Ostend, Scenic Coast and Bruges

Ostend, Scenic Coast and Bruges Reviews

Gemiddelde sterrenscore 4 van de 5 sterren

3,8

(44 reviews)

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13,8K Reviews

4,4

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Wat klanten hebben benadrukt

Kwaliteit

3,8

43 beoordelingen

Prijs-kwaliteitverhouding

4,0

44 beoordelingen

Productdetails

Enjoy time exploring the delightful resort of Ostend and the beautiful medieval city of Bruges, with its canals and cobbled streets.
  • Merk: Shearings
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Alle reviews

Beoordeeld met 5 van de 5 sterren

Loved the hotel Royal Astrid in Ostende. The food was good, our room was good and the staff were pleasant and helpful. Loved the visit to Bruge. Our guides Dean and Ryan were very knowledgable, helpful and supportive. The coach from Southampton to Exchange was amazing lovely big comfortable seats lots leg room.

Datum van ervaring:
Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Shearings Holidays

Dear Hazel,

Thank you for taking the time to share your feedback following your Ostend, Scenic Coast and Bruges holiday.

It’s lovely to hear how much you enjoyed your stay at the Royal Astrid Hotel in Ostend. We’re pleased that you were happy with the food, your room and the friendly, helpful service from the hotel staff, as well as your visit to Bruges.

We’re also delighted that Dean and Ryan looked after you so well throughout the trip. Your kind comments about their knowledge, helpfulness and support will be greatly appreciated.

It’s wonderful to hear that you found the coach from Southampton to Exchange so comfortable, with plenty of space to relax during your journey.

Thank you again for your lovely feedback. We hope to welcome you on another Shearings holiday in the future!

Warm regards,

Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

Loved this trip and can't wait to do it again in Spring. Hotel very good (although I would have loved a kettle in the room), food excellent, especially the breakfast. I haven't visited Ostend before and was very impressed.

Datum van ervaring:
Kwaliteit: 4
Prijs-kwaliteitverhouding: 5
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Antwoord van Shearings Holidays

Dear Michael,

Thank you for your five star review.

I am happy to hear you loved our tour to Ostend, Scenic coast and Bruges, your comments are greatefully appreciated and we do use them to make relevent improvements to our tours.

I am happy to hear you enjoyed the breakfast and was impressed by Ostend.

We hope to welcome you on our coaches again soon.

Kindest Regards,
Shearings Customer Relation (TW)

Beoordeeld met 1 van de 5 sterren

Paid full price for a seat that did not recline and soured the trip and was extremely uncomfortable. Was allocated a rear seat but still paid full price for a seat which in the brochure said reclined but did not, so they lied. Company gave a miserable £20 each refund as they put it in their words as a good will gesture. Will never go with this company again. Was my first time on a coach trip abroad and thanks to Shearings will be my last.

Datum van ervaring:
Kwaliteit: 1
Prijs-kwaliteitverhouding: 4
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Antwoord van Shearings Holidays

Dear John,

Thank you for taking the time to share your feedback regarding your Ostend, Scenic Coast and Bruges holiday.

We’re very sorry to hear that your seat did not recline as advertised and that this caused you considerable discomfort throughout your trip. We understand how disappointing this must have been, particularly as this was your first overseas coach holiday and you had paid the full price expecting the facilities described in our brochure.

We’re also sorry that the goodwill refund offered did not leave you feeling that your concerns had been adequately addressed. We appreciate that this experience has affected your confidence in travelling with Shearings, and we regret that we did not meet your expectations.

Your comments regarding the seating and the information provided in our brochure are important, and we will share your feedback with the relevant team for review.

Thank you again for bringing this to our attention. We’re sorry that your first overseas coach holiday did not provide the comfortable and enjoyable experience you had hoped for.

Warm regards,
Customer Relations Team (SB)

Beoordeeld met 5 van de 5 sterren

Great holiday. Hotel was good, excursions were brilliant (didn't go to Veurne due to illness). Drivers were excellent - very friendly and helpful. All in all, a brilliant holiday.

