Great sales Good surveying Excellent installation team The windows seem to be of high quality. The only issue we had was installation was booked for Monday then changed to Wednesday which we... Toon meer
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Lees wat reviewers zeggen
The rep was informative but not pushy, our old windows were beginning to fail once the surveyor had been it was just a case of waiting The fitters came complete with new windows, and French doors t... Toon meer
Bedrijf heeft geantwoord
All very helpful staff, right from sales men ,fitters, office staff, measuring up team all in all a great team. We got our whole house done , 11 windows & 2 composite doors & very pleased with the wh... Toon meer
Bedrijf heeft geantwoord
From start to finish the whole process was made very easy. The rep that came out initially was easy to talk to and was very helpful right through to the installers who were very efficient and tidied u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Keeping your home safe. Specialising in windows and doors.
Contactgegevens
5 Nelson street, Bd1 5ax, Bradford, Verenigd Koninkrijk
- 01134029012
- sales@securedhomes.co.uk
- www.securedhomes.co.uk
4,6
Uitstekend
536 reviews
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Heeft 21% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Still as good as previous dealings and i thoroughly recommend them
Excellant service with the 2 operatives arriving on time and promptly took out the old door and replaced with a very good quality new door in a very pleasant and friendly way and then quickly changed a window.We could not wish for better service and recommend them
16 juli 2026
All good a very good job c turner
14 juli 2026
Antwoord van Secured Homes
Thank you for your kind review! We're pleased to hear you're happy with the work and appreciate your feedback.
Job well done
From start to finish customer service were helpfull informative and kept us up to date through the process the surveyor and fitters fulfilled there side of the fit with good workmanship we had 5 windows and a door all look great no problems and everything ran to time frame with quality windows and door I would recommend this company on my experience
21 juli 2026
Antwoord van Secured Homes
Thank you for your fantastic review! We're delighted to hear you had such a positive experience from start to finish. Our team works hard to keep customers informed throughout the process, and we're pleased the surveyor and fitters delivered a high standard of workmanship. Enjoy your new windows and door, and thank you for your recommendation!
Antwoord van Secured Homes
Thank you for your great review! We're delighted to hear you were pleased with the price, the quick installation, and the quality of your new door. We really appreciate your feedback.
Replacement windows
Arrived on time /sheeted the whole house/arrived at 8.05 and had finished 7 windows by 3.05 even in30 degrees temp
Excellent work and cleanliness
Highly recommended
9 juli 2026
Antwoord van Secured Homes
Thank you for your fantastic review! We're delighted to hear the team arrived on time, worked efficiently despite the heat, and left everything clean and tidy. We really appreciate your recommendation and hope you enjoy your new windows.
Smooth from start to finish the two…
Smooth from start to finish the two fitters did the job quickly and cleaned up highly recommend
4 juni 2026
Antwoord van Secured Homes
Thank you for your kind review! We're so pleased to hear everything went smoothly from start to finish. It's great to know our fitters worked efficiently and left everything clean and tidy. We really appreciate your recommendation!
Quick and clean.
The two guys that fitted the door did an amazing job. They were quick, cleaned up along the way, and left it tidy. Pleased with the quality of the work.
13 juli 2026
Antwoord van Secured Homes
Thank you for your great feedback! We're delighted to hear our fitters did such an amazing job and left everything clean and tidy. We really appreciate your kind words and hope you enjoy your new door.
**Updated Review
**Updated Review – Matter Resolved**
Following my original review, I wanted to provide an update as the matter has now been resolved.
After a lengthy dispute, Secured Homes eventually agreed to reduce their quotation to a figure that was broadly in line with the two other independent quotations we obtained. Those quotations were considerably lower than the original price we were given and, in our opinion, represented a much more realistic market value.
Our biggest concern throughout this process was the sales experience. The initial visit was a **cold-call doorstep sale**, and the salesperson remained at my 77-year-old mother's house for around **four hours**. My mother is the full-time carer for my father, who suffers from advanced dementia, and she found the whole experience overwhelming. We do not agree with the company's view that this did not amount to high-pressure selling.
The original quotation, in excess of £13,000 for a small three-bedroom terraced property, was, in our opinion, excessively high. My mother felt embarrassed about the situation and did not want to make a fuss, so thankfully our family stepped in to help resolve the matter.
Now that the installation has been completed, I have to say the installation team were excellent. They were polite, efficient, tidy and completed the work to a good standard. The windows themselves appear to be of good quality, and we are pleased with the finished installation.
My advice to anyone considering replacement windows or doors would be **never sign an agreement on the day of a doorstep sales visit**. Always obtain at least two or three independent quotations first so you have a realistic comparison of prices before making a decision.
Whilst we are pleased the matter has finally been resolved, it should not have taken months of correspondence and legal proceedings before a fair price was offered.
7 juli 2026
Review zonder uitnodiging
Thankyou Homes Secured for going above and beyond
From start to finish the whole process was made very easy. The rep that came out initially was easy to talk to and was very helpful right through to the installers who were very efficient and tidied up throughout the installation. The whole house (14 windows, 2doors) was completed in 2days. I was kept informed throughout the whole process over the phone, phone staff were also extremely helpful. Can't recommend this company enough. 5 stars
7 juli 2026
Antwoord van Secured Homes
Thank you for your wonderful 5-star review! We're delighted to hear you found the whole process easy from start to finish and that our team kept you informed throughout.
We'll be sure to pass your kind words on to our representative, office staff, and installers. Thank you for choosing us and for your recommendation. We hope you enjoy your new windows and doors for many years to come!
