After receiving the wrong package I sent images to prove this and was told I had to return at my cost !!! Was not my mistake , scamming company that won’t give good customer service . Avoid avoid avo... Toon meer
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Lees wat reviewers zeggen
I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Toon meer
Bedrijf heeft geantwoord
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Contactgegevens
Verenigd Koninkrijk
- team@securefixdirect.com
- www.securefixdirect.com
3,9
Goed
209 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Purchased item on Thursday received on…
Purchased item on Thursday received on Friday you cannot ask for anything better than that, very happy with product and a good price.
8 januari 2022
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Mrs Costello.
Thank you for leaving us feedback. I am glad that you were happy with ours and the courier service as well as your product.
I hope that we can supply you again.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Great Customer service
Accidentally received an incorrect item , when contacted they immediately shipped the right part the next day.
Great products and outstanding customer service👍👍👍👍
Others take note 😝😝😝😝
5 januari 2022
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Mike.
Thank you for leaving us feedback.
This was no trouble at all, I apologise that this happened in the first place - I have passed your feedback on to our hard working team.
Jamie.
www.securefixdirect.com
Have just had excellent service from…
Have just had excellent service from this seller along with a good deal on several items...Would highly recommend and will use again.
2 januari 2022
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello David.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Lovely people
Lovely people and great customer service. Highly recommend and happy to purchase again
1 januari 2022
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Good service
Good service. Product faulty but received immediate refund. Very quick and easy to deal with. Will use again
27 december 2021
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Steve.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Excellent Service
This company provided excellent support when the post office failed to deliver my goods and had replacement hardware re-shipped pronto to me. It’s only on occasions like this that you know a good supplier.
13 december 2021
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback - I am glad that we resolved the issue for you.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Fantastic customer service
Absolutely excellent customer service. Resolved an issue with an order with no fuss or bother. Thank you it a refreshing change in this day and age. It restores ones faith in buying on line.
18 november 2021
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback - I am glad that we resolved the issue for you.
Hopefully we can supply you again.
Rich.
www.securefixdirect.com
Great service
I ordered some tracers and one came fast, but one was missing. They immediately sent another TWO to make up for it. Great service.
13 november 2021
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service, I had fault with an item after installing it, several months after I had bought it. On being contacted Securefix sent a replacement quickly and with no quibbles.
1 november 2021
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Peter.
Thank you for leaving us feedback.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service.
Item arrived in good time and in great condition. Highly recommended.
13 oktober 2021
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Wish all companies had the same…
Wish all companies had the same customer service.
More than excellent.
24 september 2021
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Great service outstanding thanks
10 september 2021
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Wonderful company offering superb…
Wonderful company offering superb customer service. Couldn't have been quicker responding or more helpful or efficient processing a complicated order including making good when the courier lost part of the order. (Being out of stock they even waived making a charge for the lost part as compensation for the delay in obtaining it from the manufacturer. You don't expect anyone to care that much about the customer these days.)
8 september 2021
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Thank you for reaching out to us in first instance to resolve the issue - I am glad that you were happy with the resolution.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Prompt delivery and very rapid…
Prompt delivery and very rapid response/resolution to a query.
1 september 2021
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback. I will pass your feedback onto our customer relation guy.
Luke.
www.securefixdirect.com
Paid for next day deliver but it took 5…
Paid for next day delivery but it took 5 days to arrive. My delivery charge was refunded but it is not the point as I was on holiday and wanted the kayak during the holiday.
The kayak is perfect for my son and great value.
31 augustus 2021
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for your feedback.
I am sorry that the courier failed to deliver as per what you originally paid for. I am, however, very glad that my team refunded you your delivery charge.
If there are any additional matters, then please do reach out to me so that I can address them.
Thank you for re-addressing the 1 star feedback.
Jamie.
www.securefixdirect.com
All very good 5 star.
31 augustus 2021
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Very good company to deal with and…
Very good company to deal with and always deliver what we order.
31 augustus 2021
Antwoord van SecureFix Direct Ltd
Hi guys.
Thank you for leaving us feedback.
We always enjoy supplying you & hope that our relationships continues to grow.
Jamie.
www.securefixdirect.com
Ordered a pair of axle stands…
Ordered a pair of axle stands, Hermes seem to have lost them… contacted Securefix as they hadn’t arrived on the expected date. They investigated as to why and sent a fresh pair of stands next day with DPD. Arrived this morning. Great service from a local company!
24 juli 2021
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Philip
Thank you for leaving us feedback. I am glad that we resolved the issue for you, Jason advised me this morning that Hermes have now refunded us for the lost parcel.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Secure fix Direct advertise many marine…
Secure fix Direct advertise many marine items that I would like to purchase however for many many months now they have had no stocks of most of the items I need and keep trying to buy which is not a good customer service in fact it is very poor.
12 juli 2021
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for your review.
It is true that our website will state out of stock on certain items, unfortanatly, at our fantastic prices, items sell fast, we are very well known for selling out quick and regardless to the extra stocks that we buy in, the items just continue to get snapped up. We have many customers who pre-order their large orders so that they can guarantee the items. We can also buy products from other sources, although usually it does mean a difference in price, so one of these could be an option for you? Should you wish to discuss further then by all means do reach out to us.
In regards to your comment, "I need and try to buy which is not a good customer service in fact it is very poor.", it is a shame that you haven't reached out to us, our items out of stock are not really a reflection of our customer service, so I can't pass this feedback onto our customer service team. I will however pass the feedback onto our buying team and our suppliers.
You can contact us via the below.
https://www.securefixdirect.com/contact-us-26-w.asp
Or reach out to us on our social media.
Hopefully we can supply you.
Jamie.
Perfect.
Well what can I say... this seller is great, as for hermes thats another thing. Part of my delivery came broken yet the seller made certain that they were packaged very well. However securefix were fantastic and replaced them immediately with lots of correspondence, also they changed who delivered them to dpd who made sure they came perfect with next day delivery. We are now very happy. Thank you.
9 juli 2021
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback - I am glad that we resolved the issue for you.
Hopefully we can supply you again.
Rich.
www.securefixdirect.com
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