The delivery was spot on time and Darren and Harry were great. They unwrapped our sofas carefully and brought them in and set them.in place

Massive choice and exceptionally helpful staff. Made the whole experience really good. Would highly recommend.

As i were at work my husband took over the delivery of the suite .
Absolute excellent customer service very helpful staff members assertive as my husband said thankyou for your service 😊😊😊

The delivery of my satee was superb. The satee was delivered at the specified time. The men where polite and put the satee together quickly and tool all the packaging away

Arrived the day it should both delivery men were carful and took all packaging away with them.

The two men who delivered our furniture were very very professional, helpful,happy and took all packaging away.
The only problem was the system, we got a message that said the furniture would be delivered 10.50 -11.20. That continued until around 2pm when we got a call to say they would be with us in about half hour.
Up to that phone call nothing on the tracking changed. We are both nearly 80 and my husband was getting very anxious and wanting me to phone all the time. Is there no way to keep tracking up to date with what is happening. Thankyou

Lovely suite but not shown how to operate recliners on battery

In store we had a really friendly experience, places like this usually feel very high pressured and like you’re being watched/followed but this was extremely relaxing. The gentleman that served us was at hand if needed but respected our space as we browsed. The delivery crew were fab, they rang ahead and when they arrived they were extremely respectful of our home while being really warm and a good laugh as they set up our furniture then clearly explained everything before leaving. Wonderful experience all round :)

Really good service. Really happy with the order

Great experience in store , lady very Approachable, friendly and helpful only thing that spoilt the experience were delivery men rather unfriendly and stand offish which sort of took the polish off it .

Are sofa is great looks well finished and the delivery guys were polite quick and cheerful. A good experience.

Very poor delivery service. Bought a sofa. Was told it would come at 11am but then due to some error it was rescheduled for 5:30pm same day. Half an hour before the delivery i get a message saying it has been cancelled. The next earliest booking is in 2 week time. Nice sofas but poor delivery and customer support.

We were greeted as we entered the store, John looked after us at your birstol store near Leeds, the service was excellent, and I got what I wanted through his guidance!

Very attentive. Polite and helpful without being overpowered.

From when we walked into the store to
when we left felt all staff were attentive full of information and able to answer all questions asked

The sale man that served me and my daughter was very good , funny and extremely friendly. He made the experience easy and let me choose without any pressure. This man is a credit to your company . His badge name was MK .

He accommodated us well in the store with respect to our opinion. Treating us well fairly. As we entered the store, some of them looking only on us but this guy asking us and welcomed us. His name is Emmanuel.

Excellent service from Poltronesofa delivery team. Jonny and Liam delivered and assembled the sofa and chair with ease and was very respectful of my property while doing so. Great communication too, letting me know they were on their way well before they arrived.

In store display and advice given was excellent. Honest information re delivery times appreciated and arrived in good order on time with great comms from the team.