Serious Reviews 2.377

Like previous orders, my most recent was easy to order and quickly and efficiently delivered. However, with this order, I immediately noticed an improvement in the quality and quantity of paper per roll (not that the previous orders were of poor quality). Definitely will continue to order this toilet roll.

It’s a great service, having toilet paper delivered in bulk at your convenience so you literally don’t have to keep picking it up on the weekly shop. The paper isn’t the best quality - like not Andrex levels of thickness or durability but it’s decent enough. The only thing I’d say to watch are the shipping notifications - my last delivery came too soon - I still had half the precious box left - but I don’t remember having an email to say my next box was about to be dispatched. I just saw the email saying it was on its way and it was too late to pause it then.

Laundry detergent states on their website that it is “SLS free” and “soft on you”. However, The first ingredient on the package is “Sodium Dodecyl Sulfate” which is just a newer name for SLS: exactly the same chemical formula. Straight face lies! And very misleading as SLS/SDS has been proven to cause skin irritation and have other potential health impact.

I contacted them for return and was immediately granted a refund. Yet no comment on my claim that they mislead me. No apology. Nothing.

Rebrand the Toxin, Keep the Profit.

Love swift seamless delivery

I was a happy customer until the last order, the quality of the toilet paper has declined, it used to be much softer but I’m no longer a fan and have cancelled my subscription.

I have ordered toilet paper several times from Serious Tissues. Initially, it was a little cumbersome to order a one-off rather than enter into a continuing contract but this has now been sorted and the ordering process is impressively easy and quick. The product itself is fine and rather better on the environmental front than many of its apparent competitors.

I love the sustainability of their products, and for this reason alone, it's worth every penny (even though you will pay a few more pennies than most of their market competitors). It only loses a star for us because I'm afraid it's not quite soft enough for our personal liking, therefore sadly we won't be buying again. But do give it a go, and their service is great, btw.

Great product.
I feel that I am doing my bit to help sustainability.
I would be happy to pay a little more for an extra layer to make the product a little thicker.

A great product with quick and friendly service. I had a great experience today with their customer service. I got a really quick reply to my query with a great, fuss free resolution. They were really helpful and obviously care about their customers. Been with Serious Tissues now for a few years and would highly recommend.

Really good prompt service and a very useful product

Great product and service

I mistakenly set up a subscription to Serious Tissues when I'd meant to make a single order, They sorted this out for me on a Sunday - cancelling my sub and checking that my order was still coming. I was very impressed with their efficiency and politeness.

The main thing is the planet friendly stuff. All aspects of your loo paper seem good to me. The sheets could be a little larger, though.
I'm sure I'll be back for more one day.

Have ordered toilet rolls a few times now and happy with product and especially its sustainable credentials.
Ordering is easy and delivery fast so very good experience all round.

This toilet roll was so rough that it reminded me of when we had to go to an outside toilet and the toilet paper was rough then and it just reminds me of this now. Would never buy again.

We've tried pretty much every equivalent eco friendly brand and this one is the best. Good value, no nonsense product and reliable delivery. No unnecessary wrapping, reliable and consistent quality product. It's good for the environment and does the job! What more can you want?

The quality has certainly deteriorated since we first took out our subscription a while ago. The paper is harsher and less absorbant. Sorry, but you've lost a customer.

I set up regular deliveries of toilet paper and kitchen rolls but realised that the intervals weren’t working. It was quick and easy to cancel or bring forward an order as needed. I like the fact that there is no bamboo in the products.

I like the quality of the paper and the minimal packaging. The product is also delivered quite swiftly.