Disappointed with after sales. They couldn't deliver on due date because sofa was 'too heavy' and potentially 'too long'. They didn't even take the sofa out of the van. At point of sales access, ie... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie3B Staples Corner Retail Park, Geron Way, NW2 6LW London, Essex,, GB
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Lees wat reviewers zeggen
My experience was excellent was will informed regarding the product of my choice by your representative Jay. I now look forward to receiving the product in a timely manner. And seeing if the family pr... Toon meer
Had a great experience at the staples corner branch. We met Jay, really helpful, polite and understanding. My dad is an older man who needed a comfortable arm chair but one he could get up out of... Toon meer
Mohammed the salesperson was an incredible help to us, when deciding our sofa. It was our first time so shopping and he made sure we made the right decision on space whilst not compromising on the... Toon meer
Bedrijfsgegevens
Over Poltronesofa - Staples Corner
Geschreven door het bedrijf
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Geschreven door het bedrijf
Contactgegevens
3B Staples Corner Retail Park, Geron Way, NW2 6LW, London, Essex,, Verenigd Koninkrijk
- 020 8208 4090
4,2
Goed
1K reviews
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Th information about product
Th information about product, Helpful Saleperson, enough time to exmain the product and positive environmet.
1 juli 2026
They delivered on time were polite and…
They delivered on time were polite and quickly set up the sofa.
30 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Disappointed with after sales
Disappointed with after sales. They couldn't deliver on due date because sofa was 'too heavy' and potentially 'too long'. They didn't even take the sofa out of the van. At point of sales access, ie the fact that there is no lifts was discussed. I then received an email to say sofa was delivered when clearly it was not. Had to phone to find out what was going on, because no-one was updating me, only to be told I might have to pay extra for upholstery, I have not been given details of any upholsters, i was just told i have to 'pay extra'. Unhelpful with after sales, told to read the fine print, quite rude...
Got another delivery date now but not sure if it will happen, unless I phone them not getting any updates.
Left me feeling sick not knowing if any other issues will be handled with customer care in mind, probably not...
2 juli 2026
Review zonder uitnodiging
Antwoord van Poltronesofa - Staples Corner
Good Afternoon Usha,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed in the service so far.
I can see from the delivery report that the crew attended your address on 01/07/26 to attempt delivery however the furniture was deemed to be non-fit. The stairway was too small and there was no lift available to the 2nd floor for them to attempt another way.
I am sorry for any inconvenience that this may have caused.
We have provided the details regarding an upholsterer service in your area to dismantle the furniture however I can confirm that a 2nd delivery attempt has been booked in first of all as requested.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
excellent service so far
My experience was excellent was will informed regarding the product of my choice by your representative Jay. I now look forward to receiving the product in a timely manner. And seeing if the family product matches my expectations. So far first class service.
20 juni 2026
Good happy experience
I was given updates and delivery and installation was soothing and seamless.
Service and information at store was friendly, ghelpful and good.
18 juni 2026
Lousy company that Never gets back to you
Lousy company that Never gets back to you when you have a problem but there quick enough to take your money & give you NO customer service.
DON'T GO TO SCS / Poltronesofa there the same company if you want customer service.
THEY DON'T RESPECT YOU !!!
3 juni 2026
Review zonder uitnodiging
Antwoord van Poltronesofa - Staples Corner
Ciao Ian,
I hope you are well and thank you for your review.
We are sorry to see that you feel disappointed in your experience, this is not the service that we would want for any of our customers and apologise that you haven't yet been contacted.
If you have an issue with your furniture that needs to be logged then please raise this via our online contact form, on the link provided below.
This allows us to obtain all of the relevant information that we need to review and advise on the next steps as quickly as possible.
https://enquiries.scs.co.uk/
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
very high level of service
very high level of service, thank you for helping me choose a sofa for myself
16 juni 2026
The store experience was nice (a bit…
The store experience was nice (a bit overselling), but they said the sofas are gonna be delivered in 2-3 months, and there's been zero communication afterwards so far, except for 'the order accepted'. Hopefully, both will arrive at some point.