Datum van ervaring:
Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Shearings Holidays

Dear Alison,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had a brilliant holiday, enjoyed the hotel and found the excursions to be excellent.

We’re sorry to hear that illness meant you couldn’t join the visit to Veurne, but we hope you were able to enjoy the rest of the itinerary. It’s lovely to hear such kind comments about our drivers too – we’ll be sure to pass on your praise for their friendly and helpful service.

Thank you again for your feedback, and we hope to welcome you on another Shearings holiday soon!

Warm regards,

Customer Relations SB

Beoordeeld met 5 van de 5 sterren

Had a great holiday . Nice room ..plenty to eat. Excellent location.hapy helpful staff.

Datum van ervaring:
Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Shearings Holidays

Thank you for taking the time to share your feedback following your Ostend, Scenic Coast and Bruges holiday. We're delighted to hear you had a great break and enjoyed your room, the food, and the excellent location. It's also wonderful to know that our helpful and friendly hotel staff helped make your stay even more enjoyable.

We appreciate your kind comments and hope to welcome you on another holiday with us soon.

Shearings Customer Service (MB)

Beoordeeld met 4 van de 5 sterren

Did not enjoy the arrangements for dining, it was very disorganised.

Datum van ervaring:
Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Shearings Holidays

Thank you for your feedback.

We're sorry to hear that you found the dining arrangements disorganised during your stay. We appreciate you bringing this to our attention, and your comments have been shared with the relevant team for review.

Shearings Customer Service (MB)

Beoordeeld met 2 van de 5 sterren

Poor service, condescending coach crew, far too familiar. No on board drinks service, at least we were never offered. Excellent accommodation and restaurant food, but no dinner choice other than vegetarian option. Five free drinks included is a good deal, however the (common in Belgium and The Netherlands) system of waiting for a waiter to take your drinks order from your table ( you cannot order directly at the bar) is ponderous at best. I counted 104 persons seated in the bar/restaurant area with three staff waiting. Do yourself a favour, and when your dinner sitting is over and everyone hits the bar at the same time, take a short walk over the tram lines onto the promenade and choose one of the multitudinous bars/cafes to sit and have a drink at whilst catching the last of the sunset. The included excursion to Bruges is well worth doing, Veurne not so much. Ostend is a great base to see more of Belgium by train -station about 15 minutes stroll from the hotel. Pensioners rates are good and tickets can be bought from multiple machines and English language can be selected. I won't do this trip again, as a paying hotel guest and seasoned Shearings traveler, I expect to be treated with a measure of dignity and respect, and not as if we were on a school outing.

Kwaliteit: 2
Prijs-kwaliteitverhouding: 3
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Antwoord van Shearings Holidays

Dear Nicholas,

Thank you for taking the time to share your detailed feedback following your Ostend, Scenic Coast and Bruges holiday.

We’re sorry to hear that aspects of the service provided by the coach crew left you feeling disappointed, particularly regarding their manner and the lack of an on-board drinks service. We appreciate how important it is for our guests to feel comfortable and respected throughout their holiday, and we’re sorry that this was not your experience.

We’re pleased to hear that you enjoyed the accommodation and restaurant food, although we’re sorry that you were disappointed with the lack of choice for the evening meal. We also appreciate your positive comments regarding the five complimentary drinks included with the holiday.

Your comments regarding the coach crew, on-board service and dining arrangements will be shared with the relevant team for review.

Thank you again for bringing your concerns to our attention, and for your continued support as a seasoned Shearings traveller.

Kind regards,
Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

Interesting tour, loved Ostend, loved Bruges, the trip to the Market in Verne did not quite go to plan but we did enjoy the trip to Ypres instead.

Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Shearings Holidays

Dear James,

Thank you for taking the time to share your feedback and for awarding your Ostend, Scenic Coast and Bruges holiday 5 stars.

We’re delighted to hear that you found the tour interesting and particularly enjoyed your visits to Ostend and Bruges. We’re sorry that the trip to the market in Veurne didn’t quite go to plan, but we’re pleased that you were still able to enjoy the alternative visit to Ypres.

Thank you again for your lovely review. We hope to have the pleasure of welcoming you on another Shearings holiday in the future.

