Delivery men, polite and helpful .
Thank you
Loving my new chair

As we entered the store we were welcomed to the store by Ryan who asked if we needed any help and if looking for anything specific. He explained how things worked, different sizes, colour and if we needed any help just to ask. We went around the store trying the recliner settees and Ryan came over to see how things were going. Offered a bottle of water which was nice as a warm day.
On asking questions Ryan was able to answer them, we picked a sofa we liked.
Paying and sorting out the delivery was straight forward.
We look forward to receiving our new settee.
It was good to visit as store ,be given advice when needed and not feel pressured.

Veru pleased with our purchase,the assistants on store couldn't have been more helpful. Their delivery process was really good, I was informed at every stage, the guys who delivered our furniture were really helpful, unpacked and assembled everything and took away packaging. Really good experience

Staff excellent

Lovely & helpful staff! Kane helped me the whole way through the process of picking the right sofa for me & took his time to go over, sizes, colours, delivery and payment options.

Instore sales team - excellent
Head office (delivery arrangements) -atrocious. Delivery emails not sent finally recd text at 1630 day before scheduled delivery. Phoned and cancelled deliveryfor that date. Still recd texts on the day notifying delivery to be made that date. Rang to verify delivery was told delivery would take place. Day wore on and delivery not made. Rang again and spoke to extremely unhelpful and rude staff. Arrangements made for delivery in two weeks hence. Delivery pn the day was excelleny

Shaun at the sheffield drakehouse store was incredibly welcoming, very helpful and made the whole experience a pleasure

Friendly delivery people professional service

Knowledgeable, helpful, friendly staff.

Every thing went fine with my new Sofa & armchair delivery, both of the guys who delivered it were very friendly and polite,

The initial purchase experience was good. Not too much selling but attentive when required.
We ordered two identical sofas.
Once paid for we heard absolutely nothing for around fifteen weeks. No updates, no we are expecting your order, nothing.
Then suddenly an e-mail that our sofas would be delivered on a Friday (we think ) at least a week overdue.
My wife arranged to be in. An email and text message arrived on the Thursday giving a 5 hour approximate delivery window. It stated that we would receive a more accurate time before 7am on the Friday.
Friday came, 7am came and went. Nothing. Again no communication.
At around 2pm we eventually managed to speak to someone who said they would be delivered but didn’t know when.
The delivery driver called about 15 minutes later to say they had a cancellation and we would be next.
The delivery guys were fine, tidy and polite and careful with our new furniture.
The sofas are good, what we ordered and look as we imagined they would.
The experience is slightly tarnished by the overdue delivery and the fact there is no communication. It is a big ticket item and 4 months without hearing a word is not great service in my opinion.
The product is fine and will hopefully give years of service.
I would be hesitant about repeating the experience. That said the product is as nice as the one in the showroom so if you are prepared to wait without updates you should eventually get what you wanted.

The shop smelled great
The staff was great
Very helpful
Very good experience

Spent almost £4000 back in 2024 on a 3 seater sofa a chair and a footstool and paid for the top whack warrenty to cover anything and everything as it was sold to me, i have gone to make a claim for a few issues that are structural to be told that castelan dont cover structure defects and to go to back to SCS, so i called SCS and they want £75 to come and have a look, when i purchased the furniture i was told the policy covered everything that could possibly go wrong, you miss sold this policy and i want my defects rectifying i refuse to the pay any extra, liars

Reply,

Ciao media team

The sales rep told me the warrenty covered for everything that could possibly go wrong with the furniture and we trusted what he said. We were the first customers on opening day in the Sheffield store so maybe your rep wasnt clued up enough on the warrenty side of things and didnt know what he was selling. Yes the terms and conditions may say this but we took the reps word for it so we were miss sold i can also see there are other scs customers that have posted on trust pilot with the same complaint about the policy so it looks to me your reps either dont know what they are doing or are just lieing to get the sale. You miss sold the policy and you should fix the fault free of charge. I will be taking this to the ombudsman if this is not resolved soon thanks

Just a quick google search to see if i can claim for miss selling of a warrenty and this is what it said.

Yes, you can absolutely claim if a sofa warranty or extended warranty was mis-sold to you. If the sales team pressured you, provided false information about what the warranty covers, or lied about it being legally mandatory, you can demand a refund of the warranty premium, cancel the policy, or claim for repairs.

Look forward to your response

Every thing was done on time ,The delivery men were very polite and helpful.

Sales assistant was very welcoming and informative and made our experience a lot easier.

Delivery and guys delivering was great the only very slight issue was a plug adaptor that was attached to a decorative set of lights we had around an internal plant was broken when installing the sofa. Other than that there was no problems

Ryan was very helpful without being pushy. Let him know what measurements we had and what we wanted he showed us what was in our size then let us wander around. Once we were ready he completed the sale.
The showroom was very well laid out and inviting.

My experience was from walking in it smelt so beautiful and the man who served me was so helpful and polite foud it to be a lovely experience

The sales assistant was so warm and friendly ,there was no pressure to purchase ,he gave us some help with our home seating plan as we wanted to make use of both sofas . He went over and above to answer any questions . He even took me to daylight to choose my colour of leather . We were so pleased we were served by him

The delivery guys were great bit of a long wait for delivery but worth it