I am very happy with my experience with Poltronesofa- Straiton as my furniture looks great. The delivery men were excellent in delivering on time and building my furniture up so no complaints from me... Toon meer
Locatie
Wijzig locatieUnit 3B Straiton Retail Park, Straiton, EH20 9PW Edinburgh, Midlothian,, GB
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Lees wat reviewers zeggen
Friendly sales person but when I tried to contact the store to add items to my order they never got back to me the first time, never placed the order the 2nd or 3rd time. Only added item on 4th attemp... Toon meer
Bedrijf heeft geantwoord
When we had decided on the sofas of our choice, Kevin could not have been more helpful. He was very honest in his approach, made us feel welcome and made sure our choice was right for us, even showin... Toon meer
Staff friendly and offered options to help decide what to buy. Very knowledgeable on designs and colours and fabrics on offer. Went over our purchase to check it was what we wanted before placing orde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Poltronesofa - Straiton
Geschreven door het bedrijf
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Geschreven door het bedrijf
Contactgegevens
Unit 3B Straiton Retail Park, Straiton, EH20 9PW, Edinburgh, Midlothian,, Verenigd Koninkrijk
- 01655 500399
4,6
Uitstekend
2K reviews
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I am very happy with my experience with…
I am very happy with my experience with Poltronesofa- Straiton as my furniture looks great. The delivery men were excellent
in delivering on time and building my furniture up so no complaints from me.
8 juli 2026
We had a little wander aroundndnd
We had a little wander around
looking at Sofas.
Kevin cane up to greet us and
said he would be happy to show
us what we had in mind.
He was extremely knowledgeable of all the sofas.
Hence the reason we decided
to buy one which we are looking
forward to it arriving.
We would say Kevin should
get top marks for his patience.
Regards
Norma Mitchell
30 juni 2026
Visited the straiton branch staff very…
Visited the straiton branch staff very welcoming friendly and knowledgeable... Ordered sofa and armchair no problem... Thank you
3 juli 2026
The staff were very friendly and…
The staff were very friendly and helpful, let us browse at our leisure, no hard sell at all which is very unusual. 10/10 service.
4 juli 2026
staff offering a good service but not…
staff offering a good service but not bothering you
11 juni 2026
Very good service and delivery…
Very good service and delivery excellent snd keeping up to date eith delivery. Could have delivered sooner however my decision to delay as was on holiday that week. Excellent from start to finish.
3 juli 2026
Knowledgeable and approachable staff
The member of staff listened to my needs and directed me to a product, a sofa bed, which best fulfilled them. The staff were welcoming and knowledgeable and there was no pressure placed on me at any point.
29 juni 2026
Delivery good
The delivery was great both of the delivery men were excellent However there was damage to one if the backs he reported this and asked for me to get a call back however no one has called to resolve this, which
Is a shame because it has spoilt the experience.
27 juni 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Friendly sales person but when I tried…
Friendly sales person but when I tried to contact the store to add items to my order they never got back to me the first time, never placed the order the 2nd or 3rd time. Only added item on 4th attempt 2 days after intial order but the item is being delivered 2 weeks later despite being told it would be with initial order
24 juni 2026
Antwoord van Poltronesofa - Straiton
Ciao Paul,
I hope you are well and thank you for sharing your feedback.
I am very sorry that you did not receive a call back as expected which led to you having to chase this up.
I appreciate that this must have been frustrating for you and apologise for any inconvenience caused.
Many thanks,
Poltronesofa at ScS
Social Media Team
All the staff we dealt with were lovely…
All the staff we dealt with were lovely and very efficient. The delivery men were very careful to not mark walls or anything else and waited until the rain had stopped before bringing sofa in.
27 juni 2026
The member of staff that attended to me…
The member of staff that attended to me was very helpful and informative.I also found that the sofas were reasonably priced.
19 juni 2026
The staff were very helpful they were…
The staff were very helpful they were knowledgeable on the requirements we asked for (dimensions etc).
25 juni 2026
Antwoord van Poltronesofa - Straiton
Good Afternoon Martin,
I hope you are well and thank you for your review.
We appreciate you sharing your feedback and are pleased to see that you had a positive experience with us on your recent visit to store.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Lovely sofa
Lovely sofa , delivery update all day and final phone call when 10 minutes away x
24 juni 2026
Great experience
From the sales assistant to the delivery team the experience was great. The sales assistant was very patient as I couldn't decide on the sofa I wanted and then was a great help with the colour and material.
The delivery team were brilliant. Great guys who took no time at all setting everything up. Also explained what to do if there was any issues.
Always use SCS and hopefully that will be the case in the future.
23 juni 2026
We had excellent service at the…
We had excellent service at the Stration store. The staff were very welcoming and did not chase us round the store which made us very happy.
I have to say we went round a lot of sofa shops and the sales staff were like vultures so that Polronesofa were completely the opposite so we'll done..... 5 stars for the store.
We purchased a lovely Sofa from stration store and was delivered 6 days earlier than expected which was great.
We got a message and email from the delivery team a week before delivery. Then on the day of delivery contacted by the delivery driver to let us know when they would be arriving. Delivery went great very quick and extremely polite amazing service and they made sure we were happy 😊
Exponentially great experience all round with Poltronesofa Stration can highly recommend ☆☆☆☆☆
23 juni 2026
Easy to deal with
Stefanie very helpful in-store and the process straight forward. Highly recommended !!
15 juni 2026
When we had decided on the sofas of our…
When we had decided on the sofas of our choice, Kevin could not have been more helpful. He was very honest in his approach, made us feel welcome and made sure our choice was right for us, even showing us alternatives and making us think about what we really needed and not just buying for buying sake. The whole experience was stress free and pleasurable and we are now looking forward to taking delivery of our new sofas later in the year.
13 juni 2026
Amazing service
Amazing service, very knowledgeable staff and great prices
20 juni 2026
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