Kind regards,
Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

Tour was excellent as was the Hotel Royal Astrid. However the two drivers were not! No hot chocolate on board for drinks and they didn’t know the route into one town and no idea in Bruges where to take us. Also one lady fell in dining room and they couldn’t be bothered to gt up from their meal to help her. Also poor communication on departure times. No good enough

Prijs-kwaliteitverhouding: 5
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Antwoord van Shearings Holidays

Dear Karen,

Thank you for taking the time to share your feedback following your Ostend, Scenic Coast and Bruges holiday.

We’re pleased to hear that you enjoyed the tour and were happy with your stay at the Hotel Royal Astrid. However, we’re very sorry to hear about the issues you experienced with the drivers and the level of service provided.

We appreciate your concerns regarding the availability of drinks on board, the drivers’ lack of familiarity with the route, and the difficulties finding the appropriate drop-off point in Bruges. We’re particularly concerned to hear about the incident in the dining room and that you felt the response to the lady who fell was not as you would have expected. We also apologise for the poor communication regarding departure times, as we appreciate how important clear information is when travelling on a group holiday.

Your feedback is taken seriously and will be shared with the relevant team for review, particularly regarding the service provided by the drivers and the communication throughout the tour.

Thank you again for bringing these concerns to our attention, and we’re pleased that despite these issues, you were able to enjoy the tour and your hotel.

Kind regards,
Customer Relations (SB)

Beoordeeld met 1 van de 5 sterren

Good holiday break but partly spoilt by drivers who made mistakes.We had a nearly two hour delay due to a weight restriction on a bridge which eventually we crossed and telling us to go to breakfast at a earlier time without telling the hotel.Belgium architecture superb and Ypres a haunting experience

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Shearings Holidays

Dear Dennis,
Thank you for taking the time to share your feedback.
It's lovely to hear that you enjoyed your holiday to Ostend, the Scenic Coast and Bruges, and that you particularly appreciated the beautiful Belgian architecture and found the visit to Ypres such a memorable and moving experience.
I am sorry to hear that aspects of the tour were disappointing, particularly the delay caused by the bridge weight restriction and the confusion surrounding the breakfast arrangements. We appreciate you bringing these matters to our attention, as feedback such as yours helps us to review and improve the holiday experience for our guests.
Thank you again for sharing your experience, and we hope to welcome you on another holiday with us soon.
Kind regards,
Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

Driver was exceptional. Hotel was very nice one or two minor details with the hotel that mainly the one that we could not choose what we ate in the evening.

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Shearings Holidays

Thank you for your feedback on the Ostend, Scenic Coast and Bruges tour.
I’m delighted to hear that you found the driver exceptional and enjoyed your stay at the hotel. I also appreciate your comments regarding the evening meal options, and your feedback will be shared with the relevant team.

Warm regards,
Customer Relations
SP

Beoordeeld met 5 van de 5 sterren

Nigal our coach driver was brilliant so helpful the hotel was good but the evening meal wasn’t no choice

Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Shearings Holidays

Thank you for your feedback on the Ostend, Scenic Coast and Bruges holiday. I’m delighted to hear that Nigal, your coach driver, was brilliant and so helpful, and that you enjoyed the hotel overall.

I’m sorry to learn that the evening meal did not meet your expectations, particularly due to the lack of choice. Your comments are important to us and will be shared with the relevant teams for review, as we are always looking to improve our holidays.

Thank you again for your honest feedback and for choosing to travel with us.

Warm regards,
Customer Relations

Beoordeeld met 4 van de 5 sterren

The hotel was only average. No choice for dinner- just one item on the menu. And only one veg with it. The rooms had no tea or coffee making facilities. The coach computer broke down twice and we missed out on the chocolate factory visit during our return journey which we all were looking forward to and so no one had bought chocolate beforehand.

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Shearings Holidays

Thank you for your kind 4-star review.

Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards

Shearings Customer Relations

Beoordeeld met 4 van de 5 sterren

Good value for money hotel in great location

Kwaliteit: 3
Prijs-kwaliteitverhouding: 4
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Antwoord van Shearings Holidays

Thank you for your excellent 4-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.

