I haven't used Selfwealth for many years but find myself coming back to it on recommendation of a broker. It seems to be ideal for beginners up to sophisticated investors. A useful function would be... Toon meer
Bedrijf heeft geantwoord
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When I ask to change the bank details, they responded so quickly, actually it has been done in just 2 hours. Other broker normally slow responding. I am glad they are making progress and less stress f... Toon meer
Bedrijf heeft geantwoord
Prompt, accurate and professional response to my queries. First query satisfactorily resolved while I was still communicating on the online help portal. Second query was also responded to. I was al... Toon meer
Bedrijf heeft geantwoord
Have only had to contact customer service once and the representative Steven solved my enquiry very quickly via live chat (and follow up email). He made it such a straightforward easy process.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Contactgegevens
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australië
- support@selfwealth.com.au
- www.selfwealth.com.au
4,8
Uitstekend
316 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent customer service
Excellent customer service. Clear instructions and very prompt replies.
Very satisfied and happy with the support.
27 mei 2026
Review zonder uitnodiging
Response so quick
When I ask to change the bank details, they responded so quickly, actually it has been done in just 2 hours. Other broker normally slow responding. I am glad they are making progress and less stress for trading.
26 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your great feedback. We’re really pleased to hear the bank detail change was processed so quickly and that the experience felt smooth and stress-free for your trading. Providing timely and efficient support is something we’re always working to improve, so it’s great to know this stood out for you. We appreciate you taking the time to share your experience and your support of our progress.
My return to Selfwealth....
I haven't used Selfwealth for many years but find myself coming back to it on recommendation of a broker. It seems to be ideal for beginners up to sophisticated investors. A useful function would be a connection to a mainstream accounting package like Xero. It also has a Virtual Account feature for practicing with real account comparisons. I found the online chat support very helpful.
26 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thanks for sharing your experience and welcome back to Selfwealth. We’re glad to hear you’re finding the platform suitable for a range of investing levels and that our online chat support was helpful when you needed it. It’s also great to hear you’re exploring our features. We appreciate all feedback regarding integration with accounting software, suggestions like this are always valuable as we continue to improve the platform, this will be passed on to the relevant team.
Prompt, accurate and professional resolution to issues
Prompt, accurate and professional response to my queries. First query satisfactorily resolved while I was still communicating on the online help portal. Second query was also responded to. I was also pleased with how quickly the help was available.
22 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback, We’re really pleased to hear you had a smooth experience with our team and that your query was dealt with quickly and effectively. Providing timely and reliable assistance is something we place a lot of importance on, so it’s great to know this came through in your experience.
Excellent Customer Service
Have only had to contact customer service once and the representative Steven solved my enquiry very quickly via live chat (and follow up email). He made it such a straightforward easy process.
15 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
hank you so much for taking the time to share your experience. We’re pleased to hear that Steven was able to assist you quickly and make the process straightforward and easy through both live chat and follow-up email. We’ll be sure to pass your kind feedback on to him.
Good service
15 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
We appreciate you taking the time to review. I'll be sure to pass this onto the team.
Getting access to electronic CHESS holding statements
I had a simple query on getting access to electronic CHESS holding statements and notifications, and Steven was very quick in providing me with the right answers. Quick and easy. Thank you, Steven!
15 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thanks for your feedback! I'm glad to hear Steven was able to assist you quickly and make the process easy. I'll be sure to pass the feedback on.
Prompt Live chat response
I just opened a new Selfwealth account and had a problem completing the w8-ben form. Supriya from Live chat was very helpful and answered my query promptly and satisfactorily.
12 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback. We’re glad to hear Supriya was able to assist you promptly with completing the W-8BEN form and resolve your query. We appreciate you taking the time to share this, I'll be sure to pass on the feedback.
Antwoord van Selfwealth
Thank you for your feedback, I’m really pleased to hear you had a good experience with our team. I’ll make sure this is passed on to Blake.
How to rerceive electronic CHESS statements
Enquiry sent on Sunday with a response and action to be taken on Monday morning. Cant do better than that!!
11 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback. We aim to respond to all enquiries as promptly as possible with action taken at the earliest opportunity on the next business day. We appreciate your understanding and your comments.
I was unable to access my account
I was unable to access my account. The assistant was very patient and helped me to gain access to my account.
8 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback! We’re glad our team were able to help you regain access to your account. We appreciate your support and are always here to help whenever you need us.
Great product and affordable trading…with excellent support
Great product and affordable trading platform. Analytics and research information are comparables to other. But the big plus here are the support people that go beyond to help and sort things out without fuss. A++
6 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your kind feedback. We’re really pleased to hear you’re enjoying the platform and finding value in both the product and support experience. We appreciate you taking the time to share this.
Great service support
Blake was very responsive to my inquiry on electronic verification issue and helped to get the issue resolved in 30 mins.
7 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback. I’m glad to hear Blake was able to assist you quickly and resolve the issue within a short timeframe.
Blake was very knowledgeable and…
Blake was very knowledgeable and assisted us in a timely manner.
4 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for taking the time to leave a review. We’re pleased to hear you had a positive experience and that Blake was able to provide helpful support throughout the process. We’ll be sure to share your feedback with him.
The online services team (when I requested bank account detail change)
The online services team (when available) - is excellent! Prompt response. I found the bank account change was an easy process
7 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your kind feedback! We’re so pleased to hear you had a positive experience with our Online Services team and found the bank account change process easy to complete. We appreciate you taking the time to share your experience.
I have had this account for a long time…
I have had this account for a long time and changed devices in that time, so when I couldn't reach my 2 step authentication steps I was relieved to have it sorted within 24 hours for safety and peace of mind. I've also spent the last couple of hours getting familiar with the interface and platform and I'm really happy with Selfwealth. I left CommSec because of pricing and some CDIA concerns, and Selfwealth doesn't have those issues, plus the interface is much easier and straightforward to use. I had a problem with my Chess Sponsor having incorrect information too, and they were amazingly prompt replying to emails within 10 mins and followed up on everything until it was corrected. Excellent customer service, 5 star I think.
22 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for taking the time to share your experience and for the 5-star review. We’re really pleased to hear the team was able to assist with your 2FA access issue quickly and provide some peace of mind throughout the process. It’s also great to hear you’ve been finding the platform straightforward and easy to use after making the move across to Selfwealth. Thanks again for your support and welcome to Selfwealth.
Clear communication and fast service.
Clear communication and fast service.
6 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for the feedback Gareth! Glad to hear we supported you with efficiency and clarity.
Query was a positive experience
Supriya Srivastava was clear in her communication, logical, understood my query, and resolved it to my satisfaction.
5 mei 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your feedback, we really appreciate it. We’re pleased to hear that Supriya supported you with your query, and we will pass on your feedback to her!
Antwoord van Selfwealth
Thank you for the review Michael, we are glad to hear that we could assist you! If you need anything else, don't hesitate to get in touch.
Great Customer Service
The Self Wealth Team were extremely professional and speedy in helping me recover my account after my 2FA failed. Highly recommend.
29 april 2026
Review zonder uitnodiging
Antwoord van Selfwealth
Thank you for your kind feedback. We’re really glad the team was able to get your account recovered quickly and that you had a positive experience. We appreciate your recommendation.
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