The service and staff could not have been any nicer and helpful did not badger you like some stores left you to have a good look around which is good

Very nice staff very helpful. And patient. 10/10 can't wait for my new sofa now thank you

I’m very satisfied with my purchase. Stuart Wilkie

I got exactly what i wanted i love my sofas very good quality and the delivery people were so nice

We weren't constantly pestered by sales personnel they let us know they were there and just a couple of times asked if we needed help it was great

Friendly and knowledgeable staff. Not pushy. Introduced themselves and then left you to it.
We did go back the next day and bought a 3 seater and 2 seater sofa.

Professional swift service in out
Job done

Staff in Drumchapel were amazing and so patient! Thank you so so much. Can't wait for the sofa to be delivered!

Very helpful staff. Explained everything about the sofa I was buying. Would defo recommend.

Very helpful staff helped me pick the right sofa

Very well cared for by Thom at Great Western Retail Park. He was courteous and informative. Sofa due mid July so watch this space!

Salesman was brilliant nothing was a bother for him

Waste of time if their service is anything to go by. I ordered a sofa last year which arrived in August. Around January I had to call them as it was sagging only to be told by a woman who claimed to be a "sofa triage technichian" and their was nothing wrong with the sofa and nobody would be coming out. I told her I was going to email renzo.ricci @ poltronesofa.com the CEO of the company. Within 30 minutes I had a call from the repair company. They made an appointment to come and repair the sofas. The technician came out and put 2 pads in the sofa but failed to bring any for the second sofa. A few weeks later they came back to fit the pads in the other sofa. When he turned the sofa over he said it was build with such poor quality products he would need to order everything that goes under it from Italy which would take 2 months to arrive. I called them and said I wanted it uplifted and my money back. I was told as it was over 30 days this was impossible till I told them that the consumer act 2015 gives me the rights for a return. The woman quickly realised I was right and said she was trying to arrange a collection which she couldn't do. I called back.a few days later and arranged collection for today. Now I have sat here all day and nobody has shown up, no texts, calls or emails. I suggest using another company if you are buying a sofa.

Misleading information .
Advertising free delivery but not saying its only on certain suites although the label of free delivery was on the suite . I pointed this out to the shop assistant . He explained if you buy a suite which is on offer you have to pay for delivery

A lovely welcome on entering the store by Steve and made me familiar of the floor layout. Initially I took time to walk around, trying out the comfort of various settees, chairs, etc. When I found something to my liking he joined me and explained everything re different seating, materials and colours. I placed an order for two 2-seater settees, however within 2 days I changed the order to a 3-seater, an armchair and footstool and without any problem. Terrific service. Looking forward now to delivery. Thank you Steve 😊

I love my sofa great service the crew new there job very happy customer

Everything was explained and the staff were helpful on what i was looking for

The salesman that dealt with us was very professional and explained things to us clearly he was very efficient and helpful a credit to your company would recommend poltronesofa to anyone that needs a sofa and the choices are top drawer

As soon as I walked in I saw the store was beautifully laid out, making it easy to pick my couch .Kenny in the Great Western Road store explained everything to me very clearly , showed me the colour samples and gave the time to choose .

Great service no pushy sales lovely staff all round