I booked a Seatfrog upgrade but unfortunately my train was cancelled. I was then thinking what a nightmare it was going to be to get my money back, given my experience with other travel/rail companies... Toon meer
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Lees wat reviewers zeggen
I bought an upgrade to 1st class through Seatfrog and then the train was cancelled shortly before its departure time. I filled out the refund form on line and had a reply from Richard at Seatfrog Supp... Toon meer
I loved using seatfrog! Unfortunately, through no fault of theirs, I couldn't use my first class upgrade due to weather and train cancellations but the refund process was easy and I had a lovely email... Toon meer
I had a train cancel that I had bought an upgrade for and thought I wouldn't get it back, however I contacted seatfrog and told them the situ and they offered me a full refund without question. I was... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Contactgegevens
London, Verenigd Koninkrijk
- info@seatfrog.com
- www.seatfrog.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great service from Ella who quickly…
Great service from Ella who quickly resolved a refund claim for us when our train was cancelled. Thanks so much
24 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Amanda, sorry the cancellation scuppered your plans, but we’re glad Ella could jump in and get the refund sorted quickly. Thanks so much for the lovely feedback 🐸
great service from Ella at Seatfrog
great service from Ella at Seatfrog
the train got declassified so I couldn't use the upgrade and got an immediate refund
well done Seat frog , definitely recommend
24 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Mario, thanks for the recommendation! It’s a shame your upgrade was lost to declassification, but an immediate refund certainly helps. We’ll pass your thanks on to Ella.
Ella at seat frog handled my refund…
Ella at seat frog handled my refund very swiftly due to no seats being available .
I’ve used seat most weeks and they’re always been good and will continue to use them .
19 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, we’ll make sure Ella knows she’s officially been called “the best” 😄 Thanks for the lovely review! We’re happy she could get everything sorted straight away!
Ella is the best
Ella was amazing and sorted out my problem straight away. Thank you :-)
24 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, we’ll make sure Ella knows she’s officially been called “the best” 😄 Thanks for the lovely review, we’re happy she could get everything sorted straight away!
Ella very efficiently processed my…
Ella very efficiently processed my claim for a refund as my train had cancelled. 👍
21 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, sorry your train was cancelled, but we’re glad Ella could get your refund processed efficiently. Thanks for the 👍 and for taking the time to leave us a review!
First time using the app
First time using the app. Won upgrade then train cancelled! Ella at Seatfrog was excellent and repaid the upgrade almost immediately.
I also won an upgrade on return journey and that all worked perfectly.
Will definitely be using app again
24 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Fiona, your first Seatfrog trip really gave you the full experience! 😅 A cancelled train, a speedy refund, and then a successful upgrade on the way home. We’re glad Ella could help with the bumpy first half and even happier you’ll be back 🐸
Great help on support
Ella was helpful with my support ticket and everything sorted along with a refund.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Paul, thanks for the shout-out! We’ll make sure Ella sees this. Glad she could get your support query and refund wrapped up without any fuss.
Dealt with cancelled train refund…
Dealt with cancelled train refund swiftly and no fuss - which was appreciated after a pretty frustrating day of travel!
Thank you Ella
24 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Melanie, after a frustrating day of travel, the last thing you need is a frustrating refund too! We’re glad Ella could get that part sorted swiftly and simply. Thanks for the lovely feedback 🐸
Personal message from Richard
Personal message from Richard, swift service - despite it not being their fault at all
18 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Graeme, thanks for recognising that! Sometimes the trains throw a spanner in the works, but we’ll always do what we can to help from our side. We’ll make sure Richard sees your kind words.
Seatfrog is brilliant
Seatfrog is brilliant. I’ve used it a few times now and it’s been just fantastic.
I recently had a train cancelled and they refunded my upgrade so quickly.
Ella was fantastic and got back to me within 24hours!
Thanks so much and brilliant work!
21 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Henry, “Seatfrog is brilliant” now that’s a review we can get behind! 😄 Thanks for coming back to us, and we’re glad Ella could get your refund handled within 24 hours. Here’s to plenty more successful upgrades 🐸
So booked an upgrade but wasnt allowed…
So booked an upgrade but wasnt allowed on the train due to over crowding . Very simple to get a refund. Use them a lot
16 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Nick, sorry overcrowding meant you couldn’t even get on the train! Definitely not the upgrade experience you were expecting! We’re glad getting your money back was straightforward. Thanks for continuing to use Seatfrog.
