The assistance and advice offered was excellent. The salesman was helpful and not pushy. The sale of the item I purchased was made with ease.a

The staff were really professional and helpful especially Callum.
Nice clean showroom.
Can’t comment on sofa yet as eagerly waiting on delivery

Great sales assistant, not too pushy, but was always on hand with advice, explained everything with great clarity

Excellent customer service knowledgeable staff

Every question posed was answered to my satisfaction.

My boyfriend and I came in to purchase a sofa for our first home, and we could not be more pleased with our experience from start to finish. We were welcomed immediately by Callum, who was so polite and kind. He then helped us through the whole process with great knowledge of each product. We weren’t 100% sure on the measurements, so we had to come back the next day, and Callum instantly recognised us and came to help again. Overall, the service and the quality of the products were amazing, and a big shoutout to Callum most of all.

The sale person was very helpful

I made an appointment and was seen promptly in the Tunbridg Wells store. Nathan could not have been nicer. He explained all the options and did his best to assist me with choosing the colour of the sofa and which design to go for. He was very focused. There are several optional extras, but he was not at all pushy which I much appreciated. He gave me a phone number to call if I had a change of mind regarding the fabric, which I did and he answered the phone promptly and dealt with my requirements and then sent a further email confirmation with the changes I had made. All in all it was a good experience. I have not had the furniture delivered yet so I can make no comment on that.

Very clean, welcoming store.
Nathan was extremely helpful showing us the sofas that met our criteria and then completing our purchase after a little thinking time.

We was greeted by a lovely friendly young lady who made us feel very welcome she offered us a drink more or less straight away when we arrived. Her name was Adele she explained the labels on each sofa and help us buy the right sofa for the right price.

So here we are again! Four weeks after being promised a call to repair the damage to my garden during a sofa delivery.. nothing!

SCS from visiting the branch to the delivery today has been excellent
Knowledgeable staff,excellent product range on display,manufactured in Italy ,and delivered within the time scale and today the delivery men were polite and kept us informed absolutely the time of arrival
The new sofa bed had many fabrics to choose from and easy to convert from sofa to double bed

From start to finish this was a pain free experience, the Salesman in branch T.Wells was really helpful and not pushy at all, the two lads that delivered the furniture were very polite and professional. overall a very pleasant experience.

Kept us up to date with delivery times throughout morning. Josh and Mario were efficient throughout delivery and Mario was polite and very helpful

Great service from the start in store to the delivery at home. Kept us updated with how our order was moving forward and with the delivery details. The delivery was great with friendly, helpful drivers that set everything up and cleared away all packaging.

Hugely disappointed.

I was advised originally my delvery would be between 2.55 and 3.10pm

I had several updates estimating later into the afternoon, Finally receiving my sofa at 19.17pm

They apologised on arrival. I asked how many more drops they had ONE therefore there was no way of me receiving my sofa early afternoon as once thought.

From Purchase to delivery a seemless process and delighted with my sofa

Really excellent communication on the day of delivery and sofa installed quickly (even in our very small cottage). Delivery men were brilliant. Really impressive. Sofa is lovely and comfortable.

Not so impressed with the ‘very hard pressurised sell’ in store when deciding to buy but understand that member of staff has now left.

The delivery guys arrived and couldn’t put the sofa together properly as each unit was misaligned with the next meaning none of it has locked together. This has meant we are left with a sofa that is uneven and which has legs that are sitting off the ground! Each of the back pieces are misaligned and up & down all over the place.

Very positive experience. Excellent service in store. Delivery in time and very friendly delivery team. Very pleased with our new sofas and footstool.