From purchasing at Wolverhampton branch to having delivered today was both a 5 star service well informed and great delivery guys whom called an hour before and fitted perfectly with a great happy service at both branch and del guys

Overall satisfied delivery wasnt in time for Christmas as was told however was delivered 2 days after we made the most of it so didn’t really affect us. Delivery men were lovely polite and quick at their job kev/paul so 5 stars to them!

Packaged delivered so carefully and professionally.

Steve and Mark was great. They called me an hour before they was due to arrive. When they arrived the assessed where the sofas was going to be placed. They then worked as a team to bring the sofas in, assemble them, showed me how they worked. They removed all the packaging. They even helped me to move my old sofa out of the way as it was getting collected on Monday. They then gave me the fabric care box and explained what i need to do. They were very professional, friendly and the jokes kept on coming. Great work guys! Thanks for making my 1st SCS experience a stress free one!

Sales team spot on delivery spot on product spot on what more is their to say !

Good service and left us to choose what we liked

Professional sales team that was there to help when needed but left us alone to browse before our minds were made up.

A salesman who worked at the floor names Sara was really friendly and honestly made it a pleasant experience for me and my mom and dad. He went through options that we have and offered the best works for us. Extremely patient and also he’s manager is the same.
Really rate this place, and the sofa we bought was absolutely amazing and the price was a bargain. Also given 5 years unlimited insurance for just £119. Really loved the experience.

Very helpful and pollite explained everything we needed to know

The staff were welcoming, left us to browse in our own time, there to answer any questions we had and very helpful in making sure that our choice of sofa would fit our living room.

Staff good excellent services would like a bot more money off our bill xx

Absolutely disgusting service from start to finish,,quick enough having your money then they dont want to know after,,,,was given 4 different dates, eventually got it after 15 weeks of pure hell and upset,,,was lied after lied too from not just 1 branch but 3 Wolverhampton, cannock and Wednesbury,,customer service in the branches diabolical,,they could never get back to me when promised and I could never get in touch to call as the wait time was hrs,,never recommend, ive put a complaint in by email and also letter in post and they can not even have the
disency to reply ,,1 very upset customer

Terry and Marvin delivered my two sofas today .
They were very efficient being careful not to damage anything in my home.
They laid a protector blanket on the floor so not to damage my new carpet, very thoughtful.
They placed my sofas exactly where i needed them, plugged them in and explained how my power recliners worked, they were polite throughout the delivery and installation.
Both these men are a credit to the company.

Missing parts and paid for cleaning kit. Nothing was delivered and had one reply 3 months ago still nothing is received. Very disappointing after paying £2500 for 2 sofas and extra charge on top. Wouldn’t recommend too much expensive but wrong decision

This is a long review but please do read as I want people to be aware of what they might be dealing with.

We have been messed about since we bought the sofa. We visited SCS Wolverhampton and found a sofa me and my partner both loved. We didn’t end up buying the sofa the first time around as we wanted to consider our options as it was the first shop we looked in. We received a phone call the next day (30th Sept 2024) from Ajay, the store manager of SCS Wolverhampton telling us that he could guarantee the sofa would be delivered before Christmas. Because of this we went ahead and put a deposit down the sofa there and then over the phone. After this, we have had nothing but problems with poor communication from SCS. We were told originally that our sofa would be delivered on 20th December. We were told on 10th December that the sofa was due into the warehouse on 12th December and would be delivered shortly after. On 16th December we received a phone call saying there had been an issue and our sofa would now not be coming into the warehouse until 27th December and then it would be delivered shortly after. On 30th December we received a text message to say our sofa would be delivered on 7th Jan 2025. On 6th Jan (today) we received a text message confirming our sofa would be delivered on 7th Jan. About 2 hours after this text message we received a phone call stating our sofa wasn’t even in the distribution centre yet and wouldn’t be there until 10th Jan at the earliest.

Me and my partner have just moved into our first home together, so we wanted this sofa so we could spend time with our family in our new home over the holiday period. Because of SCS’s incompetence, we have had not only our Christmas and New Years plans ruined, but now my January birthday plans are also ruined.

Trying to speak to customer services to get answers is like talking to a brick wall, and you’re on hold for over an hour at a time.

Do NOT buy from SCS.

Like a few recent reviews we are in the same situation where when ordering we were told the delivery WOULD be for Xmas and were given a delivery date of the 6th December, following no contact the week of the 6th I decided to call and had to wait for a call back (wait time on line was 4hrs+). I received the call back and was told that the sofa would not arrive to the distribution center until the 23rd (Today) but they would ship it out as a priority, I have called the customer services today and been told that the delivery will now be the 30th if I pay the remaining balance now before 2PM otherwise I will miss that delivery slot.
This is not what I was expecting from how the sales person sold the purchase to us and it now raises questions on why they don't issue documents in store and prefer to email later as I've now discovered that the delivery estimate is +/- 4 weeks and this was never explained at time of contact signing.

UPDATE.
I thought I'd write an update on my dealings with SCS, after writing the above review and seeing their response I had a telephone conversation with an advisor at SCS which resulting in being offered £100 gesture of good will for my troubles. This was on the 31st of December and I was told I would be contacted for them to take my details, nobody has contacted me and I have sent 2 emails to customer services and to the social media team and neither have had the decency to contact me back. The telephone lines are blocked once they are opened at 10am and I've given up after 2hrs of waiting.
I see many people have glowing reviews for this company and I cannot fault the sofa I have received but the customer service is atrocious if you have any issues.
I now have to wait 3 months before I can take it to the ombudsman unless I'm in dead lock with them but to get to dead lock you have to be talking to them which is the problem I have.

No sofa after 3 months, no contact from scs. Every time I get InTouch with them, the can't tell me anything. They have just taken my money and given me nothing. They will be out of contract soon and I want my money back.

I took delivery of my new 3 piece suite today from SCS.
The service was first class from start to finish.
The tracking app they sent me access to was excellent.
The crew that delivered it were very professional, extremely polite, friendly and a credit to SCS.
Thank you to all of the team at SCS.

My experience wasn’t great I was given less than 24hours notice as to when my order would be delivered this ment I had to cancel all my plans and didn’t have time to get rid of my existing furniture I’m 75 and my husband is disabled so it left us very stressed I tried ringing Wolverhampton only to find the store was temporary closed I tried head office got nowhere I found another number to ring and there was a 90 minute waiting time they did ring me back much later I told them my problem and they assured me the delivery men would help they tried changing the date but had no success the delivery men refused point blank to move anything and rang there boss to tell me so my son arrived and moved some of the furniture on his own so that they could bring the new furniture in they said they would take the new furniture away but on the contract if this happened I would have to pay for storage the delivery men said this wouldn’t happen I didn’t know who to believe this was very distressing at this point my son to charge and tried to move the furniture the best he could I feel I should have been given at least a few days notice your after sales service is very poor and I feel I should be compensated for the stress it caused

Dealt with professionally in store by Matt and given advice on various options available to us.
No pressure to complete a sale and delivery times and contacts explained fully.