What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not pushey,and didn’t try to sell me loads of cleaning stuff either.He explained everything clearly ,so was very happy to purchase a sofa and chair from the company.

Very friendly helpful staff

visited your Hull store and was served by Debbie Skelton, a really nice lady who was helpful the minute i entered the store, as was every staff member i came across whilst there, informative , friendly, and made the buying experience fun , not hard work!
Mention to Billy also , who helped after the fact with queries on delivery and paperwork booking as didn't match with information given on the portal, very helpful!

Delivery staff were great , very prompt. Sofas look fantastic and very comfortable. Service in store was great too and very helpful.

we were left to stroll around the store with no pressure from the staff.

The delivery guy rang on the day and gave a time and was bang on time .
They assembled the furniture with no fuss and took all the cardboard away with them too .
Very polite couple of guys

Delivery was very quick & efficient. Kept inform by poltronesofa - hull on regular dates before delivery. Could keep track of my new sofa on the link they sent. Very helpful. The delivery men were polite & helpful

Good quality.
Easy to choose
Helpful staff
Delivery on date

We received our new sofa and recliner chair. The delivery guys were brilliant and polite. This recliner is beautiful leather. Matches perfectly with our sofa, which is fabric. All in all a great experience. Let’s hope this lasts as long our last one. 😀 Great service all round!

Friendly staff but not over "friendly". gave us time and space

Went to SCS in Hull for a new corner unit
Suzzanne was very welcoming and showed us exactly what we needed to fit our requirements
She was very knowledgeable and helpful
The product we chose was comfortable and appeared well made
Looking forward to it being delivered and installed
Delivery time could be shorter but other than that excellent customer service
Would recommend

Made to feel welcomed and was left alone to look around.

Online and across social media it says free delivery yet when I have checked my order invoice I have delivery charge added, this also was not discussed nor mentioned when ordering

The sales men are not pushy and have time for the customer and there very polite and explain everything about the sofa very knowledgeable and was right on time for delivery

Very very good service

Delivery was on time drivers were friendly and answered my questions. Couldnt fault

Helpful, knowlegable and charming young man. Very patient with our requests and very easy to deal with.

Excellent service and help and advice in the shop when choosing our sofas. Delivery was within the expected time and kept up to date with delivery dates and times. Delivery drivers were good, installed the sofas in our living room and shown how to use them.

Bought and paid for a care kit for our new leather sofas.
None delivered.
Rang customer services
Told to ring the branch where I ordered the furniture from.
Told her they would get back to me
Three days later, still nothing.
Perhaps it’s one of those firms where ones she have paid, they can’t be bothered with you ?

After searching in a number of furniture stores, Poltronesofa had exactly what we were looking for, the sales experience was smooth, and delivery was earlier than expected, which was a bonus.