My visit to your showroom was a truly rewarding experience. From the moment that I walked into the shop I was greeted by the friendly staff without being pressured into a hasty purchase. I was allowed... Toon meer
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Lees wat reviewers zeggen
When I entered store I was warmly welcomed and asked if I needed help. I replied that I didn’t need anything immediately, was only looking for ideas as I had no idea what I wanted. The assistant then... Toon meer
Good communication prior to delivery giving date. Text received on the day giving a timeslot followed by a call from the crew saying they were on their way. On arrival good survey of route and d... Toon meer
Brother and sister in law have recently just paid over £2000 for a new sofa which was broken during the delivery! My brother works away and my sister in law stays at her mothers in the week whilst he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over poltronesofà - Ipswich
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Ransomes Euro Park, Central Avenue, IP3 9SN, Ipswich, Suffolk,, Verenigd Koninkrijk
- 01473 275100
4,5
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
From the moment we walked in
From the moment we walked in, Bailey helped through out of perfect experience. It was so good we returned and bought another sofa the following week.
Great work Bailey, and I would definitely recommend to family and friends.
18 april 2026
Very impressived
Very impressived, Simon was very helpful and knowledgeable. I look forward to receiving my sofa.
Regards
Paul Lewis
Ipswich
6 mei 2026
Happy customer
Sofa came in the morning as said.
Very good delivery men were professional and quick and careful with my sofa and room surround.
8 mei 2026
Professional service throughout
Good communication prior to delivery giving date.
Text received on the day giving a timeslot followed by a call from the crew saying they were on their way.
On arrival good survey of route and destination. Offered and moved a chest of drawers to facilitate entry.
Delivery very smooth and assembly quick and efficient.
Tested everything and showed us fully assembled.
Took all rubbish away.
Very professional and polite throughout - a great service.
6 mei 2026
Great help in the store which was not…
Great help in the store which was not pushy just relaxed and helpful . Bailey was great
20 april 2026
Simon was very friendly and helpful
Simon was very friendly and helpful. He was very informative about the sofa and answered all of our questions. We loved the sofa but were still looking around for more but simon definitely helped us decided on this one. A very good and kind salesperson.
25 april 2026
The sales manager was fantastic and…
The sales manager was fantastic and very attentive to my specific needs.
Im really looking forward to the delivery of my sofas in the coming weeks.
25 april 2026
Simon at Ipswich branch looked after us…
Simon at Ipswich branch looked after us from start to finish. Professional and friendly but not pushy.
28 april 2026
Very friendly and knowledgeable staff.
Very friendly and knowledgeable staff, very high quality furniture, we will definitely be returning to buy other furniture
20 april 2026
Great service !
The lovely young lad who sorted my sofa was very professional , didn’t take long to have the transaction sorted . Lovely shop too !!
17 april 2026
The assistant was very knowledgeable…
The assistant was very knowledgeable and spent some time with us discussing our options
20 april 2026
New sofas
Sale staff were very helpful when we visited the shop in ipswich to view the sofas harjit was very good at his job we ordered 2 reclining sofas which were delivered on the 15th April the delivery staff were very quick in unloading and sorting them out would recommend them
15 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Awful communication, no help
Loved the sofas, however we have damage to the frame and cannot sit on the sofa. We have lifetime frame guarantee warranty - but trying to get hold of them or the insurance company (neither of which want to take responsibility) is awful. Tell us they can’t speak to us when it was an online order- but we purchased in store. Would never shop here again in case I was in need of aftercare. So still haven’t been able to solve the issue months later! Avoid at all cost!!!!
11 april 2026
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Ciao Zoe,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry for the concerns that you have with your furniture.
Looking over the notes I can see that you were sent the link to our contact form so that this can be logged.
As your furniture is over 12 months old an out of warranty payment would be applicable, as per the terms and conditions for your order.
I am sorry if this is not the outcome that you may have expected however we would be unable to proceed without this.
If you do want to go ahead then please submit the claim form back to us and one of our aftercare team will contact you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Delivery guys could not be faulted
Delivery guys could not be faulted. They were cheerful , professional and a pleasure to deal with. They struggled with very heavy furniture which could’ve been given straps to make it easier for them to manhandle.
Trying to get hold of the store via phone is virtually impossible and had to visit instead. Some store staff went above and beyond to help with issues and queries whereas others seemed dismissive.
Their products are amazing but the buying experience not so much so and relied on the customer doing 90% of the legwork. It seems that once they have your order and deposit, the rest isn’t as important to them which is a shame as I am not sure I’d return to that store in a hurry.
10 februari 2026
Review zonder uitnodiging
Horrendous customer service
There is absolutely no email or customer service number that you can get through on. All emails are no reply. I've tried the customer service number numerous times and never ever been able to get through. I had a price issue and then the sofa arrived with a missing leg and only way to deal with any of it was to drive miles to the store. Customer service is horrendous. I would never ever buy from them again.
4 februari 2026
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have been disappointed in your experience.
We do advise that for any pre-delivery enquiries, such as the pricing, that you reach out to the store where your order was placed.
In regards to issues with the furniture this can be logged with our aftercare team via our online contact form.
I apologise for any difficulty experienced when trying to reach us about any of these issues and will certainly pass on your feedback.
Kind regards,
Lynsey - ScS Social Media Team
Brother and sister in law have recently…
Brother and sister in law have recently just paid over £2000 for a new sofa which was broken during the delivery! My brother works away and my sister in law stays at her mothers in the week whilst he is away so didn't notice and 3 days have passed so SCS a refusing to assist or even acknowledge the fault. We will be pursuing this further! "lovely women" in the store who thinks she can bully a young mum of 3 kids!
20 januari 2026
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Good Morning Aaron,
Thank you for taking the time to leave us your review, I hope you are well.
I am very sorry that there has been concerns raised with the furniture following the delievery.
As the account holders details are not included I am unable to view the order or the history to advise on this.
We do advise that any issues with the furniture, once delivered, are reported to our aftercare team rather than the store.
If the account holder has not already done so they can complete our online contact form, along with photographs of the furniture, so that this can be reviewed. The link for this is https://enquiries.scs.co.uk/
If this has already been completed and they wish to speak with our aftercare team then the account holder can reach us on 0191 7313300 or email us at socialmedia@scs.co.uk.
Kind regards
Lynsey - ScS Social Media Team
DO NOT BUY FROM THIS COMPANY!!!!
DO NOT BUY FROM THIS COMPANY!!!!! SUB STANDARD FURNITURE AND THEY DONT CARE AT ALL ABOUR THEIR CUSTOMERS!!!!
17 januari 2026
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Good Morning Heather,
Thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion and that you are disappointed in the quality of your furniture.
As your order details are not included I am unable to view the history or advise further.
If you require any further help then please feel free to contact us at socialmedia@scs.co.uk. Please also send a screenshot of your review and the order number or address and postcode.
Many thanks
Lynsey - ScS Social Media Team
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