We were greeted by Nick on entry to the store. Nick was very friendly and welcoming. He briefly introduced himself and the store and left us to look around. When we had questions he was on hand and pr... Toon meer
Locatie
Wijzig locatieCrossley Retail Park, Carpet Trades Way, DY11 6DY Kidderminster, Worcestershire,, GB
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Lees wat reviewers zeggen
The shop assistant was super friendly and helpful. The store was inviting with lots of options. The reason it’s 4 stars and not 5 is because there was a very hard sell for the aftercare insurance wit... Toon meer
Bedrijf heeft geantwoord
Delivery great but we did not receive our care kits for the sofas and there was a stain on one of the sofa legs, this has been reported. Also noticed that the electrical mechanism on the one recliner... Toon meer
Bedrijf heeft geantwoord
Ordered in May & spot on with delivery time. Good notification of when delivery would be from driver. Very happy with the staff in Kidderminster store.
Bedrijfsgegevens
Over Poltronesofa - Kidderminster
Geschreven door het bedrijf
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Geschreven door het bedrijf
Contactgegevens
Crossley Retail Park, Carpet Trades Way, DY11 6DY, Kidderminster, Worcestershire,, Verenigd Koninkrijk
- 01562 513920
4,7
Uitstekend
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
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Very helpful
Very helpful, took me around showed me a lot of couches! Showed me what was available, and helped me choose the right one for me!
3 juli 2026
The man in the store was very polite…
The man in the store was very polite and helpful.
The delivery and assembly men were excellent
Thank you
4 juli 2026
A pleasant store and experience
We were greeted by Nick on entry to the store. Nick was very friendly and welcoming. He briefly introduced himself and the store and left us to look around. When we had questions he was on hand and provided all the information we needed. We decided to purchase and Nick explained in detail the pricing, options and delivery. A few clicks later our new sofas were on order.
27 juni 2026
Ordered in May & spot on with delivery…
Ordered in May & spot on with delivery time. Good notification of when delivery would be from driver.
Very happy with the staff in Kidderminster store.
2 juli 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Poltronesofa - Kidderminster
Ciao Warren,
I hope you are well and thank you for your review.
We are very pleased to see that you had an overall positive experience with us and are happy with your sofa.
All of our furniture is made to order which is why we provide an estimated lead time for the delivery. I am sorry that the wait time was a little longer than you may have hoped for.
Thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
SCS Poltronesofa Kidderminster
We arrived at the Kidderminster store to browse for a new sofa and chair for our living room today. We were greeted by a lovely young lady called Steph. She was very welcoming and had a lovely smile too!! We looked around for a while and found a corner sofa we liked. We sat in it and really liked how comfortable it was. Steph then came over and led us through everything we needed to know and the offers that were available on this sofa. She described everything with great knowledge and answered all our questions. Not once were we rushed by her she gave us space and time to ponder things over, which my wife and I really liked a lot. We have decided to buy the sofa and a chair and again this was dealt with efficiently and take us through all the steps brilliantly!! Steph is a lovely person who was pleasant through out and our experience was fantastic in her company. SCS, you have a gem of an employee on your hands indeed!!!
Thank you.
28 juni 2026
Review zonder uitnodiging
Went to our local Kidderminster store…
Went to our local Kidderminster store staff were helpful without being over bearing or pushy showed us all options both in seating arrangements and materials available. Matthew was most helpful and allowed us to take our time to make our final decission
22 juni 2026
Be wary of additional extras!
The shop assistant was super friendly and helpful. The store was inviting with lots of options. The reason it’s 4 stars and not 5 is because there was a very hard sell for the aftercare insurance with a lack of transparency that it was added on to the order without explanation. I really had to be on the ball to notice it had been added and quite firm that I didn’t want it!
The sofa we chose was very reasonably priced and I’m looking forward to receiving it.
25 juni 2026
Antwoord van Poltronesofa - Kidderminster
Good Afternoon Zoe,
I hope you are well and thank you for your 4* review.
I am pleased to see that you found the assistant in store to be friendly and helpful on your visit and that you were happy with the options that we had available.
I am very sorry if you felt any kind of pressure with regards to purchasing the additional insurance package, this is not the experience that we would want for our customer and I will pass on your comments to the store so that we can make improvements moving forward.
Thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
delivery of furniture…
delivery was very good took care when delivering my furniture.staff friendly and helpful.
21 juni 2026
Very helpful....
20 juni 2026
Knowledgeable and friendly service in…
Knowledgeable and friendly service in the shop without being pushy.
23 juni 2026
Gemma the sales consultant was…
Gemma the sales consultant was excellent & professional not pushy very polite & helpful. She was very thorough & explained everything to make sure that we understood everything.
19 juni 2026
Professional & friendly
Everything went seamlessly. Two great guys - Tanveer & Steve, professional and personable. And, of course, the absolute star of the show was the FABULOUS SOFA. Thank you
21 juni 2026
Delivered close to the promised date…
Delivered close to the promised date and assembled in the room to a good standard.
20 juni 2026
Frist all we had no noteferction…
Frist all we had no noteferction about the sofa coming so had to rush to get old out that no good enough and then the staff on phone phone to Kidderminster stall trying sort was very rude his name was matt and once they brought sofa we noticed after they gone they damaged our walls we just had nocking the paint work off
16 juni 2026
Antwoord van Poltronesofa - Kidderminster
Ciao Mrs Jones,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed with your delivery experience and were not notified in advance that the furniture would be arriving.
Please accept my apologies for any inconvenience caused as I can appreciate that this must have been frustrating for you.
I am sorry also to read about the damage to your wall. If required you can certainly log this with our aftercare team however any property damage must be logged within 2 days of delivery as per your terms and conditions.
You can use the link below to submit the form:
https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Delivery great but we did not receive…
Delivery great but we did not receive our care kits for the sofas and there was a stain on one of the sofa legs, this has been reported. Also noticed that the electrical mechanism on the one recliner sofa is very juddery and the sofa seems to lift when the recliner is replaced. This is going to be reported
12 juni 2026
Antwoord van Poltronesofa - Kidderminster
Ciao,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that your care kit was not delivered with your furniture and can confirm that we have notified the Distribution Centre of this, and asked that it is posted out as soon as possible.
In regards to the concerns with the sofa, we have received your contact form and a service has been raised. The details have been passed on to the 3rd party technicians at Emmiera, who will reach out to you over the next 3-5 days regarding the next steps.
Again I am very sorry that you have this concerns and rest assured we will look to resolve it as quickly as possible.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The staff were very helpful,explain…
The staff were very helpful,explain everything from start to finish and now can't wait to be delivered soon!
11 juni 2026
Great service
We were very happy with the range of sofas on offer, to be able to choose our favourite sofa to then be told we could get £300 off the final price was fantastic. The lady that served us was very knowledgeable and very helpful during the whole process.
9 juni 2026
The young lady who assisted us was…
The young lady who assisted us was excellent, she answered all our questions and made our purchase a pleasurable experience
2 juni 2026
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