I have been ordering from SilqMist for the longest time now, including wigs and bundles and I have never been disappointed. To start with their customer service is top tier, and they are always respo... Toon meer
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Lees wat reviewers zeggen
Dissapointed I tried to support a black owned business but I am very dissapointed. I ordered my hair thinking I will receive it within 3 to 5 days standard delivery. I ordered a closure from Ali... Toon meer
I am loyal to Silqmist as their hair & customer service have never disappointed. One thing Silqmist could consider is loyalty cards lol but you do gain ‘Mist points’ each time you purchase from them.... Toon meer
Bedrijf heeft geantwoord
Everyone needs to report this company to companies house and trading standards. They scam you by making you pay for express shipping, only to ship your order out 5 weeks after the order date. They won... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are a vertically integrated retailer of Luxurious Human Hair Wigs. Operating from our Salon in Dartford, UK.
Contactgegevens
20 High Street, DA1 1BY, Dartford, Verenigd Koninkrijk
- 01322 277655
- contact@silqmist.com
- www.silqmist.com
3,5
Gemiddeld
223 reviews
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Quality service and hair - would recommend!
I ordered the Jawa wig from Silqmist plus an in person install for my birthday and it did not disappoint. The service was amazing and I loved the quality of the hair and lace!
The stylist was super friendly and took time to explain the steps as I was getting my install done (never had a wig installed previously) and the best way to maintain hair and the lace going forward, which I really appreciated!
Looking forward to returning for my next wig :)
24 februari 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Thanks Jesicca for your review. We are glad you enjoyed our customer service and loved your wig installation. We can't wait to serve you again.
Team Silqmist.
Antwoord van SILQMIST
Thanks Derin for your review. We are happy that you were happy with your hair and our customer's service. Looking forward to serve you again.
Team Silqmistx
Amazing service
Amazing service, I absolutely love coming here!!
I got my wigs revamped and each only was coloured and styled to perfection. The stylist to extra care in ensuring my frontals were customised well which gave me the most realistic and seamless hairline. I absolutely love my wigs!
28 oktober 2022
Review zonder uitnodiging
Antwoord van SILQMIST
Thanks Racheal for your review. We are glad to hear you loving the works on your wigs. We look forward to working with you again.
Team Silqmist.
Always 5* service when I go to silq…
Always 5* service when I go to silq mist to get my hair done. The staff are very professional and great at what they do, and my new wig looks amazing! Will be back again!
1 augustus 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Emma, thanks for your review. It melts our heart to see our customers are happy with their wigs. Thanks again for your patronage and we cant wait to have you back.
Team Silqmistx
Bought a wig from this salon for my birthday
Bought a wig from this salon I absolutely loved the quality and the customer service from start to finish was great. Will purchase again for my birthday next year !
11 juli 2023
Review zonder uitnodiging
Antwoord van SILQMIST
We are glad Dan for your review. Thanks. We are happy that you loved your hair. We looking forward to serve you again.
Team Silqmistx
I have bought twice from this brand and…
I have bought twice from this brand and i have not been disappointed. You should buy from them.
1 oktober 2022
Review zonder uitnodiging
Antwoord van SILQMIST
Thanks Adeyinka for your review. We are happy that you loved our service. We can't wait to serve you again.
Team Silqmistx
I got my wig revamped and I needed it…
I got my wig revamped and I needed it before my birthday it came on time and it looks absolutely brand new compared to the state it was in. I havnt woren it yet but I’m sure it will look as nice on me as it does. I’m sure it won’t disappoint fingers crossed but I will definitely be revamping my wigs with silqmist again 10/10 for me
3 augustus 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Thanks Ruth for your review. We are glad you got your hair on time and are happy with it. We can't wait to serve you again.
Team Silqmistx
I usually don’t leave reviews because I…
I usually don’t leave reviews because I just take the cash loss but silqmist disappointed me twice. The gave me really bad hair twice. Long story short, please do not get your hair from silqmist, hair from paks is even better.
My friends were shocked that I paid £500+.
AGAIN, do not order from them.
15 juni 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Dear Lisa-Afua,
We truly appreciate your feedback, and we're sorry to hear about your previous experiences with our products. We understand how important it is to have confidence in the quality of the hair you purchase, and we're committed to ensuring your satisfaction.
We're pleased to inform you that we have already taken steps to address the issues you encountered. We take customer concerns seriously, and your feedback has helped us make improvements to our products and services.
We invite you to give us another chance and try our updated products and we'll be happy to assist you with a new order or any questions you may have.
Thank you for considering Silqmist again, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Customer Service Team, Silqmist
Wouldn’t recommend…
Wouldn’t recommend… website advises “aims to deliver within 2-10 working days” it’s been over 10 days and my hair still hasn’t even been shipped. I’ve lost money as I put a deposit at my hairdressers to get my hair done thinking the hair would come in time but it hasn’t. This was my first time ordering from this company. Never again. Ps. I still haven’t got my hair. :)
1 augustus 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Dear Lauren,
We deeply regret the delay you've experienced with your order, and we sincerely apologize for any inconvenience this has caused. Your feedback is important to us, and we take your concerns seriously.
We understand how frustrating it can be when expectations aren't met, especially when it affects your plans and commitments. We want to assure you that we are actively addressing the delay issue to prevent similar situations in the future.
To address your specific situation, we'd like to expedite your order and provide you with a shipping update as soon as possible. Please contact our customer service team at contact@silqmist.com with your order details, and we will prioritize resolving this matter for you.
