Furniture looks well made and choice of materials is exceptional.Salesperson Carla and manager Phil were a delight to deal with and made our visit a pleasure.

The staff are very friendly.
Having been in sales you are given targets and you have to approach people.
It was on our second visit that we had only just put our foot through the door when we were approached and asked if we needed assistance!!! For me and my wife it was far too quick an approach.
All that was needed at first contact was an acknowledgment of good morning/afternoon
I find the pressure sales very off putting.

Helpful staff at point of sale and also customer services and easily answered questions when I rang for clarity with my order and delivery dates Efficient service when delivered and because it comes in pieces you clip together made installation easy for a large sofa

Great sales man Dale was so helpful and patient with us. Went above and beyond to answer all our questions

Lads turned up after phoning me, sofa bed was put in bedroom, great lads job done as required excellent

When the couch was delivered there was a mark on the arm. Delivery drivers first tried to blame it on my floor as it must have been dirty even though it had just been mopped and the couch hadn't been turned upside down. Then they gave me a cleaning kit and told me to clean it. You should not be expected to clean stains off a newly delivered sofa. The couch has a console which they didn't plug in and we have looked but can't see where the cables go. One arm also seems loose as you can move it unlike the opposite arm. The delivery men weren't interested they just wanted a signature so they could leave. We now have a couch we can't and dare not use while we wait for a response from the online form we had to fill in as it's almost impossible to talk to a person. Basically I'm very disappointed and angry and definitely won't be buying from Poltronesaofa again especially with current delivery staff.

Very helpful staff in Warrington Poltronesofa store now, but absolutely shocking SCS product and company responsibility for the problems I've had. Leather sofa and chair peeling and clearly substandard after such a short time - I'm still paying for the suite - Castelan insurers say it is nothing to do with them (surprise surprise; don't bother wasting your money on this) and after paying £75 for the privilege of getting SCS to come and inspect it, they say it needs 'relacquering.' What a load of nonsense, have never been recommended that a leather suite needs to be relacquered within two years of purchase to stop it from peeling. Shocking treatment of customers, terrible quality of furniture. Will never use this company again and if thrre was a zero stars option this would still be too good for them in my opinion. Appalling.

Great service being served by a very helpful young lady

Extremely helpful and friendly We were greeted by Carla and she really put herself out to help us

The staff left you alone to look round. No pressure. Helpful when asked details.

The furniture, the customer care at the Warrington store and the extremely efficient delivery process were all excellent. The only problem area was the lack of furniture material swatches which led to repeated visits to the store with carpet samples. This is apparently down to a company policy.

The lack of communication of the arrival date .
The change in delivery date at short notice making it difficult to arrange delivery options .
Staff in store helpful

Excellent professional friendly service Laura ar Warrington was very helpful

Very nice and helpful and talked to us about it all in language that we understand
Helped us to the process of buying a safa

Delivered earlier than the previously advised date, and delivered on time on the day. Both operatives were excellent and fitted the furniture quickly. From when we placed the order everything has been superb, communication was first class, product appears to be first class

The staff were very helpful and patient even when I was very fussy about the colour

Carla was brilliant from start to finish.

Very helpful and friendly

As soon as we set foot in the store, we were made to feel welcome. Ryan, who looked after us, was extremely knowledgeable, attentive and professional. If anything his knowledge made our purchase a lot easier for us.
We would not hesitate in recommending this store, as the whole experience of choosing a sofa was a pleasurable one.