Fulfillment was quick and easy and the ties are beautiful. Minor point: They may want to consider using a slightly stiffer lining to make the dimple in the knot (when you tie it) more durable. Wi... Toon meer
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Lees wat reviewers zeggen
I ordered two ‘ABSOLUTELY STUNNING’ square silk scarves which arrived safely, all the way from Milan, Italy to Sydney, Australia…in a matter of days! The colour, pattern and quality of their bespoke p... Toon meer
Bedrijf heeft geantwoord
I just received my order. I’m disappointed. In the description and image upon I based my decision to purchase was not what I received. The color is not white but rather a cream color with the blu... Toon meer
Bedrijf heeft geantwoord
Ho ordinato due cravatte, i tempi di consegna sono stati rispettati e le cravatte, seppur non le abbia ancora indossate, sono belle e di buona fattura. Ci sono margini di miglioramento per quella ch... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Serà Fine Silk – Handmade Italian Como Silk Accessories Milan-based brand crafting luxury Como silk ties, pocket squares, bow ties, braces, and scarves, handmade in Como, Italy. Each piece is crafted from the finest Como silk and shipped worldwide, with custom designs available for weddings, events, and corporate gifts.
Contactgegevens
Via Santa Marta 21, 20123, Milano, Italië
- +393427946654
- info@serafinesilk.com
- www.serafinesilk.com
4,7
Uitstekend
599 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Perfect !thanks
30 juli 2023
Antwoord van Serà Fine Silk
Dear Hervé,
thank you for leaving you review about our products and service, it is much appreciated!
We hope to see you soon again on Serà Fine Silk
All the best,
The Serà Team
Knowing this place is a sign of good taste
Beautiful clothes, wonderful quality, fast and well-organized shipment.
5 juli 2023
Antwoord van Serà Fine Silk
Dear Vladislav,
thank you for your kind feedback on our products and service, we really appreciate it!
All the best from Italy,
The Serà Team
Beautifully designed
Beautifully designed, beautifully made pocket squares. And so many other products. Superb customer service, too.
19 juni 2023
Antwoord van Serà Fine Silk
Dear Andrew,
thank you for your kind review and for always supporting our brand!
All the best from Milano,
The Serà team
Not happy at all.
Not happy at all.
Placed my order 2/7/2023
Still have not received delivery!!!!
3 juli 2023
Antwoord van Serà Fine Silk
Dear Parmjit,
we are sorry you did not receive your order yet, unfortunately the package seems to be lost in transit. Our team will get back to you shortly via email to send you all the information about a new shipping we will be organizing today.
Best regards,
The Serà Team
Antwoord van Serà Fine Silk
Dear John,
thank you for taking the time to leave your feedback on our silk tie, we really appreciate it!
We hope to see you soon again on Seràfinesilk.com
All the best,
The Serà Team
Muito bonitas as gravatas e os lenços
Muito bonitas as gravatas e os lenços! Altíssima qualidade!
21 april 2023
Antwoord van Serà Fine Silk
Dear Tiago, thank you for leaving your feedback on our ties and scarves, we really appreciate it!
We hope to see you soon again on Serà Fine Silk
All the best from Italy,
The Serà Team
Great overall experience and product
3 april 2023
Since you asked
Since you asked, it annoyed me that you offered 10% off if I put the discount code at the time of purchase, and then didn't give it to me when I did so. When I asked about it, to be told I should have done exactly what I did, was a bit insulting. Now you are offering me the same 10% off on my next purchase, which I do not believe, because if you didn't do it the first time, why would you the second? I did not buy the pocket squares because there was a discount. I bought them because I like them. But because you did this silly and unnecessary marketing trick, I do not trust you as a company. That small detail changed my opinion. I do not particularly want this review published anywhere. I only want to deliver the requested feedback. If it is permanently published somewhere, let me know, so I can remove it.
18 april 2023
Antwoord van Serà Fine Silk
Dear Alexander,
thank you for leaving your feedback on your experience.
I apologize if the shopping experience and the discount application was not smooth for you, it is possible that the reason was simply a small typo in the discount code like a double spacing. I am sorry you could not apply it at the moment of purchase; however, like suggested by our team you can apply it on the next purchase with code SERAWELCOME.
