If i could give less than one star, then I definitely would. Ordered a footstool in December 2025, at the point of ordering we was told delivery would be within 8 weeks. Obviously not true, monday 13th april was the date we was given and so we arranged to make sure we was in all day to receive the delivery. We was able to track the delivery for a short period then it stopped, delivery could of been up to 7pm, Low and behold no call, no delivery attempted, wasted day. A call was made to them Tuesday to find out why this never arrived to be told, they don't know. We then rearranged the delivery for Saturday 18th april, we got a time window of between 1pm & 7pm, then on the day it changed to between 2:50pm and 3:10pm, once again tracking stopped, no phone call no delivery attempted. Another wasted day.
The worst customer service, can not get hold of anyone via any telephone number listed, would never order anything from this company again and certainly would never recommend to anyone, for the length of time we have waited for a footstool its beyond belief, that we still don't have! Time wasters!

Very poor after sales service, extending delivery date even though ordered sofa late December from Scs Leeds.
I could renovate a full house in the time it taking them to knock up a sofa.
A far cry from the 8weeks as advertised by the sales person. Right said Fred,lets have another cup of tea comes to mind.
I certainly wouldn’t recommend this company.
Edited…
The only time you get any response from Scs is through trustpilot. Bit of a far cry from the sales advisor telling me 4-8 weeks.
It’s very tempting to sit outside the store with a large notice board showing a link to people’s comments.

Absolutely shocking from start, the sales person Absolutely shocking, i wanted to apply for finance, he lied and said i couldn't under a 1000, he never put the information down for the poor delivery guys that I lived on first floor and had a stairlift, so the delivery guys had to do far more than was expected when they got here, but they were outstanding!!

I am a bit early on my review. The problem i have is the delivery guys could not get it through our door, didn't attempt to angle it through the door they took pictures and it went back. Sat on garden chairs now, couldn't get in contact by phone no answer, so drove to the Birstall store, I'm awaiting a phone call from Syed tomorrow regarding a re delivery, i have cctv footage of the attempted delivery. Don't know who's at fault but I hope it gets resolved very quickly,

Ayaz was fantastic and helpful

PLZ CHECK ALL REVIEWS BEFORE BUYING CHECK OUT THE GOOGLE REVIEWS AS WELL

We recently purchased sofas from ScS and I would like to start by saying the customer service from the salesman in store was excellent. He was professional, helpful and made the buying process smooth and pleasant.

Unfortunately, after placing the order, trying to arrange an early delivery became extremely frustrating. Due to unforeseen circumstances, we genuinely needed the sofas a little earlier and I contacted the store several times to request this. I was told on more than one occasion that the request would be forwarded and that someone would get back to me — however, nobody did.

Calling the store is very difficult as the phone is rarely answered. I understand staff are busy, but I left messages requesting a call back and did not receive any response. When contacting customer service, the waiting times were very long. I was again told that a request had been put forward, so I waited patiently, but there were no updates, emails or follow-up calls.

When I chased again, I was then told that nothing could be done. The lack of communication was disappointing and quite stressful. While the in-store sales experience was excellent, the after-sales communication regarding delivery has not been satisfactory.

I hope this feedback is taken on board to improve communication and follow-up for future customers

My wife and I visited SCS on Sunday afternoon and we were so impressed by the knowledge and service of the very highest standards given to us by the salesman MK , with so many sofa shops on this site service like this is stand out and is money in the bank for the company. Please pass on our thanks and good wishes to MK .

Ayaz coped very well with dealing with all of our questions, great customer service, professional, patient and courteous. We were very impressed and are very grateful for all of the help we received. We would definitely come back for future purchases.

Ayaz couldn’t do enough to help us choose the perfect combination of sofas, chairs, footstools etc. We are really pleased with our choices and he moved things about, brought over different fabrics etc. to help make our decisions. He was very friendly and really helpful.

The 2 guys doing the delivery introduced themselves and checked the room they were going to put the furniture in. The worked quickly and efficiently and tidily. They checked everything worked correctly and were very patient and helpful when I kept asking them to move things around. They were very friendly and helpful.

Cameron sourced us a good deal and he was very knowledgeable he actually was at the Wakefield site but then came to the Birstall store where we met him again and he managed to close a deal with us.

Excellent delivery thankyou Liam and David

Daniel and Marc were extremely lovely guys, very polite and very helpful

Nabila at the Leeds store was really helpful, showing us different options which would suit the size and function we needed. She talked us through everything clearly from the fabric to finance and double checked everything was as we wanted. The sofa was expected in March but actually arrived early February which was great for us.
The delivery team, Mervyn and Tom (as the text told us) were friendly and efficient - even when they were required to carry the sofa around the back of the house and fit it through a fairly narrow door. We received a time slot in the morning and even though they were delayed we received a phone call to say when they were an hour away.
So far we are pleased with the quality and feel of the sofa bed, we hope it will stand the test of time but shall have to wait and see!

Very helpful Ayaz was very patient helped with any questions we had. Looked at multiple sofas and helped us find the best sofa for us. Very informative should be recognised a value member of your team

The sofa was delivered on time, as ordered and was assembled by the delivery guys. Fully informed of the time of delivery and regular updates given. Excellent service.

Do not pay them a deposit, promised a refund of our deposit which we paid a year ago. Even after calling at the store and being shown the refund request that the manager has processed. Now we have had to issue court proceedings in the small claims court. They now claim our contract isnt able to be cancelled, that’s not what the contract we have seen says. Thanks for the reply, the store dont answer and when i have called in to see them, they have shown me the deposit being requested from Head office, but it never arrives.

Please avoid this company.
Unfortunately after my 1st delivery things went downhill...our 2nd sofa and the large foot stool had to be returned due to so many problems that we encountered.
The quality of sofas absolutely shocking, problems with fitting inside the property.So many new delivery dates arranged and finally we end up with the damaged 2nd sofa. Endless amount of store visits, emails to SCS & finance company caused so much stress. Finally after so many weeks of stress we got our refund.
Now our sofa bed is showing signs of significant sagging after only 4 months of using. This indicates manufacturing issues and poor-quality & low-density foam. I am absolutely appalled .... never again!

I was kept informed about the time of the delivery. They arrived in that appointed time and were pleasant, polite and careful.