We understand that trust in a company is built on reliable service, and we genuinely hope you will reconsider ordering from us in the future. Rest assured, we are committed to improving our services to ensure a more seamless and timely experience for our valued customers.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback, as it helps us enhance our services.
Best regards,
Customer Service Team, Silqmist.
Antwoord van SILQMIST
Margo, thanks for your review. We are glad you enjoyed our customer service and your wig. We look forward to serve you again.
Team Silqmistx
Good wig and the hair quality was good
Good wig and the hair quality was good. The wig lasted a long time and can take colour well. Only thing that was a let down was the wait time and customer service, however we were able to resolve the situation later.
16 juli 2022
Review zonder uitnodiging
Antwoord van SILQMIST
Dear Natasha,
Thank you for sharing your feedback regarding your recent purchase with us. We are delighted to hear that you were pleased with the quality and durability of your wig, as well as its ability to hold color well.
We genuinely apologize for any initial inconvenience you may have faced with the wait time and customer service. Our aim is to provide a seamless and enjoyable shopping experience, and it's clear that we fell short in this regard initially. However, we're glad to hear that the situation was eventually resolved to your satisfaction.
Your comments are important to us, and they serve as valuable insights into areas where we can improve. We are continually working to enhance our customer service and reduce wait times to ensure a more seamless experience for all our customers.
We greatly appreciate your support and look forward to serving you better in the future.
Thank you for choosing us for your wig purchase, and we hope to continue providing you with high-quality products and improved service.
Best regards,
Customer Service Team, Silqmist.
After waiting for almost 2 months for…
After waiting for almost 2 months for the hair I ordered I finally received it and it was a synthetic mess . I washed the hair as I always do whenever I purchase new hair . And it balled up into a synthetic mess like a plastic sponge . And she has the price tag of human hair ..what she has done is criminal . She knows fully well what she is selling and she is charging exorbitant amounts ..SMH ..kindly avoid this lady . I really do wish I came here and read her reviews before ever purchasing anything from her ..good riddance…
30 juni 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Dear Odigo,
We're truly sorry to hear about the disappointment you've experienced with your recent purchase. It's certainly not the level of quality or service we aim to provide, and we understand your frustration.
We take your feedback seriously and want to make this right for you. First and foremost, please accept our sincerest apologies for the quality issue you encountered. This is not the standard we uphold, and we are committed to addressing this matter promptly.
We will investigate the product in question to ensure that such quality concerns are not repeated in the future.
We completely understand your frustration, and we share your disappointment in the situation. We appreciate your patience and want to assure you that we take this matter very seriously.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback, which helps us improve our products and services. We hope you will give us another opportunity to provide you with a better experience in the future.
Best regards,
Customer Service Team, Silqmist.
Ordered a 13x6 frontal and it came…
Ordered a 13x6 frontal and it came perfect and timely. I’ve reused it many times and it’s never lacked in quality.
27 maart 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Thanks Divinia for your review. We are happy you loving your hair. We look forward to have you on board again.
Team Silqmistx
Very good customisation and good…
Very good customisation and good quality.
2 januari 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Thanks SL for your review. We are happy you loved our service for your wig. We looking forward to seeing you again.
Team Silqmistx
First I went to silqmist hair salon for…
First I went to silqmist hair salon for a hair consultation. My hair was going from a balayage blonde to burgundy so was kind of worried and needed hair advice from an expert.
I was given the best hair advice and also a treatment plan to follow after.
Got a a silk press, my hair dyed and tape ins. The style was amazing absolutely lush!!
Professional and great customer service throughout the whole process was.
Silqmist will be seeing me this summer for my summer look 😊
1 juni 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Thanks Leanne, we are happy that you loved our customer service and your hair. We look forward to serve you again.
Team Silqmistx
Always perfect fit and well customised…
Always perfect fit and well customised wig. Im on my 6th wig so far from silqmist as i have a little collection going on with different styles. Happy customer and can't complain.
8 december 2022
Review zonder uitnodiging
Antwoord van SILQMIST
Simone, thanks so much for your review. Thanks for your patronage over the months. We look forward to serving you again.
Team Silqmistx
Good Quality Wig
I have bought the frontal dior wig from this company and it was really nice with excellent quality. My hairdresser also said it was easy to install, so would definitely recommend
25 juni 2022
Review zonder uitnodiging
Antwoord van SILQMIST
Rebecca, thanks for your review. We are happy you loved your hair and our service. We look forward to serving you again.
Team Silqmistx
I purchased my wig in 2020
The hair that I purchased in 2020 is still very much a silky as the day I received it not much shedding and easy to style.
22 juni 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Thanks Niki for your review. We are glad you are still loving your hair. We can't wait to serve you again.
Team Silqmistx
Best quality hair
Best quality hair. Lasts for literally years, will continue to buy from these guys.
9 september 2022
Review zonder uitnodiging
Antwoord van SILQMIST
Thanks AJ for your review. We glad that you are still enjoying your wig. We can't wait to serve you again.
Team Silqmistx
Repeat customer
Straight forward process. The quality of hair though!!! I have been asked several times by different races of women where I get my bundles from. Defo staying with silqmist.
2 mei 2023
Review zonder uitnodiging
Antwoord van SILQMIST
Thanks for your review Lola. We are happy you are still enjoying your hair. We look forward to serving you again.
Team Silqmistx
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