Selfwealth Reviews 318

I have been using SelfWealth to manage my portfolio for a while now and I find it easy to research stocks, easy to trade and generally good value for money.

Terrible business does not even describe it, tried to change bank account to withdraw money, jumped through countless hoops providing the most ridiculous evidence to prove it was my account. Took a week to get it changed after hours of headaches to finally withdraw my money. No one to call and emails aren’t looked at for days. AVOID

Slowest possible broker in all sort of request (for instance transferring position to another broker takes 10 bussiness days!!!!!!!), and if you want to trade in markets other than AU, US in my case, the conversion rate is thier specific and is absoulte rip off. Highly recommend staying away from them.

I have been chasing up the annual report for my international portfolio with no luck even in September. The customer service said the report will be available by the end of August but when I followed up, they pushed it back to mid September. A well known brokerage platform should have the functionality to generate a report anytime, and generate the annual one as soon as FY ends. The fact that I can't receive mine even in September which is important to lodge tax return is utterly disappointing.

Great broker ! $9.50 for any trade allows you to trade large amounts without the high costs . I previously had Macquarie bank and brokerage cost me over $20,000 per annum . With SWF, $5000 to $10,000 , with more trades . Also efficient execution of trades .

Treat Their Customers Like Rubbish - No Point In Paying Over The Odds!
Their site is very user friendly and pretty good. That's where the story ends. Their so called customer service are uber annoying and will either not respond or give you a ridiculous response. They constantly reject any requested forms and even told me at one point that it wasn't my signature. I decided to move my portfolio to Stake as I was sick of their rubbish customer service and wasn't interested in paying more for trades any longer. They have done everything in their power to thwart and frustrate the process by fabricating faux reasons to delay everything.

I was a BIG supporter of this trading platform when it first started a few years ago. I worked for a sell-side institution myself and supported the platform providing affordable trading to retail investors.

I used it myself for years but the service has dropped immensely in recent months.

When your account gets locked with a renewed W8BEN and you re-submit the form, they take weeks to unblock your account and don't respond to queries on the support email.

The support chat bot is useles. You go around in circles with Windows 95 software on the bot with no help.

Get with the times.

This is an additional review to previous one detailing being locked out and their lack of response to that. On 16 May I sent a form to transfer shares from another broker (I want to use the pathetic few free trades they gave me as compensation for previous experience before I close account as they are so bad). No response. So on 31 May I contact the broker the shares are supposed to be leaving - no they say, we’ve received nothing from Selfwealth, nothing pending. So I send a follow up email to original request of 16 May (still no response to that at time of writing) and resubmit the whole lot again as I new request on 1 June. Again, nothing happens. So 14 June I contact the other broker and again they say “ no, nothing received from Selfwealth requesting a transfer”. But they also say…. “Send it to us”. So I sent it to them and, guess what, less than 24 hours later, the transfer is completed and I get an email from Selfwealth telling me that. But you can bet it wasn’t completed by Selfwealths actions! Selfwealth useless. You will lose money waiting for them to action anything. Proof that you get what you pay for!
14 August- To clarify after Selfwealths response to this review…no I was trying to transfer TO Selfwealth and it was Selfwealth that did nothing to get the shares transferred to themselves.
Overall the point with Selfwealth is it’s fine until you have a problem or want them to do anything. If you have a problem or want them to do anything they are useless.

Self Wealth is dreadful. The "support" is moronic. They claim the fee is set at $9.50 but I have been charged $19 for six months. They owe me about $500 but won't give it back. I have been told 4 times I will get an email at the end of the week. Guess what? No email, its all too hard for them.
AVOID. There is cheaper brokers than may actually have support.

Just wanted to let everyone know what I am currently experiencing with SelfWealth. I’ve been trying to withdraw my funds for over a month. I’ve provided them with everything they have asked for. More information and documents than what is required for a home loan.
They continue to ask for the same information/documents and not responding to many of my emails. (Sending three to their one email and they takes nearly a week to respond)

This platform has now cost me much more then they could of every provided in value. Even just have these funds on my mortgage would be saving me $50 per day but also the opportunity cost of using these funds for other investments.
Absolutely terrible service and looking like I need to get my solicitor involved just to withdraw my own money!!!
Consider this before using Self Wealth, I would not recommend them to anybody!!!!

I recently used Selfwealth's AUD>USD exchange service (only option to fund your US Trading Account), and I have to say that my experience was incredibly frustrating and disappointing. Despite being advised of the standard SLA multiple times, the funds I transferred have yet to clear, causing me to miss out on a potentially lucrative opportunity.

What's more frustrating is that when I attempted to contact customer service for a status update, I received no response for an extended period. Even after reaching out multiple times, the service representative I chat with was unhelpful and unwilling to escalate the issue or offer any satisfactory solution.

This level of incompetence and lack of customer support is unacceptable, and it has caused me significant stress and inconvenience. As a result of this experience, I will be looking for alternative exchange and moving my funds to a more reliable platform, like Moomoo or Webull.

If you're considering trading the US Markets, I urge you to think twice and carefully consider the potential risks involved. It's crucial to do your research and compare different platforms to find the one that best suits your needs and provides you with the level of support and reliability you require. Their fees are to the most competitive when you explore other new entrants to the market.

Very happy with selfwealth, easy to sign up and provides (CHESS) sponsor, plus quick trade executions.

Good and easy to use platform. The stock review, forecast and market depth analysis is helpful.
The updates need to be quicker as the real time delay is an important aspect in trading.

The web site is good however the app is bit clunky. Support service is very responsive and helpful. You can subscribe to trade ideas and see how the market is going.

Learning as I go. I finding this site really easy to use.

Needs much more advanced charting along with alerts.

Options to customize home screen and turn off what you don't want would be good

Selfwealth could have all of my business if only it had Conditional Orders ??????

Likes:
. Rask & Owens training in general. It would be nice to find similar & more targeted training/news on my portal also not just through webpage or podcasts. For example targed news videos on my shares that I am currently holding.

. I enjoy the ease of finding reviews, updates and news via each companies page....

. Love the Notifications & watch lists

Improvements:
. More SWF News or updates (The mining guys post daily) It would be good to hear more regurly improvements being made to SWF not just the financials

. Offer a few free orders if you are like me and have placed well over 100 orders over a few months. It would be nice to be rewarded for being a frequent loyal user.

. As a SWF stock holder I would like to make more frequent smaller orders but will not due to the $9.50 fee. If I'm buying SWF stock it would be nice to get free orders as an owner.

. Provide a really really really small dividend

. Offer a interest rate on the cash being held

. In the future I would be interested in getting a portfolio overview, Tax advise and a personalised retirement plan or some general advise. SWF could direct their clients.

I'm new but like many of my mates we are enjoying the education and the rewards that come with long term investing.

Works well, big learning curve for myself as I have never bought or sold shares before, I'm not over tech savvy but I find this works for me, I still have a lot to learn and enjoy the podcasts they can be very helpful!

IG trade App is light year ahead for mobile or PC usage, trading.
Only reason using this service is the DRP plan and It supports Family trust and Children account. Also the trading Fees or
Wait for EST business working hours to convert AUS to US.