Another solution I can suggest is that I can manually refund the 10% off on the order so it will be just like you used it.
If this solution can suit you please let me know and I will be glad to help and if you have any other doubts or requests do not hesitate to ask.
Antwoord van Serà Fine Silk
Dear Isidoro,
thank you for your feedback on your experience and on your products, it is very much appreciated!
We hope to see you soon again on Serà Fine Silk
Website says the VAT is included
Website says the VAT is included, when you choose Switzerland for delivery, but you find out after the payment that it isn't. Two weeks later you're stuck with an invoice for the VAT incl. admin fees.
20 maart 2023
Antwoord van Serà Fine Silk
Dear Efe,
thank you for leaving your feedback on your experience on Serà Fine Silk, we are sorry your shopping experience was not smooth as hoped.
As specified in our Sales & Shipping policy, VAT is excluded for Countries outside European Union so unfortunately VAT was in your case applied according to your destination and its Customs regulations.
If you have any further doubts do not hesitate to contact us here or on info@serafinesilk.com
Best regards,
The Serà Team
Sera Fine never disappoints
Sera Fine never disappoints
The swim shorts are just great, wonderful colours and a true paisley design
Added to that was super-quick delivery
Thank you!
Oh, I nearly forgot, Ischia is one of our favourite places to holiday. Roll onJune
22 maart 2023
Antwoord van Serà Fine Silk
Dear Philip,
thank you for rating your experience and for your kind feedback on our swimsuits. We hope you will love wearing them in your next summer vacation in Ischia!
All the best from Italy,
The Serà Team
Very good quality and beautifully hand…
Very good quality and beautifully hand crafted designs with fast shipping :)
19 maart 2023
Antwoord van Serà Fine Silk
Dear Ella,
thank you for rating your expericence with us and for your kind feedback on our products.
We hope to see you soon again,
- The Serà Team
High quality products
They produce high quality products, quite unique, I would say. Customer service is very helpful and understanding if there are any issues
20 maart 2023
Antwoord van Serà Fine Silk
Dear Matteo,
thank you for raring your experience on Serà Fine Silk and for supporting our brand.
We hope to see you soon again,
- The Serà Team
The whole experience has been a mess
The whole experience has been a mess. Shipped wrong color pocket square. Didn’t apply 10% discount. Reply back to emails with an attitude.
20 maart 2023
Antwoord van Serà Fine Silk
Dear Kris, thank you for sharing the feedback on your experience. We are sorry you had troubles in your experience buying on Serà Fine Silk, if you received the wrong item please send a picture to info@serafinesilk.com and our team will check and send the correct item as soon as possible. About the welcome discount code, it is possible that it ended up in your spam folder but in any case it can be applied even on another order in the future with code SERAWELCOME. I hope this helps and if you have further questions please let us know
Great products and service!
9 februari 2023
Antwoord van Serà Fine Silk
Dear Martin,
thank you for your feedback and for supporting our brand.
We hope to see you soon again!
- The Serà Team
Great experience buying those ties
5 februari 2023
Antwoord van Serà Fine Silk
Dear Claudio,
We are so glad you are happy with the silk ties you purchased! Thank you for your support to our brand!
-The Serà Fine Silk Team
Top notch quality and fast delivery.
20 december 2022
Antwoord van Serà Fine Silk
Dear Jonas,
We are so happy to hear you've had a positive experience shopping with us! We hope to see you back as our customer again soon.
-The Serà Fine Silk Team
A high quality, hard to find item.
Update
12/24- They have a replacement on its way. Arranging the return was easy and convenient.
12/20- I unfortunately received the wrong color than what I had ordered. Mistakes happen, we are all human. They did offer to refund 30% of the sale price or exchange for the correct color. I will update once I have the matter resolved.
There are plenty of velvet cotton bowties out there, but I was looking for a quality piece that was made from silk velvet. SFS delivered! I purchased the Navy Blue self tie bow tie and I WILL BE back.
17 december 2022
Excellent website
Excellent website, easy to shop.
The quality of the products is exquisite. Beautiful choices, very tasteful and elegant. And the quality is up there with the best. I highly recommend.
8 december 2022
Antwoord van Serà Fine Silk
Dear Hal,
Thank you so much for your recommendation. We are so glad to hear you are loving your products!
-The Serà Fine Silk Team
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