The salesman asked what we were looking for I explained what we required I did say no reclining sofas.He showed us a lovely range of options. As we were deciding I sat on a sofa not realising it wa... Toon meer
Locatie
Wijzig locatie3B Staples Corner Retail Park, Geron Way, NW2 6LW London, Essex,, GB
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Lees wat reviewers zeggen
Had a great experience at the staples corner branch. We met Jay, really helpful, polite and understanding. My dad is an older man who needed a comfortable arm chair but one he could get up out of... Toon meer
Mohammed the salesperson was an incredible help to us, when deciding our sofa. It was our first time so shopping and he made sure we made the right decision on space whilst not compromising on the... Toon meer
I am Italian, therefore I choose poltrone sofa, I came home after they assembled my sofa and there was no car at all. I just painted all the walls white and everything is scratched and marked with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over poltronesofà - Staples Corner
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
3B Staples Corner Retail Park, Geron Way, NW2 6LW, London, Essex,, Verenigd Koninkrijk
- 020 8208 4090
4,2
Goed
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pleased with delivery as the team were…
Pleased with delivery as the team were great who delivered my sofas, but not happy with after care as missed out sofa gliders and after many phone calls i was told they would get back to me but few weeks later still no call back have heard nothing I went out and had to buy my own gliders with my own money even though i paid for them at the store.
1 augustus 2026
Antwoord van poltronesofà - Staples Corner
Good Afternoon Praful,
Thank you for your feedback.
I am pleased to see that you have had a positive experience with us and that the Delivery Crew provided a goods service for you.
I am sorry that there has been an issue in regards to the glides purchased and that there has been no communication back to you after being advised that you would receive a call back which has resulted in you having to purchasing more glides.
I will chase this with the Store to query what has been going on with your account and chase the call back for you
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Antwoord van poltronesofà - Staples Corner
Good Afternoon,
I hope you are well.
We’re sorry to hear that you were unhappy with the service you received. We always aim to provide a positive experience from purchase through to delivery and aftercare, so it’s disappointing to hear we’ve fallen short on this occasion.
We appreciate you taking the time to share your feedback, and we’ll ensure your comments are passed on to the relevant team.
Kindest,
Tegan - Poltronesofa at ScS
Social Media Team
I am Italian
I am Italian, therefore I choose poltrone sofa,
I came home after they assembled my sofa and there was no car at all.
I just painted all the walls white and everything is scratched and marked with black.
Even my e trance white door is dirty with hands print of black and I will have to pay to refresh the white colour everywhere again.
So disappointed!
9 juni 2026
Antwoord van poltronesofà - Staples Corner
Good Afternoon Vito,
I hope you are well and thank you for taking your time to leave us a review.
We’re very sorry to hear about the condition in which you found your home following the delivery and assembly of your sofa.
We understand how disappointing and frustrating this must have been, particularly after recently having your walls painted.
If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Did not get a time slot the night…
Did not get a time slot the night before. Delivery crew contacted us twice with progress report. Delivery was very professional.
8 augustus 2026
They were friendly
They were friendly, not pushy and gave good advice
My wife wanted the sofas at a later time in the year but I persuaded her to come because of the friendly atmosphere
30 juli 2026
Antwoord van poltronesofà - Staples Corner
Good Morning Emerson,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that our team made you feel welcome and that you appreciated their friendly, knowledgeable approach.
We believe customers should have the time and space to make the right decision for them, so it's wonderful to know you felt comfortable rather than pressured. It's especially pleasing to hear that the welcoming atmosphere encouraged you and your wife to visit sooner than planned.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Although I had gone in knowing what I…
Although I had gone in knowing what I wanted, your agent on the day helped me to come to a decision, but it took rather a long time. Once the choice was made, the financing, delivery and set up were a breeze. Two weeks in and the sofas are still a delight and being admired by family and friends. Thank you
26 maart 2026
Antwoord van poltronesofà - Staples Corner
Good Afternoon,
I hope you are well and thank you for sharing your feedback.
