My visit to your showroom was a truly rewarding experience. From the moment that I walked into the shop I was greeted by the friendly staff without being pressured into a hasty purchase. I was allowed... Toon meer
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Lees wat reviewers zeggen
When I entered store I was warmly welcomed and asked if I needed help. I replied that I didn’t need anything immediately, was only looking for ideas as I had no idea what I wanted. The assistant then... Toon meer
Good communication prior to delivery giving date. Text received on the day giving a timeslot followed by a call from the crew saying they were on their way. On arrival good survey of route and d... Toon meer
Brother and sister in law have recently just paid over £2000 for a new sofa which was broken during the delivery! My brother works away and my sister in law stays at her mothers in the week whilst he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over poltronesofà - Ipswich
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Ransomes Euro Park, Central Avenue, IP3 9SN, Ipswich, Suffolk,, Verenigd Koninkrijk
- 01473 275100
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Harry made it simple and tried to get…
Harry made it simple and tried to get us best deal
8 december 2024
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
terrible communication
purchased a new sofa on 29th October at Ipswich.
Was promised an email confirmation in 10 - 15 minutes.
After 2 days, email still not arrived, so I spoke to your customer services department, they said they would re send it and put a copy in the post. Nothing arrived either via email or post.
Went back to the store 1st November, spoke to assistant manager who promised me he would look into it personally and send me an email confirmation by the end of the weekend, 3rd November.
Nothing arrived.
I went back to the store on 10th November, by this time, very disappointed, and spoke to the manager, who then printed me a copy of my order.
The only communication I have had is this request for a review. I am awaiting my new sofa with a certain intrepidation....
29 oktober 2024
Antwoord van poltronesofà - Ipswich
Good Morning Jenny,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry that you did not receive your order documents from us. At the time of your order we were updating our systems and apologise that this has not arrived with you.
I have requested for a copy of this and will have it emailed over as soon as possible
At the moment your order is estimated to arrive with us around 17/01/25 so once ready for delivery we will contact you to advise further.
Many thanks
Lynsey - ScS Social Media Team
Friendly helpful
Friendly helpful. Let you look around when I said I was just looking, once I decided on what I waned they were helpful
3 december 2024
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
You were very good
30 november 2024
have spoken to your customer service…
have spoken to your customer service team 3 times about my email order the deposit was I paid was 10pounds less was told the shop would contact me but nothing
26 november 2024
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The sales guy was very knowledgeable …
The sales guy was very knowledgeable about the sofas very helpfull and fave me time to decide what sofa I wanred
3 december 2024
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Customer service in store was excellent…
Customer service in store was excellent but we have still not received email confirmation of our sofa order, despite querying this in store and being told the ‘systems are being changed over’, we still have no confirmation
26 november 2024
Antwoord van poltronesofà - Ipswich
Good Afternoon Kai,
I hope you are well and thank you for your review.
I am very sorry to see you are still waiting for your order confirmation to be sent. I will pop an email over to our IT team for this to be generated and sent to you.
If you have any further questions or need any additional help please contact us on 0191 731 3300 or email socialmedia@scs.co.uk and we will be happy to help.
Kind Regards
Tegan
Customer Experience | ScS
Great experience
Great experience - couldn’t fault the sales staff or delivery staff
30 november 2024
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Everything was made very easy
Everything was made very easy, from purchasing to delivery.
Delivery guys were in and out in 2 minutes and very friendly and helpful
30 november 2024
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great Service and information
After looking at a few settees in various stores, we went into ScS, and after asking what we wanted and needed, Simon assisted us with our new buy of a 3seater G-Plan and a G-Plan chair. Very Happy with our choice. Delivered and put together this morning by Gavin (Man with a Van). All in all Very happy with the service by both gentlemen.
11 november 2024
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Extremely helpful!
Simon and Chris were extremely helpful with putting the couch in my house! They even placed protective material on the floor to prevent any damage to our carpet. They also removed all packaging too! I’m very pleased with the delivery and couch itself!!
11 oktober 2024
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Charlie and Chris
Quick installation, mess free, and lovely lads
9 oktober 2024
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellant customer service …
A fantastic service by Bailey and his manager Simon we only went in to browes and came out with 4 chairs which were in the sale, excellant condition and and a very good make .Bailey went the extra mile , both sellers are a credit to your company
8 oktober 2024
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ten out of ten for excellent service
We were very impressed with the service we received from Bailey at the Ipswich store today. He was polite, friendly and extremely helpful without being pushy. As testament to this, we purchased a sofa there and then.
4 oktober 2024
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from start to finish
Great service from start to finish. From Bailey who helped us with the sale and Alex and Paul the delivery crew who were professional, on time and lightning fast. Great 2 seater and 3 seater :)
2 oktober 2024
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Super service
Super service, really good crew and super helpful.
2 oktober 2024
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Chris and Charlie- Very quick and…
Chris and Charlie- Very quick and efficient delivery
27 september 2024
Review zonder uitnodiging
Antwoord van poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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