Always find a good deal and they are…
Always find a good deal and they are very responsive thank you
17 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Marco, good deals and responsive support sounds like a winning combination to us! Thanks for the lovely feedback 🐸
Never used SeatFrog before but I'll be…
Never used SeatFrog before but I'll be doing so again. Huge saving on the list price of a 1st class upgrade
As it happened the train was cancelled but refund sorted in a few days. Rebooked on the next train and secured an upgrade so happy days!
Thanks Ella for all your help
16 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Jeremy, now that’s a first Seatfrog adventure! A big saving, a cancellation, a refund and then another successful upgrade all in one go 😄 We’re glad Ella could help along the way and we love that you’ll be back for more.
Refund Made Simple
I Use Seat Frog Often. This Time LNER Train Got Cancelled For Reasons Out With Their Control. Seat Frog Refund Process Made Very Simple. Thanks You To Ella For Your Quick Response And Support.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, thanks for being a regular Seatfrog user! Sorry LNER couldn’t get you there as planned this time, but we’re glad the refund process was simple and Ella could get back to you quickly. 🐸
I had to ask for a refund due to train…
I had to ask for a refund due to train cancellations and I sent a message to Seatfrog and it was responded back in a day and the refund is already in my bank. Great service and Thank you to Ella for the speedy reply and looking after me.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Dave, that’s the kind of turnaround we like! We’re glad Ella could pick up your request quickly and get the refund back into your account. Thanks for the lovely feedback.
Thank you for excellent customer service
Ella was excellent processed my refund quickly for the upgrade I wasn't able to use as the trains were cancelled thankyou
17 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Mark, sorry the cancellations meant you missed out on your upgrade, but we’re glad Ella could get your refund processed quickly. We’ll make sure your thanks are passed on 🐸
Excellent customer service - Thank you!
We love using seatfrog - especially to treat ourselves to a first class rail upgrade! Sadly our train to London got cancelled and we had to get off in Doncaster this weekend. It was super easy to complete the form online to request a refund and Ella, at Seatfrog replied within 24h of my request. Very impressed with the customer support - Thank you Ella and Seatfrog. Made a disappointing cancelled trip to London a little less painful!
17 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Kirstie, we love that First Class is your way of treating yourselves! Sorry this particular treat ended prematurely in Doncaster, but we’re glad Ella could make the refund one less thing to worry about. Fingers crossed the next trip to London goes all the way 🐸
Applying for an upgrade refund
The train that I upgraded to 1st Class on got cancelled. I applied for a refund for original seat but didn't realise I could apply for a refund for the 1st class upgrade. It was really easy to do and was refunded in under 24 hours. Great Customer Service from Ella.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Christine, finding out you can claim your upgrade back is a nice little silver lining after a cancellation! We’re glad the process was easy and Ella could get the money back to you in under 24 hours. Thanks for the lovely review.
Quick proceeding of refund request
Thanks to Ella V at Seatfrog for amazingly quick turnaround of my refund request due to first class carriage not being available on my train. Will definitely use Seatfrog again and would recommend!
13 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Helen, thanks for both the review and the recommendation! Sorry First Class wasn’t available on the day, but we’re glad Ella could turn your refund around so quickly. We look forward to your next upgrade 🐸
Super quick refund!
I’ve used Seatfrog in the past and have always had a good experience and managed to bag upgrades when I have needed them from Kings Cross to Newcastle. I rarely buy a 1st class ticket and am usually lucky with upgrades via Seatfrog. This time my train was cancelled, I put in my request for a refund at 7pm last night and by 1pm today I had received my refund. Fantastic customer service. This is service I will share far and wide! Thank you and thanks to Ella in the Seatfrog team! 🐸
16 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Chantal, Kings Cross to Newcastle is definitely a journey made better by a First Class upgrade! 😄 Sorry the cancellation got in the way this time, but getting your refund from a 7pm request to your account by 1pm the next day is a result. Thanks for spreading the Seatfrog word far and wide and we’ll make sure Ella sees this! 🐸
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