following on from previous post ref our faulty settee just over a month old...contacted scs head office again to advise that fault had not gone away after vigorous plumping...dont laugh....
Anyway rung as told after first conversation and was directed to tje how to get out of it department.
The lady there said that regardless of our opinions and the fault scs would not change tjere stance and basically said tough we dont want to know.
I could if i want pay at my own cost a third party to inspect and send a report to them she said....
Thing here is that any warranty they reckon aint worth the paper its written on, they are extremely defensive and offensive if you claim a fault.
It ended up that there is no escalation process if you are not satisfied...in other words if its broken or not right...tough luck, we have your money and weve walked away....

Just had a new suite delivered from SCS. Seems a little hard but I'm sure that's because the springs had gone in my old one. I'm sure it will give in time and I'm really pleased with it. When you buy a suite in a different material to the one in the showroom it always feels a bit risky but I love it.

The delivery guys were absolutely great. It was a very windy, wet day and as I'd got a new carpet I asked them to be careful with their feet. Without hesitation they both took their shoes off, even though the suite was coming through the window so it was quite a balancing act.

Would definitely buy from SCS again, from my experience in the showroom through to delivery I have absolutely nothing negative to say.

Delivery was on time , both the gents were very polite and very professional with their delivery

Kept well informed about delivery slot. Live info, excellent.
Delivery guys were very polite and efficient
In store personell were excellent as well

Absolutely wonderful service from Billy, an assistant in this store. Guided us through the choice of recliner chairs and was extremely helpful in finding our previous order to enable us to match fabrics to our other chairs. Very helpful, respectful and attentive at all times. An A* from us.

Sofa itself is briliant, nice quality and super comfy. However delivery service was 2/10.
Delivery guys were not prefessional. Clearly had a problem with assembly. I had to do their job when they left as they left it with some issues not correctly fixed. They also ingnored my sugestion to use wider back door, and used narow fronf one ending up with damaged internal door frame (noticed after they left) and some mood on the wall.
I love the sofa but delivery service should be improved.

I recently visited SCS at St Andrew’s Quay, Hull, and wanted to leave a special thank you to Debbie Skelton, who looked after us during our visit.

Debbie was absolutely fantastic — friendly, knowledgeable, and genuinely helpful without ever being pushy. She took the time to understand what we were looking for, answered our questions clearly, and made the whole experience relaxed and enjoyable.

Our intention was to go to all furniture shops but after meeting Debbie we bought with SCSCustomer service like this really stands out. Debbie is a real credit to SCS and made our visit a pleasure from start to finish. Thank you for such a positive experience.

Deceived
As I work away a lot we started to look at sofas in September to narrow down choice, found one we both liked explained to salesperson we were only looking and my wife would come back when sales were on as we we’re not in a rush. Was persuaded to put deposit down and if it went down before delivery we would get it at lower price. Imagine mine surprise to told by wife that sofa was ready and had gone down by £350.00 but SCS had changed their policy a couple of weeks before paying balance and they would not now honour the discount !!!. I am left feeling cheated and robbed and deceived. I would not recommend.
Update
after Lynsey from media team saw review I am happy to say a mix up in store where a discount could’ve been made it has now been sorted.
And we are very happy with sofa.

After an initial hiccup the week previously, the guys did a great job delivering the suite. Plenty of communication and the tracker was really helpful. They brought the suite in the house with no problems and set everything up.

Sue was amazing
I called to check the colour of my second purchase sofa to ensure they would match
Sue on the call was very patient and helpful
Great service !!

Very happy with the sofa and chairs we ordered.
Not very happy with the delivery process. Ordered the suite on August 27 and was told by the salesman it would delivered in November. When I created an account online to keep a track of the progress, it said estimated delivery December 9. All along it said that. Got a message in late November to say it had been scheduled for delivery on December 9, or we could have it delivered in January!
I called the shop about it and they said I could not change the delivery date as it was their busiest time of year.
This was very awkward as I could not take time off work and my husband was working night shift. It said I would be sent a delivery time slot the day before so I decided to wing it and leave work early or go in late if I had to.
Received a message the day before from the deliverers that it would be delivered between 12.45 and 13.20.and was given a tracking link.
I thought great l will be home from work then.
On the day of delivery I kept checking the tracking when suddenly at 10.20 AM I got a doorbell notification and they were outside my house. They called me on my mobile to say they we're there. I said you weren't supposed to be coming until 12.45. He just said well we're here.
I had to call my daughter who was in bed because she had been at work late the day before to get her up to answer the door and let them in. Thank god I had her or I wouldn't have received it. When she asked one of them they said someone should have sent us a message to say they were coming early, apparently they had a cancellation.
Also they walked over my light coloured carpets with dirty boots on.
Not happy. Won't order anywhere near Christmas again.

In response to your reply. My complaint is that there isn’t an escalation route to complain about the store. Your reply hasn’t addressed that. If a manager was rude to me for example it would appear there is no one to complain to about him which is totally unsatisfactory.

I tried to register a complaint about a store via the complaints process. I received a call about my complaint from the call centre and was informed they can’t deal with complaints about a store and there is no escalation route above the store manager. This is a multi national company who will not accept complaints. I have no option now but to go down legal routes. Absolutely disgusting

Your guys did a great job delivering our order. Even through the rubbish weather we are having at the moment and the restricted parking space we have. Very happy

If I could give zero stars I would. The company are happy to take your money. Then the customer service is rubbish. They’ve tried delivering us the wrong sofa. (It was also damaged) We obviously rejected it. And now they’ve basically lost the sofa we have waited since August for. The Hull store refuse to acknowledge responsibility and now say we cannot cancel even though they haven’t fulfilled they’re part of the contract

Excellent Service Good selection of styles of Sofas Excellent staff to give advice and comment

Besides having to battle the snow , the delivery team were extremely efficient and very polite.

Great service
I must say it was a chap called Billy I was dealing with and if it wasn't for him I would have been in and out straight away very friendly not pushy whats so ever even handed me a tape measure for measuring up was very patient with my very picky wife but we finally bought a new sofa well he actually managed to sell me x2 so fair play brilliant sales skills what a asset to your company the young man deserves recognition thanks again Billy

We had 4 settees delivered for 2 room's The guys where polite professional and took every effort to place them where I wanted them . Would recommend using your company again

I bought a sofa from ScS and like others who bought same colour its faded and worst of all there are small prickly bits sticking out that feel and look like short hair human or animal not sure yuk . They will not deal with any customer complaints