Shure Reviews 45

Verstößt gegen europäische Datenschutzgesetze und verlangt für eine Registrierung viel zu viele Daten! Ich habe ein Mikrofon gekauft und keinen Bankkredit beantragt! Zudem machen sie Kooperationen mit nicht sonderlich seriösen Influenzern! Qualität des Produktes ist sein Geld zudem leider auch nicht Wert gewesen...

As a YouTube Tech reviewer and advisor i can HONESTLY STATE that the Customer service that I had received as not only a YouTube Tech reviewer but also a customer (and may I state a loyal customer) was about as professional as a chocolate tea pot and if YOU as a hard working customer get any issues with any of Shures products you'd be expected to PAY to send it back to them for repair (and no doubt you'd be expected to pay for the return postage)

They refuse to do a simple doorstep exchange despite loads of photos and video sent to them to prove that there was a serious issue)

I bought the Shure MoveMic Two receiver kit that cost a staggering few pence under £500 and from the second month of owning it the shure charging case (for the microphones) battery depletion (from 100% to 0% ) was ridiculous and only lasted a week and a half to 2 weeks at best before it was dead flat (and this was without the microphones being inside the charging case !!??)

This also happened with 2 other separately bought Shure microphone charging cases (that was bought to replace the 1st) with this same issue and depletion time scale as the first (and second) charging case from the original shure movemic two receiver kit that I'd bought so clearly there is something very seriously wrong with these charging cases.

I've now had one of the shure microphones start failing to fully charge and will practically stop charging at 78% and takes hours after (7-8hrs) to get to 85%, and I'm positive that the faulty charging cases had something to do with it that's now caused this one microphone to start failing (as this one microphone was the most used one out of the 2 - so being the most charged)

After contacting Shure they insisted that I returned not only the Shure MoveMic Two receiver Kit but also the Shure battery case at my own expense which in itself is ludicrous especially since of what these wireless lavalier microphones cost (reminder - £499) and as I've had (and others - family, Friend, work colleagues, neighbours etc ) so many items go missing within the last year or two with these courier companies (including Royal mail being the worst) I was extremely reluctant to risk returning and asked very nicely if they would do a simple doorstep exchange in which I was presented very swiftly with the words NO on the returned email that I'd received from them and regardless to the sheer amount of proof that I'd presented to Shure via video and photos this company still refused to comply and do the rightfully honest and honorable thing and do a simple one-off doorstep exchange for a new device.

Bottom line and a serious word of warning, JUST look elsewhere, Shure really doesn't deserve your custom, support, loyalty and/or your hard earned cash as they simply do not care about you - the customer - their bread and butter !!!

One very sad YouTube Tech reviewer and (once) loyal customer

Terrible, terrible customer support. Had a microphone I bought from them that turned out to be defective ( electric shocks when touched) and they refused to acknowledge that this should be fixed via warranty. They were rude, and very ignorant with their own products. Had to get PayPal involved in order for them to take it back and refund me.

Der Online Shop ist voller Bugs, ich hab 3 Produkte bestellt, 2 wurden abgerechnet und auf die Rechnung gepackt. Shure selbst übernimmt keinerlei Verantwortung und verweist immer wieder auf die 11ecom GmbH. Die Mitarbeiterin von Shure hat sich selber über die Inkompetenz dieses Dienstleisters und die mangelnde Qualität des Shops geärgert - wieso setzt man dann als "renommierter" Mikrofonhersteller so einen absolut technisch und sozial unfähigen Dienstleister ein? Nach einer negativen Bewertung bekam ich eine Email des Geschäftsführers, der mich unter Druck setzen wollte damit ich die Bewertung wieder lösche - träum weiter! Damit habe ich das letzte Vertrauen in Shure verloren und werde mir mein Equipment von einem anderen Hersteller kaufen. Schade, ich hatte über 4000€ Budget und wollte das ganze auch auf meinem Social Media Channel pushen - nach der Interaktion mit der 11ecom GmbH ist für mich klar: nie wieder Shure!

Ich habe mir die SRH840A Headphones zugelegt und bin bislang sehr zufrieden. Einziges Manko ist das fehlende spiralkabel. Bei dem Preis könnte man evtl. erwarten, dass 2 Kabel dabei sind, 1 normales und 1 spiral.

