we bought a setee unit from scs earlier in the year and was very happy with the salesman Sean he was very knowledgeable and very helpful, after delivery that was carrier out by your delivery guys that was very well done bringing all the units up the stairs on a very hot day, we decided to add another unit so went back to your Hedge End store and found Sean who was again very helpful in finding what we had bought and ordered the unit, very pleased with Sean and the store and the delivery guys. great service all-round.

your sales assistant Diane was very helpful when I was choosing my sofa and went out of her way to supply sample materials to choose and was very informative regarding styles of sofa and how we could change them. I was very impressed with her knowledge and would definitely recommend your store at Hedge End as very welcoming.

We had placed an order for a sofa and chair but on getting home realised it may not fit through our front door. We got in touch with Poltronesofa Gedge End where we had placed the order and spoke to a lovely lady called Diane. She asked us to go in and ask for her and she would help sort our problem out. She was the most helpful member of staff at Hedge End and took the time to go through all our problems regarding size and explained our solutions. We left the store feeling relieved that she had removed all our stresses and found a brilliant solution. Well done to Diane who is a credit to Poltronesofa. A first class member of the company and deserves all the praise she gets. Fabulous and thank you Diane

Kept fully informed of delivery schedule with reliable information. The 2 guys who delivered the Sofas we efficient, professional and friendly - well done!

Sales person was very helpful and gave sound advice when choosing our two, three seater leather settees.
The delivery crew arrive on time and we were advised in advance about the delivery window. They took great care unpacking and assembling the two settees and removed all surplus material. They were polite, courteous and efficient.

The service was personal and very professional, the staff took their time to listen & assist in choosing the right sofa & colour scheme.

The two people that delivered our furniture were very nice they messaged me to let me know when they were on there way and kept me notified right up to the delivery very polite people couldn’t fault them at all great service from beginning to end!!

The guys that delivered my sofa or absolutely fantastic very friendly and they got on with the job

All Good , efficient,clean and tidy ,packing’s removed ,
Operating instructions give .Excellent service

A very pleasant salesman think his name was Mark.

Everything has gone smoothly from

Our buying experience was spot on the guy was so polite and friendly, and when we got our suite a few months later the delivery was top draw the two guys were great they respected our property and were done in moments. I would recommend poltronesofa 100% to anyone the whole buying and delivery was brilliant A++++

I was kept informed about the arrival of the chair and it came exactly when they said it would,very efficient delivery men,soon had the chair up and running .

So incredibly impressed with this company. From the moment I entered the showroom, to the final delivery, the service has been proactive, timely and professional.
Excellent guidance in store, constant updates and an amazing delivery team who were outstandingly courteous and efficient.

The delivery team were friendly and did a good job, but the sofa itself was a bit disappointing. It arrived with some discolouration, and the decorative trim on one of the sofa legs had already come off, which isn't what I expected from a new sofa.

I also think the shop needs to pay more attention to the delivery details customers provide. I explained when I placed the order that access to my property would be difficult, but it didn't seem like that information was passed on. It made the delivery harder than it needed to be.

Gave notice of delivery early. Fine tuned deliver evening before. Arrived at allocated time and installed in good time. Checked all was working and cleaned up wrappers etc.

After a long day of looking for a new sofa, the wife and I were getting annoyed and bored. That was until we met James our salesman. After telling him the measurements of our living room and what we were looking for, James being the knowledgable, kind and professional person that he is, found us the perfect corner suite for our home. If ever we were looking again in the future, we will most definitely return. 5* service

No pressure in the store to buy anything, they were able to answer all our questions. Delivery was as promised and the delivery staff were very respectful and efficient despite the heat!