Great door and quick fitting
Fitter was quick and friendly. Already had comments from neighbours about how good the new door looks.
2 juli 2026
Antwoord van Secured Homes
Thank you for your fantastic review! We're delighted to hear that our fitter was friendly, worked efficiently, and made the installation a smooth experience.
It's wonderful to know you're already receiving compliments from your neighbours on how great your new door looks! We really appreciate you taking the time to share your feedback and hope you enjoy your new door for many years to come.
Thank you for choosing us.
They arrived exactly the time they said…
They arrived exactly the time they said they would.
They don’t mess about they’ve got straight on with the job and everything was tidied up when they finished and the windows and doors look amazing.
1 juli 2026
Antwoord van Secured Homes
Thank you for your wonderful review! We're so pleased to hear that our team arrived on time, got straight to work, and left everything clean and tidy when the job was complete.
It's fantastic to know you're so happy with how your new windows and doors look. Your kind feedback means a great deal to us, and we'll be sure to share your comments with the installation team.
Thank you for choosing us, and we hope you enjoy your new windows and doors for many years to come.
Fast delivery and good price
Fast delivery, very good price for high quality windows that were swiftly installed with no fuss.
1 juli 2026
Antwoord van Secured Homes
Thank you for your fantastic review! We're delighted to hear that you were pleased with the fast delivery, competitive pricing, and the quality of your new windows.
It's also great to know that the installation was completed quickly and efficiently with no fuss. We really appreciate you taking the time to share your experience, and we hope you enjoy your new windows for many years to come.
Thank you for choosing us!
Brilliant job
Arrive on time introduced themselves very experienced. Friendly and polite, kept my floors clean and took all rubbish away with them. My windows sparkle I'm very pleased and satisfied with their work highly recommend
29 juni 2026
Antwoord van Secured Homes
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that our team arrived on time, introduced themselves, and provided a friendly, professional service throughout.
It's great to know they took care to protect your home, left everything clean and tidy, and that you're so pleased with your sparkling new windows. Your recommendation means a great deal to us, and we'll be sure to pass your kind comments on to the team.
Thank you for choosing us, and we hope you enjoy your new windows for many years to come.
The guys were very pleasant and did a…
The guys were very pleasant and did a great job can’t fault them
22 juni 2026
Antwoord van Secured Homes
Thank you for your lovely review. We're so pleased to hear that our team was pleasant, professional, and did a great job. Your kind words mean a lot, and we'll be sure to pass your feedback on to them.
We really appreciate you taking the time to share your experience, and thank you for choosing us.
’TOTAL CUSTOMER SERVICE’
Everyone involved from the first contact to final completion were professional in every way. It is a company that demonstrates that ‘Total Customer Service is the extra dimension’.
The two man team that did the installation were very professional in all aspects of their job……thank you!!!!
18 juni 2026
Antwoord van Secured Homes
Thank you so much for your wonderful review. We're delighted to hear that you had such a positive experience from your first contact with us through to the completion of your installation.
It's especially rewarding to know that our commitment to delivering excellent customer service stood out, and we'll be sure to pass your kind comments on to our installation team. They will really appreciate your recognition of their professionalism and hard work.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again in the future.
Outstanding
Outstanding.
The two guys worked ever so hard.
Arrived early and got started. They were very polite and cleaned up as they went along. Along the way office staff were very polite keeping us informed.
I would absolutely recommend this company and would definitely use them again. Windows are perfect.
Thank you
12 juni 2026
Antwoord van Secured Homes
Thank you for your outstanding review.
We’re delighted to hear that our installation team worked so hard, arrived early, and carried out the work in a polite and professional manner. It’s also great to know they kept everything tidy throughout the job.
We’re pleased our office team helped keep you updated and that the whole experience met your expectations from start to finish. Most importantly, we’re glad you’re happy with your new windows.
Thank you for your recommendation and kind words. We really appreciate your support and thank you again for choosing Secured Homes.
Antwoord van Secured Homes
Thank you for your feedback.
We’re really pleased to hear you’re very happy with the work carried out. We appreciate you taking the time to leave a review and hope you enjoy the results for many years to come.
Very professional installation
Very professional installation. Fitted door quickly cleaned all rubbish away. Made sure we were happy.
10 juni 2026
Antwoord van Secured Homes
Thank you for your kind feedback.
We’re really pleased to hear you were happy with the installation and that the door was fitted efficiently. It’s great to know the team left everything clean and tidy afterwards and made sure you were satisfied before finishing up.
We really appreciate you taking the time to share your experience.
Amazing all round service
Very helpful in adjusting the quote based on our changing needs, very customer focused and the quality of the installation was incredible
3 juni 2026
Antwoord van Secured Homes
Thank you for your great review!
We’re really pleased to hear that you found our team helpful in adjusting the quote to suit your changing needs. Being flexible and customer-focused is important to us, so it’s great to know this came through in your experience.
It’s also wonderful to hear you’re so happy with the quality of the installation. We really appreciate your feedback and support.
Quick and good Quality
Got here earlier than expected and we're finished in great time!
The windows are great and 10 years warrenty is nice too
They also listened to what doors not to enter due to my dog being in that room
3 juni 2026
Antwoord van Secured Homes
Thank you for your lovely feedback. We’re so pleased to hear that the team were helpful, punctual, and provided a great service.
Your kind comments are greatly appreciated, and we’ll be sure to pass them on to the team. Thank you again for choosing us.
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