Sheerwaterglass Reviews 

The engineer, Matt, came to do an emergency call as the lock to the house point of entry had failed to operate. He explained the reason for the failure in laymen’s language, was quick to fit a temporary replacement and arrange for a permanent replacement.
A good ambassador for the firm.

I do not have enough good words to say about Sheerwaterglass!
They move quickly to problem solve. They understand attention to detail is important and work hard to serve their customers with great service. In particular, I want to mention Ellie who works for them, who is always an absolute pleasure to interact with, efficient and goes the extra mile, every time.
I think its fair to say, she makes their company shine!!

Absolutely delighted with the replacement of our three VELUX windows.

From the very first appraisal and discussion of the job right through to the final completion, the entire experience was exceptional. The attention to detail, professionalism, punctuality, communication and, above all, the quality of the craftsmanship were truly remarkable.

It is increasingly rare to come across a team that takes such genuine pride in its work and delivers exactly what was promised, with such care and precision. Everything was handled efficiently and professionally, and the finished result is excellent.

We are extremely grateful for the outstanding service and would have absolutely no hesitation in recommending them to our friends, colleagues and family. In fact, I would be very happy to recommend them for any project where quality, reliability and first-class workmanship really matter.

Thank you once again for an excellent job — thoroughly deserved and very much appreciated.

Very impressive company, excellent service. Everyone I dealt with was very friendly & efficient. When Dylan & Aiden had installed my new door I was amazed at the difference it made to the look of my house. Would, and already have, recommend this company

Ruslan, replaced a completely broken window locking assembly promptly. He did a very neat and tidy job. He pointed out that all such window mechanisms need spraying with lubricant every 6 months. Lubrication would have saved the expense.

My glass window shattered and I requested Sheerglass to replace it. The fitting of the glass in the window was excellent. Answering of the phone by the company was very good.
I highly recommend the use of this company/ The fitting by Ruslan was performed efficiently. He cleared by when he left. Very pleased in particular with the fitting service. Very polite as well

My whole experience from start to finish of my window installation was efficient and courteous.
Our thanks go to all the staff involved.
Dillon and his helper did a very good job. 👏

Sheerwater Glass have provided windows, doors and a conservatory to us over the past thirty years in this house. From the Steve Smith and the sales team to the installers they are professional, friendly and good value. Paul and Finn recently installed a new back door for us and have done a great job. The quality of product and installation is always excellent.

All aspects of the project from sales, survey through to completed installation were well explained and completed on time. The office staff kept me updated on the progress of my order and the installation date was negotiable and I was able to choose a date.
The installation team (Damian and Callum) arrived early morning, used covers to protect carpets and relevant furniture and worked non-stop to complete the job (on very hot day). Top marks for those guys.
When finished, there was no damage to internal decor or furnishing and the rooms were left clean.

Great service as always at sheerwater glass and always helpful staff especially Ellie who is always friendly. Definitely recommend

from start to finish sheerwater was really good. polite and kept me up to date with my purchase. and workmanship perfect. 10/10 for all round performance

Sheerwater glass promptly supplied 2 standard sheets of 3mm greenhouse glass at a reasonable price. They went the extra mile and slighly rounded the edges so that the sheets could be handled without gloves. Staff efficient and helpful.

We had a very disappointing experience with Sheerwater Glass. Prior to the Velux windows being installed, we had no leaks at all. As soon as they were fitted, both windows began leaking.

What followed was months of back and forth, with repeated attempts to avoid taking responsibility for what an independent roofer confirmed were installation-related issues. Instead of accountability, we were met with deflection, delays, and an approach that made an already stressful situation far worse.

The work was expensive, yet the customer service was inconsiderate and, at times, rude. We’ve only just been able to move forward with repairs after a long and draining process.

Based on our experience, I would not recommend Sheerwater Glass. Poor workmanship, lack of ownership, and an extremely difficult customer journey.

Absolutely brilliant from start to finish. Had a major problem as the window wouldn’t shut. I was very impressed, as I was provided with a quote soon after contacting the company. Work was completed by Ruslan who sorted the problem quickly and to a very high standard indeed - this involved removing the window to then replace the locking mechanism plus top hinge.

I purchased a front door 5 years ago, recently I noticed that very cold drafts coming into the house from the door. Thank goodness we had a 10 year guarantee. Carris in the office and Rusland the engineer supported me in getting the door replaced. 1st class after sales service. Thanks Carris, Rusland and Sheerwater Glass. 1st class teamwork
Joe McGuire

We've used Sheerwater before for security doors, front doors, and windows, and they've always done a fantastic job with great aftercare.
This definitely deserves a 5-star review. During some emergency travel plans, our old security door (installed before Sheerwater's time) wouldn't shut properly. We needed to lock up and leave, so I called Sheerwater and Phil promptly arranged for an engineer to come out later that day, and within a few hours, the problem was fixed. The door now works perfectly. Even though it was a small job, fitting us in last minute during a hectic time made such a huge impact to us. Sheerwater's customer service is top-notch, and there's always a personal touch when dealing with Phil or anyone on the team. I wouldn’t hesitate to recommend anyone else and will continue to use Sheerwater for their services! Superstars!!!

Very efficent service from getting in touch with Sheerwater Glass right through to the finished job. Good communication at each step. Nick who came to replace my double glazed window was very friendly and respectful. It was nice to have him carrying out the work, he cleaned up after finishing the work leaving everything as it was before he started the job.

We have had numerous parts of our house windows and doors replaced by Sheerwater Glass. The reasons we keep going back are firstly that they supply great quality doors and windows, secondarily that their staff are efficient, clean & courteous and finally - the icing on the top - their after sales service really is top notch. I have no hesitation recommending Sheerwater glass to anyone thinking about replacement windows / doors or indeed any other new renovation or building project.

Excellent service all round. The quote was better than others and the fitter arrived on time and carried out the work to a very high standard. Would highly recommend

This company is very expensive for small jobs!

My tenant had a small child sleeping in a bedroom with a window which had a broken hinge and the outside temperature at night was sub-zero. So, feeling under a moral pressure to deal with the issue quickly I (stupidly) accepted Sheerwater Glass’s quote.

I was charged £180 to replace 1 window hinge.

Never again!