We dealt with Paula who listened to what we wanted and showed us just the right thing. Even though me and my husband had different preferences she found us something that suited both our tastes. She... Toon meer
Locatie
Wijzig locatieUnit 5A White City Retail Park, Chester Road, M16 0RP Manchester, Lancashire,, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had shopped around for a while before visiting the White City Store. There were plenty of styles to choose from and the sales rep Paula was extremely helpful when we explained what we were looking... Toon meer
Hannah at the Manchester store was very helpful, gave advice when asked, but did not hover. We ordered a sofa bed and a two seater reclining sofa. Both looked good quality and were very comfortable. I... Toon meer
Your colleague Paula made our visit to your White City Manchester very pleasant and welcoming , and allowed us to shop without pressure. We were guided to make the right choice of chairs for our ne... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over poltronesofà - Manchester
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Unit 5A White City Retail Park, Chester Road, M16 0RP, Manchester, Lancashire,, Verenigd Koninkrijk
- 0161 872 7820
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I extremely recommend them
I extremely recommend them. Nice welcoming, perfect guidance and
13 juli 2026
Nice experience.
Sales assistant very good and knowledgeable.
Quality products at reasonable prices.
Love to know the owners choice of scent in the shop, the whole shop smalls lovely.
11 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van poltronesofà - Manchester
Good Afternoon Mr Toyosaka,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with your recent delivery.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order with us and I hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The staff very helpful and didn’t run…
The staff very helpful and didn’t run over and say what are looking for my pet hate just left to walk and view
11 juli 2026
Antwoord van poltronesofà - Manchester
Good Afternoon,
I hope you are well and thank you for your review.
We’re pleased to see that you had a positive experience with us in store and found the team to be helpful.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The staff was friendly and explained…
The staff was friendly and explained everything as we required
9 juli 2026
Staff in store very helpful
Staff in store very helpful, however the e Mail detailing all charges was very confusing
3 juli 2026
Antwoord van poltronesofà - Manchester
Good Morning Mr Drew,
I hope you are well and thank you for your review.
I am pleased to see that you found the team in store to be helpful on your visit however I am sorry that you found the confirmation email to be confusing.
If there is anything at all that you would like to go over, to help clear this up, then please reach out to the store on 0191 7313300 and they will be happy to discuss this with you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Fantastic service
Fantastic service. Ben was so lovely and knowledgable. Great service and we’re very happy.
4 juli 2026
Fantastic staff
Fantastic staff. Welcome you and explain the different price label colouring ie. If its white then you can have it in leather etc. Let you walk around looking and occasional check up to see if you need any help. Such a nice approaxh. All were very helpful and I walked away to look elsewhere but no one near had the deal they did.
4 juli 2026
We were made to feel very welcome on…
We were made to feel very welcome on entering the store. The staff were very pleasant and most helpful.
In helping me match a colour and fabric for my recliner chair I purchased. It was a pleasure doing business with them and will certainly recommend them to family and friends if in the future they are looking to buy furniture.
25 juni 2026
Great experience overall
Great in store experience, Gurdit answered all our questions and showed us different models and colours.
Delivery was even better, Dave and Glenn did a terrific job in getting the two big sofas we ordered through our doorways. We really appreciated their patience and friendliness.
Would have been 5 stars if we had received the care kit or if anyone had followed up on our online request to receive it after the fact. Called the store but they said they don't deal with after care so looks like there is no way to get it :/
22 november 2025
Review zonder uitnodiging
Antwoord van poltronesofà - Manchester
Good Afternoon Alexandra,
I hope you are well and thank you for your review.
We’re pleased to see that you had a positive experience in store and appreciate the great feedback for our delivery crew also.
Please accept my apologies that you did not receive the Care kit with your delivery.
If you would like to send over a screenshot of your review, along with your order number or address and postcode to socialmedia@poltronesofa.co.uk and I can certainly arrange this for you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Delivered on time by two curtious men…
Delivered on time by two curtious men who did a good job. 👍👍
23 juni 2026
Informative and friendly ordering…
Informative and friendly ordering experience/procedure with Paula at White City, Manchester. Beautiful white leather sofa. Thank you Paula, I can’t wait to welcome my fabulous sofa.
15 juni 2026
Excellent service
Muhammed greeted us with a very warm welcome and was on hand to answer any queries, the purchase was hassle free and very pleasant
20 juni 2026
Donaron and Donavon did good.
19 juni 2026
When we arrived we were made very…
When we arrived we were made very welcomed but he wasn't pushy as it was hot he offered us drinks of water, the sofa we liked he explained everything about it all the information was understood, he was very helpful and friendly
14 juni 2026
Excellent staff
Excellent staff, Products, service and showroom.
Hats off to the staff for showing us around. It was a pleasure to meet them.
10 juni 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.