Very helpful and informative when in the store. This kept us interested in the sofa we first took a liking to, but didn't want that material finish. Kept informed of progress and delivery with an ef... Toon meer
Locatie
Wijzig locatie2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB
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Lees wat reviewers zeggen
Pleasent expreince from purchasing to delivery. Sales people were infomative and easy to deal with, answered all queries. Delivery team were caring and efficient. Only downside is they do not offer r... Toon meer
Sofas arrived on the date provided but delivery time kept changing on the day, so ended up staying in all day as they arrived at 6.30 pm instead of the 3pm quoted at first, the delivery men were lovel... Toon meer
Bedrijf heeft geantwoord
We visited the Wednesbury store last Saturday (24th July) and received brilliant support and service from a lovely member of staff named Julie. She helped measure up a variety of sofas as we consider... Toon meer
Bedrijfsgegevens
Over poltronesofà - Junction 9
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, Verenigd Koninkrijk
- 0121 506 1760
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good service
25 juli 2026
No pressure from the salesman they were…
No pressure from the salesman they were helpful and pleasant and we got what we wanted
22 juli 2026
Excellent service
Excellent service from start to delivery. The customer assistant was lovely I think her name was Julie very friendly and helpful and the delivery guys were great too very highly recommended 5*
2 juli 2026
I found that the gentleman who dealt…
I found that the gentleman who dealt with my order was very friendly and helpful and i felt very comfortable ty
21 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Accommodating but only after I refused…
Accommodating but only after I refused to make a second phone call. Delivery drivers were an excellent team.
18 juli 2026
Antwoord van poltronesofà - Junction 9
Good Afternoon Veronica,
I hope you are well and thank you for your review.
I am pleased to see that overall you had a positive experience and that everything went well regarding your delivery.
We appreciate your feedback and will ensure that this is passed on to the relevant team, to help us improve our customer experience moving forward.
Thank you for your order and I hope that you are enjoying your new furniture.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Confusing communication but great service
I was sent an e mail the previous evening to say delivery would be next day . Was promised a text before 7am to confirm more accurate time . Didn't receive text but e mail sent to say delivery would be between 0745 and 0800 . Delivery came at 0720 . Crew were very quick to install sofa and were finished by 0745 . Glad they came early in the morning
21 juli 2026
Antwoord van poltronesofà - Junction 9
Good Afternoon Mr Russell,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry that you did not receive the text message regarding your delivery as expected and apologise that there was a slight change in the times on the morning.
I am pleased to see that they did install your furniture quickly and hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The two young men that delivered our…
The two young men that delivered our furniture where very efficient and put my furniture where I wanted it the delivery was on time and the young men were very polite and professional
22 juli 2026
Prompt delivery within time frame
Prompt delivery within time frame, professional, polite, two absolutely lovely gentlemen, couldn't do enough, highly recommend
22 juli 2026
I was contacted well in advance of the…
I was contacted well in advance of the delivery informing me how far they where away and the estimated eta, on arriving at my destination i was greeted by the driver and his mate, who where very polite, they proceeded to remove the packaging and bring in my delivery, they took care in unwrapping the items and also bringing it in my property, they positioned exactly where I wanted, a fantastic crew which made the experience a pleasure
22 juli 2026
The staff at the shop were very helpful…
The staff at the shop were very helpful the men who delivered the suite were very good
The issue l had was the communication from the company
Having received a text on 15th July to inform me that the company would texted me the night before the 17thJuly to comfirm if am or pm delivery slot then an hour before the actual delivery would text me when an hour away
None of this happened but fortunately we were in when they arrived
17 juli 2026
Antwoord van poltronesofà - Junction 9
Good Afternoon Alan,
I hope you are well and thank you for taking the time to leave us your review.
I am pleased to see that you found the team to be helpful however I apologise that we did not meet your expectations regarding the communication around your delivery and the timeslots.
I am sorry if this caused any inconvenience and I will certainly pass on your feedback to the relevant teams to help us improve our customer experience moving forward.
We hope that you are enjoying your furniture and thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Delivery men very polite and helpful no…
Delivery men very polite and helpful no complaints
15 juli 2026
My sofas delivered on 14 July when they…
My sofas delivered on 14 July when they assembled it v found out all the 3 sofas had fault on arm rest they were uneven very disappointed I have reported to their office they will sort it out
14 juli 2026
Antwoord van poltronesofà - Junction 9
Good Morning Jasbir,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns with your furniture on all sofas and I can completely understand how disappointing this must be for you.
Looking over the notes I can see that an email has been sent to you, with a link to our contact form. This allows you to submit all of the information to us so that we can review any issues and advise regarding the next steps.
If required the link to the form is https://enquiries.scs.co.uk/
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
TREATED VERY WELL
13 juli 2026
Antwoord van poltronesofà - Junction 9
Good Afternoon James,
I hope you are well and thank you for your 4* review.
We’re pleased to hear you had a positive experience in store.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
On entering the store we were made very…
On entering the store we were made very welcome and given a bottle of water as it was very hot outside.nothing was too much trouble and was given all the help we needed .the staff were lovely
17 juli 2026
Staff were really friendly and helpful.
Staff were really friendly and helpful.
Left us alone to look around , we didn't feel pressures and harassed into buying something we didn't like.
staff had a good knowledge of the furniture.
17 juli 2026
Antwoord van poltronesofà - Junction 9
Good Afternoon Eileen,
I hope you are well and thank you for sharing your feedback.
We’re pleased to hear you had a positive experience in store and found the team to be friendly and helpful. We appreciate your comments and will certainly pass this on to the team.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Baljinder was very helpful and kind
Baljinder was very helpful and kind. He was very patient with me and showed me each recliner. 10/10
11 juli 2026
Great service from store manager Suki…
Great service from store manager Suki asked all the right questions and knew exactly what sofa to show us
12 juli 2026
Delivered the sofa sooner than expected…
Delivered the sofa sooner than expected but didnt deliver the coasters and care kit so cannot move the heavy chairs in fear of ripping our new carpet only to be told we wont get them delivered until the end of the month aside from that the new sofa is great.and the service we received in store and the staff were really helpfull.
15 juli 2026
Antwoord van poltronesofà - Junction 9
Good Afternoon Mr Burns,
I hope you are well and thank you for your review.
I am so sorry to see that your care kit and glides for the feet were not delivered with your furniture and please accept my apologies that you have needed to chase this up with us.
I have notified our Distribution Centre and asked that these are delivered for you as quickly as possible.
I am pleased to see that you did have a positive experience in store when the order was placed and that you found the team to be helpful.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent delivery and on time.
Excellent delivery and on time.
Service we received was exemplary.
14 juli 2026
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