Warm regards

Shearings Customer Relations

Beoordeeld met 4 van de 5 sterren

Pleased dinner was later at 7pm which is a good time, loved the spa area, liked that breakfast time was variable, first time will be booking again.

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Shearings Holidays

Dear Rosemary,

Thank you for your lovely 4-star review.

We're so pleased to hear you enjoyed the flexible breakfast times, the relaxing spa area, and the later dinner seating, it's great to know those details added to your comfort.

We're especially happy to hear it was your first time with us and that you're already planning to book again.

We look forward to welcoming you back soon.

Kind regards,

Shearings Customer Relations (SC)

Beoordeeld met 5 van de 5 sterren

Very pleased with all the places we went to ,the bus drivers were very helpful,

Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Shearings Holidays

Good Afternoon,
Thank you for your kind 5-star review.

We're so pleased when our customers provide feedback as it helps us to achieve our aim of providing a thoroughly enjoyable experience for all our customers.

It's wonderful to know you had such a good time and that the drivers looked after you.

We hope to welcome you back again soon.

Kind Regards
Shearings Customer Relations (JS)

Beoordeeld met 5 van de 5 sterren

A wonderful hotel, the only disappointing part of the holiday was Irish Ferries, very expensive food - and they do not even serve Guiness! The tours were excellent and the driver and courier very pleasant and helpful.

Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Shearings Holidays

Thank you for taking the time to leave a 5-star review following your Ostend, Scenic Coast and Bruges holiday.

We're delighted to hear you enjoyed your stay at the hotel and found the tours to be excellent. It’s also a pleasure to know that your drivers contributed positively to your experience with their helpful and friendly service.

We appreciate your comments regarding Irish Ferries. While ferry services are arranged through third-party providers, we understand your concerns and will ensure your feedback is shared with them for review.

Thank you once again for your kind comments. We hope to have the opportunity to welcome you on another Shearings holiday in the future.

Best regards,
Shearings Customer Relations (MP)

Beoordeeld met 4 van de 5 sterren

Everything about this holiday was great especially the free drinks package only let down was the food at the astrid hotel been before to this hotel and it was the same then but had a great time even so.

Kwaliteit: 4
Prijs-kwaliteitverhouding: 5
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Antwoord van Shearings Holidays

Dear Valerie,

Thank you for your lovely review of the Ostend, Scenic Coast and Bruges holiday.

We're delighted to hear that you had a great time overall and especially enjoyed the free drinks package, it's always nice when those little extras help make the trip even more enjoyable.

We’re sorry to hear the food at the Hotel Astrid didn’t quite meet your expectations, especially as you've experienced it before. Your feedback has been noted and will be shared with our hotel team for review.

Thank you again for travelling with us, and we hope to welcome you on another Shearings holiday soon.

Kind regards,

Shearings Customer Relations (SC)

Beoordeeld met 4 van de 5 sterren

Travel well organised, pleasant experience. Booked a twin room as I was sharing with adult son. Unfortunately, room was a double and hotel staff said they were full and couldn’t change room! Hotel breakfast good but evening meal disappointing as no choice. Good job there was a salad bar for those who didn’t like the food. Drinks vouchers good, could spend on soft drinks, beer or house wine. A lot of walking on trips so probs not suited to some. Enjoyed Ostend, Brugge, Veurne a little small but pleasant. Met some lovely people on trip.

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Shearings Holidays

Thank you for your review.

Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.

We eagerly look forward to welcoming you on board again soon

Many thanks’ Shearings (JK)

Beoordeeld met 3 van de 5 sterren

I wouldn’t travel with Shearings again on the return journey on the feeder coach the 2 drivers were extremely rude and gave us wrong information I have already given coach no. Etc on Shearings review

Kwaliteit: 3
Prijs-kwaliteitverhouding: 3
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Antwoord van Shearings Holidays

Thank you for your feedback, Pauline. We're sorry to hear about your experience with the drivers on the return journey. Your comments are important to us.

Please contact our customer service team, as we would like to understand what happened and address these issues to improve future experiences.

Best regards,
Customer Relations Team