Customer service was excellent by Hamza and his colleagues. We are very pleased with overall experience and details of the product given to us.

Great Customer service from Nick. Made it all very easy and was a delight to deal with.
Would have given higher scores but the company couldn’t price match their January prices in their Easter Sale. Sofa due in 14 weeks.

purchased a corner sofa and chairs the staff were very helpful and friendly not pushy unlike other department store.
Was very helpful could not do enough for us. The sales staff were very experienced and new there products.
It was a pleasure to shop there and certainly will be visiting again

The customer care from Nick at Harlow was superb. The choice of materials and colours really made choosing the perfect sofa easy.

All the staff were very helpful and it was a pleasure to buy a sofa from them

The welcoming into the store, and the not over bearing staff was positive. When we did need some help, Ajit in Harlow was really good and helped us effortlessly through the whole ordering process.

Very helpful friendly staff

Bought two sofas that when delivered were of poor quality. Complained in store told nothing to do with them and we would have to make a complaint online. Managed to do this with some difficulty engineer came did nothing waited a week heard nothing went back to store to be given the same story. Have been back a further 2 times and despite assurances have no contact back from SCS. The dispute is now in the hands of the ombusman.

The night before delivery I was given a 4 hour window of when our new furniture would be delivered and on the day of delivery I got a text narrowing down my delivery slot. An hour before delivery I got a call to say they would be with me within 45 minutes to an hour and they were.

The two delivery men were very professional, courteous, friendly and helpful from start to finish. They took it out the packaging, put our new leather 3 piece suite together, plugged it all in to ensure everything worked and then took all the packaging away with them. Before leaving they asked if everything was ok and whether or not we were satisfied with our purchase, which we are. Such an amazing service. Thank you.

Easy transaction from start to finish
Kept informed
Delivered on time
Delivery crew very polite and tidy
Well Done 5*

Order placed 20/10/2025. Told storage is limited, so to be sure i'm ready for delivery no later than 13/2/2026.
Informed of Delivery for 9/2/2026, I arranged removal of my old suite....but due to no small lorries available SCS changed delivery & reorganised for 14/2/2026. I cancelled collection of my old sofas and reorganised to get them collected on Friday 13/2/2026. They were collected as planned on 13/2/2026.... SCS failed to deliver even though I received 2 emails confirming Delivery for 14/2/2026.....we are currently sitting on garden furniture in our living room. Staff on phone in store quite frankly didn't care. Cannot see any positive result in this scenario and I imagine SCS will claim we are responsible judging by other reviews.....Will never buy from SCS again.
UPDATE
So the furniture was finally delivered on Friday 20th Feb.. i will acknowledge the delivery guys delivered our suite quickly & professionally, for which we are grateful. I would also like to acknowledge the only positive from this experience was created by the wonderful Daniela in the Harlow store...she dealt with our issue and treated us with first class customer service. She deserves acknowledgement from SCS for her professionalism. Thank you Daniela

The delivery men arrived on time and assembled my suite quickly and with no mess. They took all the rubbish away with them and were very polite and accomodating,

We have had a dreadful experience with the Harlow store. We have been missold and misled in all areas in relation to our sofa purchase. Emails to Customer Services are ignored and no one from the store has contacted us. We have now registered a complaint with Trading Standards and our bank. Our experience has been appalling. We would not recommend SCS Harlow at all.

Delivery drivers were very nice and polite. Pointed out the damage and the rip in sofa and took photos as proof. Took away all rubbish and tidied up afterwards.

I visited the SCS Harlow store and tried a sofa on display. I agreed to buy the same model and features as the one I tested, excluding the corner unit. We selected the fabric in store and waited around three months for delivery.
When the sofa was delivered, it did not match the showroom model. It was smaller and missing features that were present on the display sofa tested in store.
I returned to the store to explain the issue. The staff and salesperson were polite and apologised saying that understand but the store manager was off that day. However, the following day the store manager called and said there was nothing they could do because I had signed for the delivery and did not refuse it.
Signing for delivery does not change the fact that the sofa delivered was not what I ordered and was missing parts. SCS refused to take responsibility or offer any resolution.
I have now made a formal complaint and expect this matter to be resolved. If necessary, I am prepared to escalate the issue further.

Our second sofa from ScS and I'm very happy. Delivery was smooth, delivery crew polite and professional. Thumbs up all round.

Absolutely shocking company don't give them your hard earned money their customer service is virtually non existent as soon as you try to claim on the warranty that they sold you is worthless good luck trying to claim on it. SCS just fob you off they send out one of their so called technicians who just side with them and we are left with a sofa that is ready for the skip the seat back cushions have all completely unstitched and the furniture frame is exposed and they think it's wear and tear the sofa is 18 months old!

Was very helpful. Didnt bother me until i asked for assistance. Happy with delivery all on time, was kept updated,