I am pleased to see that you had a positive experience in store and found the team to be helpful however I am sorry if this process did take a little longer than you may have hoped for.
Its great to see that you are so happy with your sofas and thank you for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Fantastic Product!
We bought a 3-seat reclining sofa and the product is fantastic - definitely worth the wait. The delivery team themselves were great too.
The only issue was with customer service ahead of the delivery. I called in advance to explain that we have a loading bay and asked if the drivers could park there and call me on arrival, since parking near our property is otherwise impossible. I was on hold for over half an hour, only to be told they could "potentially" leave a note for the drivers - but that it might take up to two working days to reach them through the system, so there was no guarantee they'd see it in time. In the end, they didn't take the message at all.
As a result, the drivers arrived later than the app estimated because they were circling to find parking. When they finally arrived, I explained about the loading bay and they had to move the van before they could bring the sofa in.
22 juli 2026
Antwoord van poltronesofà - Staples Corner
Good Morning Eleonora,
I hope you are well and thank you for your review.
I am pleased to see that you are happy with your furniture and had a positive experience with the delivery crew.
I am however sorry to read that your delivery instructions were not pass on to the crew when requested. I am not sure what has prevented this from happening when the information was submitted and can only apologise sincerely for any inconvenience that this caused.
I will ensure that this feedback is passed on to the relevant teams so that we can improve on this moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Service was good overall but delivery…
Service was good overall but delivery service could have been more solution-oriented. In the end, it was resolved but took unnecessary time.
8 juli 2026
Antwoord van poltronesofà - Staples Corner
Good Afternoon Jeff,
I hope you are well and thank you for your 4* review.
I am pleased to see that you had a positive experience overall however I apologise for any issues that you had come across regarding your delivery.
We appreciate how frustrating this must have been for you and is not the service that we would want for our customers.
Kind regards,
Poltronesofa at ScS
Social Media Team
Antonio helped myself and a friend find…
Antonio helped myself and a friend find a two seater sofa and an armchair. He gave us bottles of Italian water and patiently answered all our questions.
8 juli 2026
I am giving a 2 because I have had no…
I am giving a 2 because I have had no response back on when the Sofa is being dispatched and no response when I called and I have paid for the sofa in full
5 juli 2026
Antwoord van poltronesofà - Staples Corner
Good Morning Mr Wright,
I hope you are well and thank you for your review.
I am sorry to see that you are waiting on a response regarding your delivery date.
I have popped your details over to the store and asked that they reach as soon as possible to advise you further.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Ease of being allexceexceowed to walk around…
Ease of being allowed to walk around the store with no interference or pressure selling
Ease of buying and delivery
12 juli 2026
Marcin and Alexis delivered the order on time, without any problem getting it into the lounge and assembled it efficiently and quickly. They provided an excellent service.
Marcin and Alexis delivered the beautiful sofa bed on time, keeping in touch throughout the route. No grumbles as they brought the various heavy parts of the sofa up the 13 step flight of stairs into our Edwardian maisonette. I’m no time at all they had the sofa assembled and it looked amazing!! We checked the mechanism for the bed part and to see that it worked without any trouble - which it did! Alexis had thoughtfully placed the sofa bed in a centred position to avoid the furniture nearby when it was fully open when needed.
My only regret was that we were so excited about having this new comfortable, exceedingly well made, useful piece of furniture, that Alexis and Marcin left quickly and I would have liked to have given them a good tip before they left. It was a very hot day and I really appreciate their hard and efficient work in such circumstances.
11 juli 2026
The staff are very helpful and…
The staff are very helpful and efficient…The product are really nice..
7 juli 2026
Reclining sofas
They said they would be delivered early July and true to word they were they were delivered set up and given explanation of how to care for them great job
8 juli 2026
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