Great team, threesome worked well. Wondered why one had to take photos of front entrance and passage then location of site for furniture, when they delivered through back entrance via garden. Handy... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Clear explanation of the store arrangement on entry and the product options. Very helpful staff. Found exactly what we were looking for. Good timeline for delivery.
We were greeted by very friendly staff who were extremely helpful and very pleasant. They answered any questions we had and explained the whole process in detail. Plus it smelt absolutely amazing in t... Toon meer
We had a great experience at poltronesofà Harlow, largely thanks to Hamza. He was extremely helpful throughout, answering all our questions and suggesting alternatives when we raised concerns about de... Toon meer
Bedrijfsgegevens
Over poltronesofà - Harlow
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
15 Queensgate Centre, Edinburgh Way, CM20 2DA, Harlow, Essex,, Verenigd Koninkrijk
- 01279 630130
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Andy made us feel really welcomed and…
Andy made us feel really welcomed and provided amazing information and answered all our questions. So glad we choose to have a look in scs!
30 juli 2026
We had a great experience at…
We had a great experience at poltronesofà Harlow, largely thanks to Hamza. He was extremely helpful throughout, answering all our questions and suggesting alternatives when we raised concerns about delivery times. He was also very clear about the terms and conditions rather than glossing over the details, so we left knowing exactly what to expect on timelines and next steps. Highly recommend asking for him if you visit this store.
25 juli 2026
The staffs knowledge and curtesy selection of sofas on display for
The staffs knowledge and curtesy
24 juli 2026
Good friendly knowledgeable staff not…
Good friendly knowledgeable staff not to pushy, didn’t hover whilst you looked about which I like and happy to help once you engage with them.
19 juli 2026
Very knowledgeable and helpful staff no…
Very knowledgeable and helpful staff no issues all very good .
25 juli 2026
Brilliant service
They arrived on time, polite and friendly. Couldn't have asked for better service. Would definitely recommend.
17 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Original sales experience excellent
Original sales experience excellent, but long wait for delivery was disappointing, when sofa arrived, installation was smooth and men polite. However, media consul hasn’t worked at all.Again very disappointing and annoying! Contact with staff originally was positive but when had to make several more calls to be told engineers wait for parts could take 12 weeks, heartbreaking!
14 juli 2026
Antwoord van poltronesofà - Harlow
Good Morning Mr Page,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about the concerns that have been raised with your furniture and can completely understand how disappointing it must be for you.
This has been raised with the technicians at Emmiera, and the required part is on order however I apologise that the lead time is longer that we both may have hoped for, rest assured that as soon as the part is available Emmiera will be in touch to resolve.
I can see that a refund has been agreed also which will be actioned once the repair has been completed, and you are happy that this is rectified.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Eccellent customer service
11 juli 2026
The service was exceptional
The service was exceptional, such friendly staff, and we are excited to try our new sofa! I believe the main person we spoke to was Andrea
7 juli 2026
First time customer
Service at the store (Harlow) was excellent. Friendly and helpful staff.
Delivery and installation was excellent. We were kept well informed on the day of the delivery, although this was rescheduled from the original date due to "technical difficulties"! Great service from the delivery team
Online account once order placed was not great!
7 juli 2026
Antwoord van poltronesofà - Harlow
Good Afternoon Michael,
I hope you are well and thank you for sharing your feedback.
I am pleased that you found the team in store to be friendly and helpful on your visit and were kept informed regarding your delivery.
I am sorry that this did need to be rescheduled and apologise for any inconvenience it may have caused.
Thank you for your order with us.
Many thanks.
Poltronesofa at ScS
Social Media Team
Looking to buy a sofa?
An extremely professional salesman, very knowledgeable and inspired confidence in the sofa we purchased.
3 juli 2026
Great service helpful staff
3 juli 2026
KEPT INFORMED WHEN DELIVERY COMING
KEPT INFORMED WHEN DELIVERY COMING. 3 NICE GUYS WHO WERE EFFICIENT AND HELPFUL. MADE IT LOOK EASY SO VERY GOOD AT THEIR JOB. VERY IMPRESSED WITH SERVICE
5 juli 2026
Start to finish polite kept me updated…
Start to finish polite kept me updated Al way through
3 juli 2026
Always kept up to date on timing.
Always kept up to date on timing.
Delivery team impeccable in their timing, communication, politeness and cleanliness.
1 juli 2026
After having trouble with the delivery…
After having trouble with the delivery van, the depot organised a back up vehicle. This caused a delay on the delivery time quoted. However, we were informed of the later arrival time and with the offer of glasses of water all round the three delivery men completed the job quickly and efficiently.
Well done the lads. I am an ex transport manager for a department store and I know what this service to customers is all about. Thank you. A J Baggie
20 juni 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.