9 juni 2026
Antwoord van Poltronesofa - Staples Corner
Ciao Ksenia,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you haven't received any communication from us following the order that was placed.
This is showing as being estimated to arrive at our Distribution Centre around 11/09/26 so closer to the time, once the goods are ready for delivery, we will reach out regarding your delivery.
You should have received a copy of your order documents via email which confirms this information.
If for any reason you have not received this then please email me at socialmedia@poltronesofa.co.uk and I can ensure that this is sent over.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good service the salesman was very…
Very good service the salesman was very helpful
11 juni 2026
The furniture is unique and top class
The furniture is unique and top class, you can feel the Italian design and craftsmanship
Staff very helpful _ Lenos spent a lot of time to understand our needs and explain everything in detail
Thank you Lenos and team
29 mei 2026
My sister and I was treated with…
My sister and I was treated with respect and understanding. JAY help us and was on point. Delevery in 13 weeks. Happy days
Cheers
Mark and Sonia
21 mei 2026
Mo was very helpful and very easy to…
Mo was very helpful and very easy to deal with, service was great, ordering was easy, just waiting for the delivery now!
21 mei 2026
Unexpected £300 Charge – Aggressive Customer Service
I recently placed an order with Poltronesofa (Order No: S0058-1000503697).
I paid £129 for delivery and installation, as stated in my contract and on their official website.
However, I was later asked to pay an unexpected additional £300, which was never mentioned before signing.
When I questioned this, a staff member called from 020 8208 4090 and pressured me, even threatening to cancel my order if I did not pay immediately.
This behavior caused me significant stress. I am currently seeking resolution through the Furniture & Home Improvement Ombudsman (FHIO).
I want other customers to be aware that extra charges may be claimed aggressively even after the contract is signed.
19 mei 2026
Review zonder uitnodiging
Antwoord van Poltronesofa - Staples Corner
Ciao Mohammad,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion and that you have been disappointed in the service from store.
Looking over your order document I can see that the delivery charge of £129 was applied to your order at the point of sale.
It is noted that your furniture was deemed as non-fit on the initial delivery attempt by the crew. If this happens then we can recommend an upholsterer however this is at an additional cost to yourself. It is stated on your order document that any fit issues at the property are a customers responsibility.
Please accept my apologies for any upset caused, It is noted that your complaint has been referred to the store so that they can contact you directly to discuss this.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Warning ‼️ ScS Rebranded Poltronesofà
Warning ‼️ ScS Rebranded Poltronesofà
ScS Rebranded Poltronesofà – A Warning to All. Stay stress free and shop with a reputable retailer!!
Despite the rebranding, this company still cannot fulfill orders even after nearly five months of waiting. I placed an order and have yet to receive it. After sending several emails to their customer service team, I experienced unprofessional behaviour—they didn’t even acknowledge my messages.
A friend warned me about her bad experience, but I didn’t heed the warning. Don’t be fooled by their branding; ScS (Italian or not) it is the same old company it always has been, with shoddy management and poor customer service. The stress I have been put under has been immense and I don’t want others to be treated to the same experience
15 mei 2026
Review zonder uitnodiging
Antwoord van Poltronesofa - Staples Corner
Ciao Vinny,
I hope you are well and thank you for your review.
Firstly, we would like to apologise that you are still waiting for a delivery date.
I have reach out to our booking team to contact you with a date.
If you have any further questions, please feel free to reach out.
Kindest,
Tegan - Poltronesofa at ScS
Social Media Team
Both the men that came to deliver the…
Both the men that came to deliver the sofas were very efficient and very friendly helped put the sofas together and made sure the electronics also worked. They also took the packaging away with them. Thank you
17 mei 2026
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