, but were there to answer any questions and give advice.
8 mei 2026
Very helpful staff and good choice of furniture
10 mei 2026
Kept us informed on delivery very…
Kept us informed on delivery very polite and respected our home
13 mei 2026
The salesperson was on hand to answer…
The salesperson was on hand to answer every question, but by no means pushy at anytime. Genuine lovely person.
7 mei 2026
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