The guys who delivered were pleasant and courteous and worked with high efficiency. Great efforts made to be swift and effective but also tidy rubbish away as they worked and through to completion. Also knowledgeable on everything asked.

Very knowledgeable and friendly staff.
Amazing customer service

We first visited the store on 26/4/26 & were greeted by warm & friendly staff & had a lovely coffee. We were able to browse at our leisure but they were there to answer any questions we had. We’d especially like to mention & thank Resham & Rahima for their expert advice & help in choosing our suite.

Price of sofas competitive.
Staff friendly and helpful.
Delivery staff good.

Gave me time and space to browse the range of sofas and was available when I asked for more detail. Lovely collection of products to suit my budget. Both my son and I bought very different products and were very happy with the customer service.

Early professional delivery and polite
Sofa is lovely beautifully made and very cofortable
BELLISSIMO
GRAZIE
Jacqueline Revitt

We were looking for a new chair to go with our current furniture. We intended to look at all stores in that area. We were greeted by Resham who explained the choices of chairs, fabrics and colours. He was not pushy showed great knowledge and was informative. We were then left to look around the store alone. We found something we liked a lot, was comfortable and at this stage asked Resham for guidance. He then got the relevant swatches for the fabrics and colours we liked. We were advised to take another look around to see if there were any colours and fabrics we liked on the store stock. He made a coffee for us both and left us to it again. We then had another wander to confirm the colours and fabrics we wanted. We decided not to go anywhere else due to Resham. He took our order, explained the process and we left the store very happy and we are looking forward to our new chair being delivered.

Excellent service
Friendly
Helpful
Couldn't fault the girl.
A bit worried I paid £110 more as sale price didn't come off, didn't like to go back into store as a few miles away, plus I'd of thought the computer would of auto done.🙄
I did get the free delivery though 🤗

Good customer service

Staff member and manager really friendly, left us to browse but there when required, explained all about colours and materials we could have and the delivery process, added bonus of a carton of cold water which was well received

An absolute joke of a store and the staff just tell you what you want to hear.
We told the staff over and over our house was small, the doors are small but we was told this is not a problem.
It was a problem, no chance of the sofa getting in.
This is after the delivery was delayed twice! Costing me time off work.
The shop assistant told us over and over it would come In small parts and be put together at the house. That was a lie, the delivery staff told us so.
The staff member on the phone at time of delivery said the package could come off to make it smaller to hopefully get the sofa In, but any damage would be our fault!
We have sent the sofa back and will expect a full refund! DFS it is. They may have faults but they have never lied to out faces.
Avoid these clowns.

Very helpful showroom staff and delivery was excellent

Friendly & No pressure from both team members we interacted with over the 2 visits

Spoke to us ...not at us

Very friendly guy who talked us through our options.
The service we received was excellent.

Had a great experience at Poltronesofa- (scs). Rasham was great , explained things clearly & didn’t rush us either into making a decision.. Excellent service & item we brought looks fantastic quality. Highly recommend

Fantastic service, not pushy just really helpful, would definitely recommend.

I went to the store and was greeted lovely by Resham, he was very good and giving out information about sofa that I had chosen and was very happy with the customer service.

Thank you Resham and the Poltronesofa team.

Ramesh greeted us warmly and offered advice. Happy with choice and purchase, not happy with cost of delivery

First of all the store smelt beautiful,you should bottle it,a very warm welcome by Rhesam apologies if we have his name wrong but he was great and very knowledgeable and nothing was too much trouble,we felt very comfortable with him and happy with our choice.