Knapp 2,5 Jahre nach Erwerb der Kopfhörer (AONIC50) konnte ich sie leider nicht mehr einschalten, bzw. lud der Akku nicht mehr. Dies war für mich erstmal kein Problem. Ich habe die Kopfhörer zur Reparatur bei Shure eingeschickt und habe sie gebeten mir einen Kostenvoranschlag für die Reparatur zu machen. Stattdessen habe ich ein Angebot für neue Kopfhörer + die Kostenpauschale der Diagnostik erhalten. Was letztendlich an meinen Kopfhörern kaputt war, habe ich nicht erfahren. Ich bin sehr enttäuscht, da mir die Kopfhörer und der Service als qualitativ hochwertig angepriesen wurden. Da die Produkte sehr hochpreisig sind, werde ich mir bei meinen nächsten Kopfhörern gut überlegen, ob ich dort noch einmal ein Produkt erwerben werde.

I returned an item and about 12 days later I received an email confirmation stating that the return had been received and the payment was refunded to my PayPal account. However, I never actually received the refund.

I spent about 15 minutes on the phone with the company, and they insisted the refund had been processed. I also called PayPal and spent another 30 minutes with them, and they confirmed that no refund was ever issued.

I called Shure.com again, I was on the phone 10 more min and after further checking, they admitted the refund never actually went through. They said they are now resubmitting the refund. I hope this time they really submit the refund.

Unternehmen wirbt mit Streamern (Staiy), die Gewalt verherrlichen und Hass verbreiten. Ich werde mein Equipment verkaufen und dieses Unternehmen meiden, um so etwas nicht zu unterstützen.

Sent my 425 IEM's in because the left side stopped working. They replaced the left and right ear-pieces, and the cable, with no charge except for shipping. They had them back to me within a week. Awesome!

Similar to others - really poor and unresponsive customer service that required five emails to get a response. That response was in summary - “the headphones you bought are not repairable even though they are just over a year old, but they are out of warranty so bad luck. But if you want to buy a new pair, contact…”. Think that’s the worst customer service I’ve ever experienced and laughable when you look at the “values” on the company website.

The website told me that I would receive the product the next day. The product was shipped ground which never would have arrived the next day and the tracking showed. It would be three days once it shipped. I called customer service and they told me that it was delayed in shipping. The shipping website clearly showed no delays and that it was shipped to ground. Basically the website was inaccurate information and Customer Service was not telling the truth about how the order was shipped. Their customer service is outsourced to retail solutions which has no affiliation with corporate Shure. They were very unhelpful with terrible customer service skills. Very bad experience.

Fidèle depuis plus de 10 ans à la marque Shure pour équiper mes coachs fitness je constate que la qualité est devenue médiocre. Mes Clubs emploient une quinzaine de coachs, chaque coach est doté d'un micro personnel et en prend soin, pourtant les casses se multiplient, les composants sont à présent de mauvaise qualité. C'est à regret que je vais trouver un autre fournisseur mais je suis vraiment déçu.

Super Mikrofone für jeder Mann. Habe mir ein MV7+ mit Boom Arm geholt und bin sehr zufrieden. Wurde direkt am nächsten Tag verschickt und ist 2 Tage später angekommen. Qualität ist überragend und der Design gefällt mir in weiß auch ziemlich gut. Leider gibt es keine Rabattcodes und die Preise sind nicht grade günstig. Auch die Software ist noch verbesserungswürdig. Ansonsten aber ein guter Hersteller 👍

Horrible customer support. I struggled for a month to get a refund, and now I'm struggling for a month just to deal with customer support. It's shocking to have this poor support coming from such a big company.

Mic just breaks out of nowhere twice?

Horrible quality microphone which picks nothing up

$499 Lost - Broken Microphone

They sold me a $499 Shure SM7dB that was broken right from the package.

Waste of money.
Waste of time.

Accepting a repair of an broken headband (15 euro sending fee...) but because they dont have the spare parts I could buy a new one for 290 euro instead of repairing... And they called it a bargain... If you stopt repairing a certain type of headphone you should not accept repairing request of that type!

Best customer service, bar none!
I've been a Shure user for the last 20 years, and every time I have a problem, they always surprise me by solving it in a better way than I could have hoped.
So grateful to Scott and Faye, who have been stellar.

Ottima azienda, brand di riferimento nella musica.
Utilizzo diversi loro microfoni da anni, nessun problema.

My SE215 is the best set of in ears I've ever got and I am more than happy to be paying the premium. Some would argue that they are way overpriced but I disagree. You'll understand why once you have one of these.